dear Mrs ***,
Im very sorry that you feel this waylet me explain a few things you might have been confused withFirst off the tablet issueIf there is any problem with the tablet you can exchange it for another oneThe tablet you received has about a dollar value best
buy and frys typically sell them for 65-all clients that view the presentation get one of theseif the marketer on the phone misrepresented this tablet we can pull a recordingFor example if he said it was a ipad or particular brand they will issue you that gift and problem solved! As far as the a ratingat the beginning of each presentation we state that bella travel is the central texas distributer for vacation fufillment / travel to go and that all information was in relation to themafter all that is the product you purchasedyou can look them up on the Revdex.com under Travel to go out of San Diego on the Revdex.com web site ( we show a screen shot of this in the presentation)On to the restocking fee we DO NOT have a restocking fee to take advantage of you at allThis fee is in place because to run your card it cost us 7.5% just for the merchant processing( this is common in the travel industry) and the remaining 2.5% is a admin fee. I hope this clears things up for you and if you wish to re visit this program we will apply this fee your package
Attached is the agreement with the ***'sit is numbered in correspondence with there complaintThis is the first time we have herd anything from themwe followed up with vacation network and they only contacted customer service one time on 3-26-PTN will be more than
happy to assist them in booking a vacation just call *** to set a appointmentIf you would rather book with VNI call *** and ask for raven she is the reservations ***
Thank you and god bless
PTN Management
Complaint: [redacted]
I am rejecting this response because:The Business response to our complaint referred only to assistance with Reservations just call (me) who IS ME? I called the number [redacted] provided in the Revdex.com response above (several times today) and get a recorded message that the number [redacted] is temporarily disconnected. The recorded message denotes the number [redacted] even though I repeatedly dialed [redacted]. This is exactly as stated, this company deceives you right from the start. This is absolutely BAIT and SWITCH Our complaint concerns the honesty AND integrity of the verbal presentation by Bella Travel Network when compared to the contract. We entered the contract in good faith but fell prey to Bella Travel Networks Deceptive Con Game. The presentation we attended on 2 May 2014 and in our "one on one" with Bella Travel after the presentation, we were told this was a full service travel agency specializing in deluxe, luxurious accommodations at wholesale prices AND through deceptive and what we believe to have been fraudulent misrepresentations and material omissions, WE WERE COERSED into signing a contract.The agreement we had with Bella Travel Network provided no services, selling us nothing, only to find out that the contract was with Vacation fulfillment, we entered into this agreement at a location other than the seller’s (Vacation Fulfillment’s) place of business, which is fraudulent misrepresentation. Under [redacted] Law, consumer has the right of rescission if certain requirements are met: agreement and contract was made with Vacation fulfillment and the contract/agreement was entered into with Bella Travel Network at a location other than Vacation Fulfillment’s place of business. We feel that we acted as Professionals and in good faith holding up our part of the agreement. However, Bella Travel Network used misleading or misrepresentation statements fraudulently directed at two individuals who were easy prey in their minds.OUR LAST COMMUNICATION WAS WITH BELLA TRAVEL NETWORK GUARANTEEING US FULL TRAVEL AGENCY AVAILABILITY NOT AN INTERNET BASED COMPANY AND WE FEEL THIS TOTALLY VERBAL AND DOCUMENTED MISREPRESENTATION WAS A SCAM FROM AN OFFICE LOCATION WHICH HAS NOW BEEN ABANDONED TO THE FALSE TRAVEL AGENTS AND CUSTOMERS THAT WERE PLACED IN THE SETTING TO DECIEVE AND MISGUIDE US INTO BEING SOLD A “FULL SERVICE TRAVEL AGENCY FEATURING LUXURY PROPERTIES.” They falsely represented the quality and savings of the actual accommodations which in reality provided us with zero 1:1 FACE TO FACE travel agency services.The reservation process is not as represented to us -- specifically, how it works, available properties, and how long it takes to get a confirmation. When I called the number online I was told I needed to complete a cruise request form in advance to make reservations. Once again they