Bella Princess

Complaint: I am rejecting this response because: II have still not been reimbursed as agreed upon Sincerely, [redacted] [redacted]

This patio cover in question was installed by another contractor and the client was unable to resolve issues with the leaking through that company. He contacted *** Drywall & Construction for electrical work in a building constructed by that same contractor. While doing the
estimate, Mr*** asked for advice on the leaking patio cover. *** ***, our project manager, felt that he could repair this by removing the old flashing and installing new flashing and closures. However, this did not resolve the issue. *** made at least two more trips to the home and attempted to repair. Unfortunately, these repairs did not fix the initial problem. Due to the client being given a personal email address for the employee as well as his personal phone number instead of the company email and phone number, I was unaware of the unresolved issue. I have contacted Mr***, apologized for the inconvenience and the lack of response to his communication attempts and offered a refund for the full amount of $800. Mr*** verbalized satisfaction with this resolution Thank you for you assistance with this matter. At *** Drywall & Construction, we strive for 100% customer satisfaction

I was reimbursed on 5/6/17.

Complaint: 12077939
I am rejecting this response because:
II have still not been reimbursed as agreed upon.
Sincerely,
[redacted]