Response to Revdex.com complaint #*** regarding Bella Sera BridalI would like to refute this complaint for the reasons listed below We did not order the wrong size gown Every designers’ sizing runs differently Typically if you wear a street size you size into a
designer size or size The bride’s measurements put her between an and a The sales consultant had the bride try on a size that was in our store and based on the fit of that gown, a size was ordered I’ve attached a copy of both the designer’s size chart as well as the internal form we use showing the bride’s measurements It is also our policy to review the size chart with the bride showing her exactly where her measurements put her with any particular designer We then ask the bride to initial our contract stating that we talked about sizing and she agrees to what we have suggested I’ve attached two copies of our bridal contract The first shows the entire contract, the second shows the bride’s initials next to the size When a gown arrives in our store, it very rarely fits perfectly These gowns are made to be altered and alterations are a process It typically takes or fittings to insure the fit is perfect After the bride’s 2nd fitting, I received a phone call from her mom I phoned her back and assured her I would be happy to call the bride and set up a fitting (prior to her next scheduled fitting) where the seamstress and I would both be present and would work with her to make sure we understood what she wanted At this appointment, her concern was the top and the way it was fitting She kept stating that she did not fill out the bust and didn’t want to look down and see that the dress was pulling away from her chest She also did not like the way cups looked in the dress We then suggested that she purchase a bra (never did we say “buy some boobs”) and bring it back to finish the fitting There is another bridal store close to our store that carries a variety of bra options I looked at their website to make sure they had something that might work for the bride I gave her all the information and told her to come back at her convenience She came back a short time later with a number of options We decided on the best bra and continued the fitting We let the bride take photos of herself, but the gown was still pinned at this point and of course it didn’t look perfect - the work was not complete At the end of the appointment, I asked the bride if she was completely satisfied She looked me in the eye and said “yes” At this point, if there was still an issue, she should have addressed it with me A few days later I received a very upsetting email from the bride’s mom It stated much of the same as this complaint, but said if I had any questions I should phone her husband (It bears noting that no one accompanied the bride at any of her fittings.) I didn’t think it was appropriate to call someone I had never spoken with and decided to call the person who wrote the email I reviewed all of the above with the mom and yet she still insisted that the gown had to be “re-made” She told me the bride had just purchased another gown in a size at another salon It is quite possible that a size was ordered from that designer, but as I mentioned previously, all designers’ sizing runs differently She proceeded to tell me that her daughter was not wearing our gown, but she wanted the alterations to be completed I told her that was fine as long as the bride would be here for the next scheduled appointment She also told me that she would be speaking with both her husband and her attorney because we could not come to an agreement I told her she cannot accuse us of ordering the wrong size based on the designer size chart and the bride’s measurements and she cannot say the dress doesn’t fit because the work has not yet been completed At this point, we ended the phone call, but I did not hang up on her I also want to note that I never had a conversation directly with the bride after that final appointment After seeing the posted reviews as well as this complaint, I reached out to the mom to confirm the bride would be at the final fitting appointment and to remind her that I never stated they could not have the gown It is paid for and it is their property I feel as though much of what is being stated is libelous I continue to stand behind the decisions made by this business I believe the bride had a change of heart about the gown she purchased with us as her new gown is a completely different style
As you can see In the picture the dress still does not fit . This has absolutely nothing to do with the hem so that is a moot point. If you look at the side of the dress you will also notice the poor sew job . The seamstress did offer to once again send me out for coffee so that it would be once again be fixed . The seamstress told me she thought it looked perfect and was not sure what else she could do. It's evident that her capabilities to fix the dress are not there . I would like compensation for the work of the alterations as she ruined the dress and is not fitting as it should . The seamstress also began to snap pictures of me without my permission once [redacted] left the room and blamed the dress fitting once more on my body. So of course I did not stay to further have work done by a seamstress who was not only disrespectful but had 4 chances to get the dress right and could not . I furthermore shouldn't have been told to go buy cup inserts then told they looked fine to them be told at the final fitting to take them out not because it didn't zip but because the cups were seen in wrong and sticking out of the top of the dress. I appreciate [redacted]'s attempts but due to the shape of the dress I am still requesting a refund for ruining the dress.