just misrepresent and mislead you while stating they are a full service travel agency featuring luxury properties. When we discovered the offices had been closed, shut down and cleared of all furniture it only further justified the deception, misrepresentations and material missing information, Bella Travel stated verbally we could call them and would be assisted in person with making reservations or we could use WEB site, which is not consistent with our written agreement. Maybe they did not read my complaint and care to truthfully answer my questions. We requested our money back, initial purchase price of $1,550 + $113.44 for 10 months totaling $2,685.This company used two names (Bella Network Travel and Platinum Network Travel also partnered with Vacation fulfillment and is scamming people out of thousands of dollars each due to soliciting “FULL Service Travel Agency services and vacation packages that are not as promised. For myself personally, we put up $1,550 (the lowest negotiated) including $114 per month for 4 years for something I usedonce and even had to jump through hoops to book a hotel which wasn’t even a savings. I found out that SOME ONE had booked the hotel on an American express card. I've Googled this company and there is not one good review. Only many complaints about how this company has scammed thousands of dollars from every individual. Some packages can be over 10,000 dollars. I cannot believe thiscompany is still getting away with this. They are even expanding their business and opening new locations! I don't want to see anyone else be scammed the way I and many others have been. Please help me put a stop to this!Desired Settlement: END OUR CONTRACT AND REFUND TOTAL PURCHASE PRICE OF $2,685. THROUGH BELLA TRAVEL NETWORKS TRACK RECORD, THEY MOVE AND CHANGE THEIR NAME IN ANATTEMPT TO SAVE FACE THIS SHOWS YOU THEY DECEIVE THERE CUSTOMER! Including that their response through Revdex.com providing a disconnected number further substantiates the misrepresentation and deception of Bella Travel Network. Both locations, Bella Travel Network in Round Rock and Platinum Travel Network in Austin are closed, there is no furniture in the office location(s) and both numbers are disconnected. THE OFFICE WHERE I WAS SOLD THIS FRADULENT CONTRACT HAS BEEN VACATED WITH NO COMMUNICATIONS!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9944233, and find that this resolution is satisfactory to me.
The manager at the RR location of Platinum Travel Network has offered to reimburse us the fees associated with the "free" airline tickets. How do I go about deleting my complaint?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I Believe they cannot read or understand English my request stands firm for full settlement at price paid no other option available to Business. [redacted]
Im very sorry you feel this way let me see if I can help you out. We would never have employees act as clients. both companies are still servicing members and I would love to book a trip for you. We have thousands of properties with huge savings on our site @ [redacted] (this...
inventory is live)! we offer a 5 day recession after purchase date to cancel your contract. after that all sales are final as detailed out in your contract. your acct is active and if dont see what your looking for call our reservations @###-###-#### we have plenty of beautiful properties for you to choose from with awesome savings. if you would like to speak with me you can call me at [redacted]. ill help you in any way I can as we haven't had any complaints in quite some time and I want to make sure you see the saving that so many central [redacted] families see.
PTN contacted Mrs. [redacted] about her concerns and did a internal investigation regarding her claims. PTN did not find any high pressure sales tactics applied in any way. The [redacted]s were treated respectfully and did not leave with any negative things to say about PTN and seemed to be very...
nice people. PTN also contacted the marketing company and listened to the recording of the call and indeed the morrows were notified that they would pay processing fees and taxes on the gifts. PTN contacted Mrs. [redacted] the day we received this complaint and offered to pay $250 for taxes and fees(the customer is always right) even though they were clearly told about them regardless if they used the gift or not. The client agreed to take down their Revdex.com complaint because the issue was addressed and the client got the settlement they wanted. PTN feels they went above and beyond to please this customer and will stand by their original offer. PTN considers this case closed.
