[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Hi [redacted] I'm sorry to hear about your negative experience in purchasing Bella Terra products We do not, unfortunately, offer a warranty on our cosmetics brushes although they are of highest quality That being said, we do want happy customers and do believe in our products Please send a copy of your receipt so we can possibly exchange for a new set of brushes Thank you, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The product I was that was discussed with me was an eye moisturizerThe "deal" was to purchase a moisturizer and mineral foundationBlush and brush were freeI signed a receipt on a computer screen and never checked the products in my bag or looked at the printed receipt until I was at homeThe printed receipt charged me for an eye primer, ($blush .99, brush and the foundation $I was in a hurry and trying to leave while aggressive sales people were trying to sell eye treatments/serumsMy complaint is I contacted *** to try and remedy the situationHe argued the eye primer/moisturizer is the same productNo refunds.
You offered to send me a shipping label if I supplied my address to return the eye primer so you could then send me an eye moisturizerI have supplied my addressI will not resolve the complaint until I have the product I purchased in my hand
Thank you,
***
*** maybe I'm misunderstanding your issue Your initial complaint says the following:
"Sold products, one product I wanted to purchase (Daily Moisturizer) switched for eye primer Never intended or discussed buying."
This means to me that you received an Eye Primer instead of the Daily Moisturizer Is this not correct? If not, can you please explain the problem again because I do not understand
Thank you,
*** ***
*** *** ***
size="2">*** *** **
*** ***
***
***
Complaint
ID#: ***
Tuesday, June 16,
Dear ***
I am writing you in regards to
Complaint ID # ***I am sorry to hear about your experience and that you
are not happy with your productsWe value our customers and stand behind all
of our productsWe specialize in wholesale and also manage our online store. We are a wholesale company that
supplies to independent retailersThey are their own smaller independent companies
If you could send us your receipt we can try and find out which company you did
purchase these items fromFrom there we can try to reach out to them and see
what steps can be takenEach owner has their own return and exchange policyI am not sure what location you made your purchase atOur policy is clearly listed on our websiteI have also included a copy for
your use as wellDid you ever contact us or the company that you purchased
your items at before now? And if so, who did you speak to? We do not train our customers to treat people that way and we care about our reputation as well as the patrons. Please reply at your earliest convenience and send your
receipt via email or fax it to the number belowI hope that this is helpful and
that you have great day!
Sincerely,
Jessica S.
Customer Service Manager
Main
Toll
Free 1-877-847-Fax
***
As you noted, we've talked before. We've first explained several things about the advertisement of our products:
1) you are referring to a [redacted] advertisement where you bought the product. It seems you've been unwilling to reach out to...
[redacted] to discuss further.
2) we are constantly striving to improve our cosmetics and accessories. We DO NOT lie about our ingredients, but we do change them from time to time as we find a better edition. We have several goals in mind when we decide to sell a product. One goal is to maintain price, one goal is to maintain all natural ingredients when possible, and a third is to maintain the quality our customers expect.
Our website, [redacted], publishes all ingredients and is maintained constantly. It in no way misrepresents our product. Our mineral cosmetics are all natural; some of our mixing products are not.
I've offered you to exchange the product. I've apologize that you received a product whose ingredients are outdated. I've also suggested that you contact [redacted] to refund your money.
What else can I offer you that would remedy the situation? The exchange offer still stands. If you choose to accept, please mail your Eye Primer back to my attention at the below address.
Dear [redacted], I am writing you in regards to Complaint ID # [redacted]. I am sorry to hear about your experience and that you are not...
happy with your products. We value our customers and stand behind all of our products. However, you made your purchase at an independently owned and operated location in a mall. Here, where you have contacted, is a wholesale warehouse and also the online store. We are a wholesale company that supplies to independent retailers. The stores are their own smaller independent companies. If you could send us a copy of your receipt, we can try and find out which company you did purchase these items from. From there we can try to reach out to them and see what steps can be taken or give you the owners information to contact directly. Each owner has their own return and exchange policy. Our policy is clearly listed on our website, but that would only apply for products purchased off of our website. Did you ever contact the manager at the location that you made your purchase at? Or did you just speak to a sales associate? Another route you can take is to contact the mall leasing office, at the mall that you made your purchase at, and they can get you in touch with the owner or manager at that location. You can fax in your receipt at 713)784-4295 or you can email it in to [email protected] Please reply at your earliest convenience and send your receipt via email or fax if you need further assistance from me. I hope that this is helpful and that you have great day!
I'm sorry to hear about the negative experience you had in Frisco, TX. This merchant sells independently from Bella Terra as we only retail our products online. That being said, we do not want any customers purchasing Bella Terra products to feel...
misinformed and it definitely sounds like you got some bad information about our products! We train all independent retailers on sales practices and tactics as well as product uses, ingredients, and application. It does not sound like this was relayed properly in this case.
I am more than happy to exchange the unopened Eye Primer you received for a Daily Moisturizer on behalf of the merchant! Please provide your mailing address so I can send you a return shipping label. Once received, I will mail the Daily Moisturizer to the same address the same day.