Regards, [redacted]
I've reviewed the rebuttal and still stand by my initial response. The bride was in the store this past Saturday for her final fitting. She did not have her shoes at this fitting so we were unable to completely confirm the hem to be perfect. I then learned through the course of the fitting that the bride didn't bring her shoes to her initial fitting which is why there was at least 1 additional fitting. (Although I do accept the fact that I asked her to come back when I was available so I could work together with the bride and the seamstress.) It is hard to continue to argue that we never offered a solution. We worked through the fitting together and when the appointment was complete, no issues were ever brought to my attention. That is why I am here - to help the process along. With that said, alterations are a process and before Saturday, the work was not completed. The dress we ordered was in fact the appropriate size. If we had ordered a smaller size, the gown would have been too snug and then I would have been responsible for correcting the issue. I am not at all being disrespectful suggesting the bride changed her mind. It happens. Not often, but it does. The reason I didn't call the bride's father is because he was never part of any of this. What logic is there for me to call him when I've never talked to him before? I had a previous conversation with the bride's mom so I thought it best to call her directly. She was the one who wrote the email. She is the one I wanted to talk to. I never yelled at her. Yes, we had a heated conversation, but that's business. (I'd also like to point out here that in the first complaint, the bride said that SHE spoke with me and I yelled at her and hung up on her. In her rebuttal, she admits that I spoke with her mother.) I NEVER said the bride could not pick up her gown. It was paid for in full. My point was that I wanted to have her come to her final fitting to see where we were at that point. I reached out to the bride prior to last Saturday's fitting stating that I may not be available on Saturday and would she be able to come at a different date and time? She explained to me that she works full time and goes to school full time so it would be virtually impossible to reschedule. I of course told her that was fine. My business plans changed so I was in fact able to be at the last fitting. The dress (with the long line bra sewn in) would not zip all the way. The seamstress then suggested we take the bra out of the gown and see how it looked then. At this point, we were able to get the gown zipped, but the bride still insisted she felt like the gown was going to fall down. I asked her to pull the gown up to the place that she felt most comfortable. When she did this, she seemed to be a bit more comfortable. She still insisted that the dress was not snug enough and she felt like her chest was going to pop out. The seamstress suggested a "threading" technique that would fix the issue. She offered to take care of it right there. After telling the bride it would take about a 1/2 hour, the bride insisted that she would take the gown to someone closer to home that she trusted. At this point, I told her I really wanted to take care of the work and that I would personally deliver the dress to her the following week. She refused my offer. I then showed her how to do the bustle. The seamstress packed the dress up for her and she left our store. She was very nice to me and did thank me for my help. I honestly believe the gown looked beautiful on her and sincerely hope that she will wear it for her wedding. As a business owner, I pride myself on taking care of everyone who walks through our door. I'm sorry the bride felt as though I was not helpful in any way. I gave her about 2 hours of my time and did my best to make sure she was comfortable. Unfortunately, I can't fix what I don't know about. For these reasons, I feel as though I have to protect my business and stand by what I have stated. We completed the work and the bride has her dress. I am not willing to offer any additional compensation.
Response to Revdex.com complaint #*** regarding Bella Sera BridalI would like to refute this complaint for the reasons listed below We did not order the wrong size gown Every designers’ sizing runs differently Typically if you wear a street size you size into a
designer size or size The bride’s measurements put her between an and a The sales consultant had the bride try on a size that was in our store and based on the fit of that gown, a size was ordered I’ve attached a copy of both the designer’s size chart as well as the internal form we use showing the bride’s measurements It is also our policy to review the size chart with the bride showing her exactly where her measurements put her with any particular designer We then ask the bride to initial our contract stating that we talked about sizing and she agrees to what we have suggested I’ve attached two copies of our bridal contract The first shows the entire contract, the second shows the bride’s initials next to the size When a gown arrives in our store, it very rarely fits perfectly These gowns are made to be altered and alterations are a process It typically takes or fittings to insure the fit is perfect After the bride’s 2nd fitting, I received a phone call from her mom I phoned her back and assured her I would be happy to call the bride and set up a fitting (prior to her next scheduled fitting) where the seamstress and I would both be present and would work with her to make sure we understood what she wanted At this appointment, her concern was the top and the way it was fitting She kept stating that she did not fill out the bust and didn’t want to look down and see that the dress was pulling away from her chest She also did not like the way cups looked in the dress We then suggested that she purchase a bra (never did we say “buy some boobs”) and bring it back to finish the fitting There is another bridal store close to our store that carries a variety of bra options I looked at their website to make sure they had something that might work for the bride I gave her all the information and told her to come back at her convenience She came back a short time later with a number of options We decided on the best bra and continued the fitting We let the bride take photos of herself, but the gown was still pinned at this point and of course it didn’t look perfect - the work was not complete At the end of the appointment, I asked the bride if she was completely satisfied She looked me in the eye and said “yes” At this point, if there was still an issue, she should have addressed it with me A few days later I received a very upsetting email from the bride’s mom It stated much of the same as this complaint, but said if I had any questions I should phone her husband (It bears noting that no one accompanied the bride at any of her fittings.) I didn’t think it was appropriate to call someone