Thank you,
PTN Management
Mr. [redacted],I am very sorry to hear these concerns. We have decieded to realease you from your agreement.Flexibility is the key when booking with VNI (see agreement) and I am sorry it wasnt a good fit for you. If you would like to renstate your contract you may with no...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm hoping that the collection calls will cease. If not, I will be refilling my complaint. May I suggest that anyone thinking of signing on to this, run. A very expensive lesson learned. I laugh at the idea of being "flexible"...what a gross misrepresentation of that word. Glad to be done with it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Our
complaint concerns the honesty, integrity of the verbal presentation by [redacted] when compared to the contract. When we had time to read over the
contract we lost all trust in dealing with any individuals at Platinum Travel
Network. We entered the contract in good faith but two senior citizens fell
pray to Platinum Travel Network Con Game. We requested our money back along
with yearly ASC’s fees. What they offered was to call Platinum Travel or VNI to
make reservations, when there contract states reservation must be made in
written form. Once again they just misrepresent or mislead you. Maybe they did
not read my complaint and care to truthfully answer my questions. We are
therefore rejecting the Business Response considering their response to our complaint.
Platinum Travel Network used misleading or misrepresentation of statements fraudulently
directed at two senior citizens who were easy prey in their minds.
Complaints
Item 1.) [redacted] stated Platinum had stated Platinum had an “A” rating with
the Revdex.com but as September 7, 2012, the Revdex.com Accreditation
Application for Platinum Travel Network, Inc. was denied. The company failed to
provide additional information requested by the Revdex.com regarding the industry in
which they operate. They are rated F with Revdex.com.
Business
response Item 1.) Platinum Travel Network an Independent Distributor page
3,under addendum: client has option to add weeks at $1,000.00 per week. And Platinum
Travel Consumer Disclosure Questionnaire Item 1) Has nothing to do with Revdex.com
rating. This shows you how they misrepresent facts.
Complaint
response to Business Response item 1: They did not reveal their Revdex.com rating as
stated in there presentation. Facts fraudulently stated.
Complaint Item
2.) Use the WEB to make Reservations, [redacted] stated we could use WEB site, which
is not consistent with our written agreement, which states you must mail in
request months in advance.
Business
response Item 2.) Platinum Travel Network an Independent Distributor page
2.Indicates, Annual service charge has nothing to do about making reservation
on the WEB. My Annual Service charge has been paid for the last two years. Platinum
Travel Network an Independent Distributor page 3.Indicates, item 2,under
addendum: client has option to add weeks at $1,000.00 per week. Has nothing to
do about his statement that we can make reservations on the WEB. Platinum
Travel Network an Independent Distributor page 2.II. Reservation System, 3.0 state
all reservation requests must be in writing. Platinum Travel Consumer
Disclosure Questionnaire Item 1 and 7) do not say anything about having to
request reservations in written form.
Complaint
response to Business Response item 2: ALL OF THE ABOVE STATEMENTS GO AGAINST
WHAT [redacted] TOLD US THAT WE COULD USE THE WEB SITE TO MAKE RESERVATIONS.
Complaint
Item 3.) Annual Service charge, [redacted] stated it was very reasonable for what you
receive and can be
willable or transferable. I asked about Grandchildren and [redacted] stated no
problem. If I kept the agreement for 20 years my ASC would be $1,337.69 and if
they kept it for 50 years there annual cost would be $62,740.04 and if they
passed it on to there children for the next 40 years, there annual cost would
be $1,362,997.31.Total Annual charges over this time frame $18,396,876.25.
Business
response Item 3.) Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item
7.0 states
Membership is lifetime. It is also Willable and transferable.
Complaint
response to Business Response item 3: What does this have to do with the
outrageous yearly fees? His misrepresentation and misleading fraudulent
statements when compared to the data above shows the ASC is not reasonable, and
who in there right mind would want to Will that to another family member. it is
FRAUD!
