Bella Luna

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Bella Luna regarding complaint ID [redacted] Regards, ** [redacted]

Initial Business Response /* (1000, 6, 2015/06/15) */
The client has reservations in our database, that were no-showsThat meaning, she never called and cancelledTherefore; we held those spots for her dogs and she never cancelledWe lost hundreds of dollars in revenue because of this
Had she called and cancelled, we would have been happy to maintain the current deposit policy for boardingWe apply a special deposit requirement of 10% for all boarding reservations by clients with no-showsVersus a 10% boarding deposit requirement for holiday boarding onlyWe require hours notice to cancel boarding reservations in order to receive the 10% deposit backThe client did cancel her latest reservation, but it was the morning of her boarding reservation; therefore, she forfeited her depositWe did tell her about the deposit requirement and which dates it was forWe did not intend to trick the client, as accusedWe are very open and honest about our feesWe do our best to please our clientsThe client did not request a refund, but we would be happy to do soThe amount in question is $
Initial Consumer Rebuttal /* (2000, 8, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been settled

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Bella Luna regarding complaint ID [redacted].
Regards,
**...

[redacted]