I had never spoken with and decided to call the person who wrote the email I reviewed all of the above with the mom and yet she still insisted that the gown had to be “re-made” She told me the bride had just purchased another gown in a size at another salon It is quite possible that a size was ordered from that designer, but as I mentioned previously, all designers’ sizing runs differently She proceeded to tell me that her daughter was not wearing our gown, but she wanted the alterations to be completed I told her that was fine as long as the bride would be here for the next scheduled appointment She also told me that she would be speaking with both her husband and her attorney because we could not come to an agreement I told her she cannot accuse us of ordering the wrong size based on the designer size chart and the bride’s measurements and she cannot say the dress doesn’t fit because the work has not yet been completed At this point, we ended the phone call, but I did not hang up on her I also want to note that I never had a conversation directly with the bride after that final appointment After seeing the posted reviews as well as this complaint, I reached out to the mom to confirm the bride would be at the final fitting appointment and to remind her that I never stated they could not have the gown It is paid for and it is their property I feel as though much of what is being stated is libelous I continue to stand behind the decisions made by this business I believe the bride had a change of heart about the gown she purchased with us as her new gown is a completely different style
As you can see In the picture the dress still does not fit . This has absolutely nothing to do with the hem so that is a moot point. If you look at the side of the dress you will also notice the poor sew job . The seamstress did offer to once again send me out for coffee so that it would be once again be fixed . The seamstress told me she thought it looked perfect and was not sure what else she could do. It's evident that her capabilities to fix the dress are not there . I would like compensation for the work of the alterations as she ruined the dress and is not fitting as it should . The seamstress also began to snap pictures of me without my permission once [redacted] left the room and blamed the dress fitting once more on my body. So of course I did not stay to further have work done by a seamstress who was not only disrespectful but had 4 chances to get the dress right and could not . I furthermore shouldn't have been told to go buy cup inserts then told they looked fine to them be told at the final fitting to take them out not because it didn't zip but because the cups were seen in wrong and sticking out of the top of the dress. I appreciate [redacted]'s attempts but due to the shape of the dress I am still requesting a refund for ruining the dress.
Regards, [redacted]
I've reviewed the rebuttal and still stand by my initial response. The bride was in the store this past Saturday for her final fitting. She did not have her shoes at this fitting so we were unable to completely confirm the hem to be perfect. I then learned through the course of the fitting that the bride didn't bring her shoes to her initial fitting which is why there was at least 1 additional fitting. (Although I do accept the fact that I asked her to come back when I was available so I could work together with the bride and the seamstress.) It is hard to continue to argue that we never offered a solution. We worked through the fitting together and when the appointment was complete, no issues were ever brought to my attention. That is why I am here - to help the process along. With that said, alterations are a process and before Saturday, the work was not completed. The dress we ordered was in fact the appropriate size. If we had ordered a smaller size, the gown would have been too snug and then I would have been responsible for correcting the issue. I am not at all being disrespectful suggesting the bride changed her mind. It happens. Not often, but it does. The reason I didn't call the bride's father is because he was never part of any of this. What logic is there for me to call him when I've never talked to him before? I had a previous conversation with the bride's mom so I thought it best to call her directly. She was the one who wrote the email. She is the one I wanted to talk to. I never yelled at her. Yes, we had a heated conversation, but that's business. (I'd also like to point out here that in the first complaint, the bride said that SHE spoke with me and I yelled at her and hung up on her. In her rebuttal, she admits that I spoke with her mother.) I NEVER said the bride could not pick up her gown. It was paid for in full. My point was that I wanted to have her come to her final fitting to see where we were at that point. I reached out to the bride prior to last Saturday's fitting stating that I may not be available on Saturday and would she be able to come at a different date and time? She explained to me that she works full time and goes to school full time so it would be virtually impossible to reschedule. I of course told her that was fine. My business plans changed so I was in fact able to be at the last fitting. The dress (with the long line bra sewn in) would not zip all the way. The seamstress then suggested we take the bra out of the gown and see how it looked then. At this point, we were able to get the gown zipped, but the bride still insisted she felt like the gown was going to fall down. I asked her to pull the gown up to the place that she felt most comfortable. When she did this, she seemed to be a bit more comfortable. She still insisted that the dress was not snug enough and she felt like her chest was going to pop out. The seamstress suggested a "threading" technique that would fix the issue. She offered to take care of it right there. After telling the bride it would take about a 1/2 hour, the bride insisted that she would take the gown to someone closer to home that she trusted. At this point, I told her I really wanted to take care of the work and that I would personally deliver the dress to her the following week. She refused my offer. I then showed her how to do the bustle. The seamstress packed the dress up for her and she left our store. She was very nice to me and did thank me for my help. I honestly believe the gown looked beautiful on her and sincerely hope that she will wear it for her wedding. As a business owner, I pride myself on taking care of everyone who walks through our door. I'm sorry the bride felt as though I was not helpful in any way. I gave her about 2 hours of my time and did my best to make sure she was comfortable. Unfortunately, I can't fix what I don't know about. For these reasons, I feel as though I have to protect my business and stand by what I have stated. We completed the work and the bride has her dress. I am not willing to offer any additional compensation.