Complaint
Item 4.) Free airline tickets. Never received “FREE TICKETS”
Business
response Item 4.) Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item 5,Incentives not part of Travel Package; VNI does
not provide any incentives to purchase or view its membership. Any Promotional
certificate offered with this purchase is an incentive offer from Platinum
Travel. Platinum Travel Consumer Disclosure Questionnaire Item 1 and 11, States
did you read and understand your agreement and terms and conditions and any
gifts are from Platinum Travel and may be accompanied by additional taxes and
fees.
Complaint
response to Business Response item 4: NOT FREE AS Stated in Presentation. Platinum
Travel certificate page shows I never signed the form. And my wife never
received her free tickets either.
Complaint Item
5.) I had tried to contact Platinum Travel to cancel my membership, however
there doors are locked at [redacted] and
when I called the [redacted] number a young lady answered the phone asked me
not to call this number again. It’s very confusing trying to determine whom to
send my cancellation of contract and membership. It is difficult to tell which
company, Platinum Travel or VNI sold you what. To add more confusion to
determine where to send my cancellation of contract and membership. My final
payment receipt came back from BELLA TRAVEL NETWORK, [redacted]
Business
response Item 5.) Platinum Travel Network an Independent Distributor page
3.Indicates, Addendum: Client has option to add weeks at $1,000.00 per week;
Platinum Travel Consumer Disclosure Questionnaire Item 1. States did you read
and understand your agreement and terms and conditions. This has nothing to do
with their address, location or Business Name change.
Complaint
response to Business Response item 5: Just another misrepresentation and
misleading fraudulent statement by Platinum Travel. Looks like they just move
and change their name to eliminate all the bad press, complaints or any
misrepresentation or fraudulent statements they made in the past under the
Business name of Platinum Travel! Do you think that they would ever take the
initiative to notify their customers of a change of address and
Business
name to Bella Travel Network?
Complaint
Item 6.) The agreement we had with Platinum Travel Network provided no
services, selling us nothing, the contract was with Vacation Network, we
entered into this agreement at a location other than the seller’s place of
business, which is fraudulent misrepresentation. [redacted] stated in his
presentation that Platinum Travel Network is a “Full Service Travel Agency”.
Business
response Item 6.) Platinum Travel Network an Independent Distributor page 1.
Heading, Indicates, Platinum Travel Network is an Independent Distributor. Also
listed total cash price paid to Platinum Travel Network. Platinum Travel
Network Acknowledgement of Membership Benefits and Conditions, Item 1,4 and 6,
which state
Platinum
Travel Network an Independent Distributor that sell memberships in VNI.
Complaint
response to Business Response item 6: The agreement we had with
Platinum Travel Network provided no services, selling us nothing, the contract
was with Vacation Network, we entered into this agreement at a location other
than the seller’s place of business, which is fraudulent misrepresentation. This is not what a Full Service
Travel Agency provides. The Independent Distributor just took advantage of two
senior citizens and overwhelmed them with a presentation that was completely
different then the contract.
Complaint
Item 7.) Under Texas Law, consumer has the right of rescission if certain
requirements are met: the agreement/contract was made with Vacation Network and
the contract/agreement was entered into at a location other than seller’s place
of business.
Business
response Item 7.) Platinum Travel Network an Independent Distributor page 3.,
Binding Nature of Modification and Addendum: client has option to add weeks at
$1,000.00 per week. Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item1 and 4 and Platinum Travel Consumer Disclosure
Questionnaire Item 1.