We sincerely apologize for the misinformation and subsequent negative experience with a merchant selling Bella Terra products. We look forward to hearing back from you.
Sincerely,
[redacted]
Manager of Operations
Bella Terra Cosmetics, Inc.
I'm sorry to hear about your negative experience in purchasing Bella Terra products. We do not, unfortunately, offer a warranty on our cosmetics brushes although they are of highest quality.
That being said, we do...
want happy customers and do believe in our products.
Please send a copy of your receipt so we can possibly exchange for a new set of brushes.
Dear
[redacted],
I am writing you in regards to
Complaint ID # [redacted]. I am sorry to hear about your experience and that you
are not happy with your products. We value our customers and stand behind all
of our products. I am sorry about the inappropriate questions that you were
asked. That is not something that we are ok with as a brand.
We are a wholesale company that
supplies to independent retailers. The stores are their own smaller independent
companies. If you could send us your receipt we can try and find out which
company you did purchase these items from. From there we can try to reach out
to them and see what steps can be taken. Each owner has their own return and
exchange policy. Our policy is clearly listed on our website. I have also
included a copy for your use as well. Did you ever contact the manager at the location
that you made your purchase at?
Regarding the
pricing, is it possible that he discounted all four items and could not make the
total $0.00 on an item? It sounds like that could be a possibility. I am not
quite sure, as I do not know that companies computer system. If you could send
over a copy of your receipt to [redacted]
I can try to look further into this and see about finding out who owns the
company that you made your purchase at. Please reply at your earliest
convenience and send your receipt via email or fax to [redacted]. I hope
that this is helpful and that you have great day!
Jessica S.
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I"m sorry to hear that you are no longer satisfied with the brushes you purchased from one of our distributors as these brushes are of very high quality and typically do last consumers quite a while.
However, these brushes do not last forever and do not come with any type of warranty from Bella Terra. They are expected to suffer normal wear and tear over time and to eventually be replaced. You can view our Return/Exchange policy here on our website: http://www.bellaterracosmetics.com/refund-policy.
Given the situation, it seems like your complaint should be with the company you purchased your product from. I will be happy to try to get in touch with them and see what I can do to help you out. Please send a copy of your receipt.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Hi [redacted] I'm sorry to hear about your negative experience in purchasing Bella Terra products We do not, unfortunately, offer a warranty on our cosmetics brushes although they are of highest quality That being said, we do want happy customers and do believe in our products Please send a copy of your receipt so we can possibly exchange for a new set of brushes Thank you, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The product I was that was discussed with me was an eye moisturizerThe "deal" was to purchase a moisturizer and mineral foundationBlush and brush were freeI signed a receipt on a computer screen and never checked the products in my bag or looked at the printed receipt until I was at homeThe printed receipt charged me for an eye primer, ($blush .99, brush and the foundation $I was in a hurry and trying to leave while aggressive sales people were trying to sell eye treatments/serumsMy complaint is I contacted *** to try and remedy the situationHe argued the eye primer/moisturizer is the same productNo refunds.
You offered to send me a shipping label if I supplied my address to return the eye primer so you could then send me an eye moisturizerI have supplied my addressI will not resolve the complaint until I have the product I purchased in my hand
Thank you,
***
*** maybe I'm misunderstanding your issue Your initial complaint says the following:
"Sold products, one product I wanted to purchase (Daily Moisturizer) switched for eye primer Never intended or discussed buying."
This means to me that you received an Eye Primer instead of the Daily Moisturizer Is this not correct? If not, can you please explain the problem again because I do not understand
Thank you,
*** ***
*** *** ***
size="2">*** *** **
*** ***
***
***
Complaint
ID#: ***
Tuesday, June 16,
Dear ***
I am writing you in regards to
Complaint ID # ***I am sorry to hear about your experience and that you
are not happy with your productsWe value our customers and stand behind all
of our productsWe specialize in wholesale and also manage our online store. We are a wholesale company that
supplies to independent retailersThey are their own smaller independent companies
If you could send us your receipt we can try and find out which company you did
purchase these items fromFrom there we can try to reach out to them and see
what steps can be takenEach owner has their own return and exchange policyI am not sure what location you made your purchase atOur policy is clearly listed on our websiteI have also included a copy for
your use as wellDid you ever contact us or the company that you purchased
your items at before now? And if so, who did you speak to? We do not train our customers to treat people that way and we care about our reputation as well as the patrons. Please reply at your earliest convenience and send your
receipt via email or fax it to the number belowI hope that this is helpful and
that you have great day!
Sincerely,
Jessica S.
Customer Service Manager
Main
Toll
Free 1-877-847-Fax
***
Hi [redacted],
As you noted, we've talked before. We've first explained several things about the advertisement of our products:
1) you are referring to a [redacted] advertisement where you bought the product. It seems you've been unwilling to reach out to...
[redacted] to discuss further.
