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Bella Stones Inc

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Bella Stones Inc Reviews (1)

Review: (1) Cesarstone Slab purchased at Bella Stone, Inc. in Anaheim on Sat, March 22, 2014 for $920.00. At the time purchase was completed, salesman [redacted] stated he would wave the taxes for me and to consider them for fabrication and install. I was very up front and told him $1,000 was not affordable. He did say, if I don't use them, then I would have to pay the taxes of $73.60 at the time of pick-up...no comment. I was informed slab was ordered from Cesarstone in Hollywood, CA and it would take a week. Slab arrived on Thurs, March 27, [redacted] called and informed me slab was at their store. Again, he asked about my contractor, was he experience, reliable, have the right tools, truck, etc. I said yes. [redacted] asked if I would re-consider their service. But, was very clear $1,000 would have to be in cash, upfront, wouldn't include sink install or plywood (BUT, at the time of purchase, sink install and plywood was included). Arrangements were confirmed by phone I would pick-up slab on Friday, April 4 in the morning when they opened. Text received from [redacted] on April 3 @ 9:06 he would call early Friday, April 4 in the morning, but was 80% sure his worker would be in early. Friday, April 4 @ 8:27 text stated not sure if they are their yet, whats the latest I can wait (I informed him I was using lunch time to go with my contractor and pick up the slab). I called at 9:30, since I hadn't heard from [redacted] (he was aware my contractor and I were scheduled to meet at 11:00 at their store), it was then he mentioned that the fabricators should be there by then. I asked, fabricators? They are going to be at the store? He said no, they are in Santa Ana. Q..why is my slab there? A: slab was delivered to Santa Ana for fabrication. A: I said I wasn't going with you..and who made that decision? No answer. So I told him to have someone deliver back to store since we were scheduled at 11:0 to pick up. [redacted] said he had no one and it would take a week. Was so upset, had to leave work, lost 1/2 day, took 1.5 hrs. in traffic to SantaAaDesired Settlement: Settlement for the time and hours spent going from Walnut to Santa Ana. I was not happy with product...very off from what I chose. I called Cesarstone corporate in Van Nuys, CA not Hollywood, explained my situation, and they were very helpful. 1) They confirmed Bella Stone did not purchase the stone from them 2) In Orange Co. they sell to Marble Express. 3) [redacted] from Bella Stone was not happy I called Cesarstone Corp. and informed her they were concerned about their product being misled

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Description: Tile - Ceramic - Contractors & Dealers

Address: 1201 E Ball Rd #T, Anaheim, California, United States, 92805-5922

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www.bellastonesinc.com

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