Complaint
response to Business Response item 7: the agreement/contract was made with
Vacation Network and the contract/agreement was entered into at a location
other than seller’s place of business. Also client could not deliver signed
written cancellation to Platinum Travel Network because there doors are locked
at [redacted] and when I called the
[redacted] number a young lady answered the phone asked me not to call this
number again. It’s been very confusing trying to determine whom to send my
cancellation of contract and membership. My final payment receipt came back
from BELLA TRAVEL NETWORK, [redacted]
Regards,
[redacted]
dear Mrs ***,
Im very sorry that you feel this waylet me explain a few things you might have been confused withFirst off the tablet issueIf there is any problem with the tablet you can exchange it for another oneThe tablet you received has about a dollar value best
buy and frys typically sell them for 65-all clients that view the presentation get one of theseif the marketer on the phone misrepresented this tablet we can pull a recordingFor example if he said it was a ipad or particular brand they will issue you that gift and problem solved! As far as the a ratingat the beginning of each presentation we state that bella travel is the central texas distributer for vacation fufillment / travel to go and that all information was in relation to themafter all that is the product you purchasedyou can look them up on the Revdex.com under Travel to go out of San Diego on the Revdex.com web site ( we show a screen shot of this in the presentation)On to the restocking fee we DO NOT have a restocking fee to take advantage of you at allThis fee is in place because to run your card it cost us 7.5% just for the merchant processing( this is common in the travel industry) and the remaining 2.5% is a admin fee. I hope this clears things up for you and if you wish to re visit this program we will apply this fee your package
Attached is the agreement with the ***'sit is numbered in correspondence with there complaintThis is the first time we have herd anything from themwe followed up with vacation network and they only contacted customer service one time on 3-26-PTN will be more than
happy to assist them in booking a vacation just call *** to set a appointmentIf you would rather book with VNI call *** and ask for raven she is the reservations ***
Thank you and god bless
PTN Management
no attachment or complaint details to respond to. what are we supposed to respond to??
Complaint: [redacted]
I am rejecting this response because:The Business response to our complaint referred only to assistance with Reservations just call (me) who IS ME? I called the number [redacted] provided in the Revdex.com response above (several times today) and get a recorded message that the number [redacted] is temporarily disconnected. The recorded message denotes the number [redacted] even though I repeatedly dialed [redacted]. This is exactly as stated, this company deceives you right from the start. This is absolutely BAIT and SWITCH Our complaint concerns the honesty AND integrity of the verbal presentation by Bella Travel Network when compared to the contract. We entered the contract in good faith but fell prey to Bella Travel Networks Deceptive Con Game. The presentation we attended on 2 May 2014 and in our "one on one" with Bella Travel after the presentation, we were told this was a full service travel agency specializing in deluxe, luxurious accommodations at wholesale prices AND through deceptive and what we believe to have been fraudulent misrepresentations and material omissions, WE WERE COERSED into signing a contract.The agreement we had with Bella Travel Network provided no services, selling us nothing, only to find out that the contract was with Vacation fulfillment, we entered into this agreement at a location other than the seller’s (Vacation Fulfillment’s) place of business, which is fraudulent misrepresentation. Under [redacted] Law, consumer has the right of rescission if certain requirements are met: agreement and contract was made with Vacation fulfillment and the contract/agreement was entered into with Bella Travel Network at a location other than Vacation Fulfillment’s place of business. We feel that we acted as Professionals and in good faith holding up our part of the agreement. However, Bella Travel Network used misleading or misrepresentation statements fraudulently directed at two individuals who were easy prey in their minds.OUR LAST COMMUNICATION WAS WITH BELLA TRAVEL NETWORK GUARANTEEING US FULL TRAVEL AGENCY AVAILABILITY NOT AN INTERNET BASED COMPANY AND WE FEEL THIS TOTALLY VERBAL AND DOCUMENTED MISREPRESENTATION WAS A SCAM FROM AN OFFICE LOCATION WHICH HAS NOW BEEN ABANDONED TO THE FALSE TRAVEL AGENTS AND CUSTOMERS THAT WERE PLACED IN THE SETTING TO DECIEVE AND MISGUIDE US INTO BEING SOLD A “FULL SERVICE TRAVEL AGENCY FEATURING LUXURY PROPERTIES.” They falsely represented the quality and savings of the actual accommodations which in