2) we are constantly striving to improve our cosmetics and accessories. We DO NOT lie about our ingredients, but we do change them from time to time as we find a better edition. We have several goals in mind when we decide to sell a product. One goal is to maintain price, one goal is to maintain all natural ingredients when possible, and a third is to maintain the quality our customers expect.
Our website, [redacted], publishes all ingredients and is maintained constantly. It in no way misrepresents our product. Our mineral cosmetics are all natural; some of our mixing products are not.
I've offered you to exchange the product. I've apologize that you received a product whose ingredients are outdated. I've also suggested that you contact [redacted] to refund your money.
What else can I offer you that would remedy the situation? The exchange offer still stands. If you choose to accept, please mail your Eye Primer back to my attention at the below address.
Thank you,
[redacted]
[redacted]
Dear [redacted], I am writing you in regards to Complaint ID # [redacted]. I am sorry to hear about your experience and that you are not...
happy with your products. We value our customers and stand behind all of our products. However, you made your purchase at an independently owned and operated location in a mall. Here, where you have contacted, is a wholesale warehouse and also the online store. We are a wholesale company that supplies to independent retailers. The stores are their own smaller independent companies. If you could send us a copy of your receipt, we can try and find out which company you did purchase these items from. From there we can try to reach out to them and see what steps can be taken or give you the owners information to contact directly. Each owner has their own return and exchange policy. Our policy is clearly listed on our website, but that would only apply for products purchased off of our website. Did you ever contact the manager at the location that you made your purchase at? Or did you just speak to a sales associate? Another route you can take is to contact the mall leasing office, at the mall that you made your purchase at, and they can get you in touch with the owner or manager at that location. You can fax in your receipt at 713)784-4295 or you can email it in to [email protected] Please reply at your earliest convenience and send your receipt via email or fax if you need further assistance from me. I hope that this is helpful and that you have great day!
Jessica S.
Bella Terra Cosmetics
Hi [redacted]
I'm sorry to hear about the negative experience you had in Frisco, TX. This merchant sells independently from Bella Terra as we only retail our products online. That being said, we do not want any customers purchasing Bella Terra products to feel...
misinformed and it definitely sounds like you got some bad information about our products! We train all independent retailers on sales practices and tactics as well as product uses, ingredients, and application. It does not sound like this was relayed properly in this case.
I am more than happy to exchange the unopened Eye Primer you received for a Daily Moisturizer on behalf of the merchant! Please provide your mailing address so I can send you a return shipping label. Once received, I will mail the Daily Moisturizer to the same address the same day.
We sincerely apologize for the misinformation and subsequent negative experience with a merchant selling Bella Terra products. We look forward to hearing back from you.
Sincerely,
[redacted]
Manager of Operations
Bella Terra Cosmetics, Inc.
Hi [redacted]
I'm sorry to hear about your negative experience in purchasing Bella Terra products. We do not, unfortunately, offer a warranty on our cosmetics brushes although they are of highest quality.
That being said, we do...
want happy customers and do believe in our products.
Please send a copy of your receipt so we can possibly exchange for a new set of brushes.
Thank you,
[redacted]
[redacted]
0.8pt -1pt 0.0001pt 0in;">[redacted]
[redacted]
Complaint
ID#: [redacted]
Monday,
May 11, 2015
Dear
[redacted],
I am writing you in regards to
Complaint ID # [redacted]. I am sorry to hear about your experience and that you
are not happy with your products. We value our customers and stand behind all
of our products. I am sorry about the inappropriate questions that you were
asked. That is not something that we are ok with as a brand.
We are a wholesale company that
supplies to independent retailers. The stores are their own smaller independent
companies. If you could send us your receipt we can try and find out which
company you did purchase these items from. From there we can try to reach out
to them and see what steps can be taken. Each owner has their own return and
exchange policy. Our policy is clearly listed on our website. I have also
included a copy for your use as well. Did you ever contact the manager at the location
that you made your purchase at?
Regarding the
pricing, is it possible that he discounted all four items and could not make the
total $0.00 on an item? It sounds like that could be a possibility. I am not
quite sure, as I do not know that companies computer system. If you could send
over a copy of your receipt to [redacted]
I can try to look further into this and see about finding out who owns the
company that you made your purchase at. Please reply at your earliest
convenience and send your receipt via email or fax to [redacted]. I hope
that this is helpful and that you have great day!
Jessica S.
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Hi [redacted]
I"m sorry to hear that you are no longer satisfied with the brushes you purchased from one of our distributors as these brushes are of very high quality and typically do last consumers quite a while.
However, these brushes do not last forever and do not come with any type of warranty from Bella Terra. They are expected to suffer normal wear and tear over time and to eventually be replaced. You can view our Return/Exchange policy here on our website: http://www.bellaterracosmetics.com/refund-policy.
Given the situation, it seems like your complaint should be with the company you purchased your product from. I will be happy to try to get in touch with them and see what I can do to help you out. Please send a copy of your receipt.
Thank you,
[redacted]
Manager of Operations