Bella Kanine Dog Training

I have provided you with my response to [redacted] ***' complaint with my company[redacted] called to let me know she had purchased our Groupon for dog walkingWhile I spoke withher on May 26lh, it was very clear to me that she was slightly erratic and I made a note for myemployee I wanted to pair her with for the dog walkingWe made the initial Meet &Greet datefor May 30th at 4pmLater that day I made a decision to walk the dog myself since I didn't want toput my employee at the hands of her behavior.I set up Meet &Greets with every pet care client so that the client can meet our staff, fill out theproper paperwork and sign off on our pet care waiverThis is required since we are insuredbefore the service can be given.May 29th, while I was out with a client, [redacted] called to cancelThere was no problem with hercanceling and having to rescheduleShe had said on our first conversation that she was moreavailable on Saturdays to schedule a Meet &GreetI then decided that after hearing her voicemail, I would give her the week to handle what she needed to take care ofand I would call her thenext Saturday to reschedule.June 6th, [redacted] called, emailed and left angry voice mails starting early in the morning.Please read the following pages as to what transpired between [redacted] and I June 6th.I can not give her a refund due to the fact that I have not received any payment from GrouponIhave to claim the voucher purchased in order to receive paymentIf the voucher is not claimedthe funds stay with Groupon.Sincerely,Nichole L***OwnerBella's Kanine Trainingwww.bellask9training.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Dear Revdex.com,When I first made an appointment there was no way I was errate as she puts it and in fact we chatted happily about our love for dogs so she is lyingI did cancel the meet and greet and had an emergency with my year old momIT was not a walk but a meet and greet and I gave plenty of noticeI tried to rechedule the next Monday and got no response for a week and then I called again as now weeks had passed and Nicole the owner ignored my messages so she had plenty of time to get in contact with meShe finally e maied me when I threanted to call Revdex.com and I had it with being ignoredI love animals and my dog so her lie that I was irrate is just that a lie and she was having another person come over to do the Meet and Greet and if there is anything that is very bad business is I paid for the service and I don't hear a response from her in weeks now so finally I threanted to call Revdex.com and that is exactly what I didNicole never told me she was coming over for the Meet and GreetI also seen her address in the Yellow pages as listed as being on Pearl street and no one lives or she doens't at that address and I also had a friend tell me they bought a Groupon ticket and they never got the service that she states will provide in the Groupon couponI asked my friendf about this business and she told me not to do business because of her reputation of not returning calls and putting advertising on Groupon where you save over $with the walk coupon I bought and she is difficult to get a hold of and it's difficult for her to provide the service she promises and my friend told me that her friend ended up losing money spent on Groupon for dog services and she had a bad experience as I'm having nowI don't like to be lied about and I can also show you the e mails that Nicole sent meShe is a bad business woman and I would never reccommend her or her services to any dog lover I know*** *** ***

I have provided you with my response to [redacted]' complaint with my company.[redacted] called to let me know she had purchased our Groupon for dog walking. While I spoke withher on May 26lh, it was very clear to me that she was slightly erratic and I made a note for myemployee I wanted to pair her with...

for the dog walking. We made the initial Meet &Greet datefor May 30th at 4pm. Later that day I made a decision to walk the dog myself since I didn't want toput my employee at the hands of her behavior.I set up Meet &Greets with every pet care client so that the client can meet our staff, fill out theproper paperwork and sign off on our pet care waiver. This is required since we are insuredbefore the service can be given.May 29th, while I was out with a client, [redacted] called to cancel. There was no problem with hercanceling and having to reschedule. She had said on our first conversation that she was moreavailable on Saturdays to schedule a Meet &Greet. I then decided that after hearing her voicemail, I would give her the week to handle what she needed to take care ofand I would call her thenext Saturday to reschedule.June 6th, [redacted] called, emailed and left angry voice mails starting early in the morning.Please read the following pages as to what transpired between [redacted] and I June 6th.I can not give her a refund due to the fact that I have not received any payment from Groupon. Ihave to claim the voucher purchased in order to receive payment. If the voucher is not claimedthe funds stay with Groupon.Sincerely,Nichole L[redacted]OwnerBella's Kanine Trainingwww.bellask9training.com

[redacted] emailed me her voucher. I just tried to redeem it and it will not take. I'm thinking cause they voided it since giving her Groupon bucks. There's nothing else I can do.Sincerely,Nichole L[redacted]Owner/Dog TrainerBella's K9 Training & Pet Care