reality provided us with zero 1:1 FACE TO FACE travel agency services.The reservation process is not as represented to us -- specifically, how it works, available properties, and how long it takes to get a confirmation. When I called the number online I was told I needed to complete a cruise request form in advance to make reservations. Once again they just misrepresent and mislead you while stating they are a full service travel agency featuring luxury properties. When we discovered the offices had been closed, shut down and cleared of all furniture it only further justified the deception, misrepresentations and material missing information, Bella Travel stated verbally we could call them and would be assisted in person with making reservations or we could use WEB site, which is not consistent with our written agreement. Maybe they did not read my complaint and care to truthfully answer my questions. We requested our money back, initial purchase price of $1,550 + $113.44 for 10 months totaling $2,685.This company used two names (Bella Network Travel and Platinum Network Travel also partnered with Vacation fulfillment and is scamming people out of thousands of dollars each due to soliciting “FULL Service Travel Agency services and vacation packages that are not as promised. For myself personally, we put up $1,550 (the lowest negotiated) including $114 per month for 4 years for something I usedonce and even had to jump through hoops to book a hotel which wasn’t even a savings. I found out that SOME ONE had booked the hotel on an American express card. I've Googled this company and there is not one good review. Only many complaints about how this company has scammed thousands of dollars from every individual. Some packages can be over 10,000 dollars. I cannot believe thiscompany is still getting away with this. They are even expanding their business and opening new locations! I don't want to see anyone else be scammed the way I and many others have been. Please help me put a stop to this!Desired Settlement: END OUR CONTRACT AND REFUND TOTAL PURCHASE PRICE OF $2,685. THROUGH BELLA TRAVEL NETWORKS TRACK RECORD, THEY MOVE AND CHANGE THEIR NAME IN ANATTEMPT TO SAVE FACE THIS SHOWS YOU THEY DECEIVE THERE CUSTOMER! Including that their response through Revdex.com providing a disconnected number further substantiates the misrepresentation and deception of Bella Travel Network. Both locations, Bella Travel Network in Round Rock and Platinum Travel Network in Austin are closed, there is no furniture in the office location(s) and both numbers are disconnected. THE OFFICE WHERE I WAS SOLD THIS FRADULENT CONTRACT HAS BEEN VACATED WITH NO COMMUNICATIONS!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9944233, and find that this resolution is satisfactory to me.
The manager at the RR location of Platinum Travel Network has offered to reimburse us the fees associated with the "free" airline tickets. How do I go about deleting my complaint?
Thank you,
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I Believe they cannot read or understand English my request stands firm for full settlement at price paid no other option available to Business. [redacted]
Im very sorry you feel this way let me see if I can help you out. We would never have employees act as clients. both companies are still servicing members and I would love to book a trip for you. We have thousands of properties with huge savings on our site @ [redacted] (this...
inventory is live)! we offer a 5 day recession after purchase date to cancel your contract. after that all sales are final as detailed out in your contract. your acct is active and if dont see what your looking for call our reservations @###-###-#### we have plenty of beautiful properties for you to choose from with awesome savings. if you would like to speak with me you can call me at [redacted]. ill help you in any way I can as we haven't had any complaints in quite some time and I want to make sure you see the saving that so many central [redacted] families see.
PTN contacted Mrs. [redacted] about her concerns and did a internal investigation regarding her claims. PTN did not find any high pressure sales tactics applied in any way. The [redacted]s were treated respectfully and did not leave with any negative things to say about PTN and seemed to be very...
nice people. PTN also contacted the marketing company and listened to the recording of the call and indeed the morrows were notified that they would pay processing fees and taxes on the gifts. PTN contacted Mrs. [redacted] the day we received this complaint and offered to pay $250 for taxes and fees(the customer is always right) even though they were clearly told about them regardless if they used the gift or not. The client agreed to take down their Revdex.com complaint because the issue was addressed and the client got the settlement they wanted. PTN feels they went above and beyond to please this customer and will stand by their original offer. PTN considers this case closed.
Thank you,
PTN Management
Mr. [redacted],I am very sorry to hear these concerns. We have decieded to realease you from your agreement.Flexibility is the key when booking with VNI (see agreement) and I am sorry it wasnt a good fit for you. If you would like to renstate your contract you may with no...
penality. Thank you, Platinum Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm hoping that the collection calls will cease. If not, I will be refilling my complaint. May I suggest that anyone thinking of signing on to this, run. A very expensive lesson learned. I laugh at the idea of being "flexible"...what a gross misrepresentation of that word. Glad to be done with it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Our
complaint concerns the honesty, integrity of the verbal presentation by [redacted] when compared to the contract. When we had time to read over the
contract we lost all trust in dealing with any individuals at Platinum Travel
Network. We entered the contract in good faith but two senior citizens fell
pray to Platinum Travel Network Con Game. We requested our money back along
with yearly ASC’s fees. What they offered was to call Platinum Travel or VNI to
make reservations, when there contract states reservation must be made in
written form. Once again they just misrepresent or mislead you. Maybe they did
not read my complaint and care to truthfully answer my questions. We are
therefore rejecting the Business Response considering their response to our complaint.
Platinum Travel Network used misleading or misrepresentation of statements fraudulently
directed at two senior citizens who were easy prey in their minds.
Complaints
Item 1.) [redacted] stated Platinum had stated Platinum had an “A” rating with
the Revdex.com but as September 7, 2012, the Revdex.com Accreditation
Application for Platinum Travel Network, Inc. was denied. The company failed to
provide additional information requested by the Revdex.com regarding the industry in
which they operate. They are rated F with Revdex.com.
Business
response Item 1.) Platinum Travel Network an Independent Distributor page
3,under addendum: client has option to add weeks at $1,000.00 per week. And Platinum
Travel Consumer Disclosure Questionnaire Item 1) Has nothing to do with Revdex.com
rating. This shows you how they misrepresent facts.
Complaint
response to Business Response item 1: They did not reveal their Revdex.com rating as
stated in there presentation. Facts fraudulently stated.
Complaint Item
2.) Use the WEB to make Reservations, [redacted] stated we could use WEB site, which
is not consistent with our written agreement, which states you must mail in
request months in advance.
Business
response Item 2.) Platinum Travel Network an Independent Distributor page
2.Indicates, Annual service charge has nothing to do about making reservation
on the WEB. My Annual Service charge has been paid for the last two years. Platinum
Travel Network an Independent Distributor page 3.Indicates, item 2,under
addendum: client has option to add weeks at $1,000.00 per week. Has nothing to
do about his statement that we can make reservations on the WEB. Platinum
Travel Network an Independent Distributor page 2.II. Reservation System, 3.0 state
all reservation requests must be in writing. Platinum Travel Consumer
Disclosure Questionnaire Item 1 and 7) do not say anything about having to
request reservations in written form.
Complaint
response to Business Response item 2: ALL OF THE ABOVE STATEMENTS GO AGAINST
WHAT [redacted] TOLD US THAT WE COULD USE THE WEB SITE TO MAKE RESERVATIONS.
Complaint
Item 3.) Annual Service charge, [redacted] stated it was very reasonable for what you
receive and can be
willable or transferable. I asked about Grandchildren and [redacted] stated no
problem. If I kept the agreement for 20 years my ASC would be $1,337.69 and if
they kept it for 50 years there annual cost would be $62,740.04 and if they
passed it on to there children for the next 40 years, there annual cost would
be $1,362,997.31.Total Annual charges over this time frame $18,396,876.25.
Business
response Item 3.) Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item
7.0 states
Membership is lifetime. It is also Willable and transferable.
Complaint
response to Business Response item 3: What does this have to do with the
outrageous yearly fees? His misrepresentation and misleading fraudulent
statements when compared to the data above shows the ASC is not reasonable, and
who in there right mind would want to Will that to another family member. it is
FRAUD!
Complaint
Item 4.) Free airline tickets. Never received “FREE TICKETS”
Business
response Item 4.) Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item 5,Incentives not part of Travel Package; VNI does
not provide any incentives to purchase or view its membership. Any Promotional
certificate offered with this purchase is an incentive offer from Platinum
Travel. Platinum Travel Consumer Disclosure Questionnaire Item 1 and 11, States
did you read and understand your agreement and terms and conditions and any
gifts are from Platinum Travel and may be accompanied by additional taxes and
fees.
Complaint
response to Business Response item 4: NOT FREE AS Stated in Presentation. Platinum
Travel certificate page shows I never signed the form. And my wife never
received her free tickets either.
Complaint Item
5.) I had tried to contact Platinum Travel to cancel my membership, however
there doors are locked at [redacted] and
when I called the [redacted] number a young lady answered the phone asked me
not to call this number again. It’s very confusing trying to determine whom to
send my cancellation of contract and membership. It is difficult to tell which
company, Platinum Travel or VNI sold you what. To add more confusion to
determine where to send my cancellation of contract and membership. My final
payment receipt came back from BELLA TRAVEL NETWORK, [redacted]
Business
response Item 5.) Platinum Travel Network an Independent Distributor page
3.Indicates, Addendum: Client has option to add weeks at $1,000.00 per week;
Platinum Travel Consumer Disclosure Questionnaire Item 1. States did you read
and understand your agreement and terms and conditions. This has nothing to do
with their address, location or Business Name change.
Complaint
response to Business Response item 5: Just another misrepresentation and
misleading fraudulent statement by Platinum Travel. Looks like they just move
and change their name to eliminate all the bad press, complaints or any
misrepresentation or fraudulent statements they made in the past under the
Business name of Platinum Travel! Do you think that they would ever take the
initiative to notify their customers of a change of address and
Business
name to Bella Travel Network?
Complaint
Item 6.) The agreement we had with Platinum Travel Network provided no
services, selling us nothing, the contract was with Vacation Network, we
entered into this agreement at a location other than the seller’s place of
business, which is fraudulent misrepresentation. [redacted] stated in his
presentation that Platinum Travel Network is a “Full Service Travel Agency”.
Business
response Item 6.) Platinum Travel Network an Independent Distributor page 1.
Heading, Indicates, Platinum Travel Network is an Independent Distributor. Also
listed total cash price paid to Platinum Travel Network. Platinum Travel
Network Acknowledgement of Membership Benefits and Conditions, Item 1,4 and 6,
which state
Platinum
Travel Network an Independent Distributor that sell memberships in VNI.
Complaint
response to Business Response item 6: The agreement we had with
Platinum Travel Network provided no services, selling us nothing, the contract
was with Vacation Network, we entered into this agreement at a location other
than the seller’s place of business, which is fraudulent misrepresentation. This is not what a Full Service
Travel Agency provides. The Independent Distributor just took advantage of two
senior citizens and overwhelmed them with a presentation that was completely
different then the contract.
Complaint
Item 7.) Under Texas Law, consumer has the right of rescission if certain
requirements are met: the agreement/contract was made with Vacation Network and
the contract/agreement was entered into at a location other than seller’s place
of business.
Business
response Item 7.) Platinum Travel Network an Independent Distributor page 3.,
Binding Nature of Modification and Addendum: client has option to add weeks at
$1,000.00 per week. Platinum Travel Network Acknowledgement of Membership
Benefits and Conditions, Item1 and 4 and Platinum Travel Consumer Disclosure
Questionnaire Item 1.
Complaint
response to Business Response item 7: the agreement/contract was made with
Vacation Network and the contract/agreement was entered into at a location
other than seller’s place of business. Also client could not deliver signed
written cancellation to Platinum Travel Network because there doors are locked
at [redacted] and when I called the
[redacted] number a young lady answered the phone asked me not to call this
number again. It’s been very confusing trying to determine whom to send my
cancellation of contract and membership. My final payment receipt came back
from BELLA TRAVEL NETWORK, [redacted]
Regards,
[redacted]
This complaint has been resolved there was a misunderstanding with contact information and payment information.
Thank you