Bella Vi (Collective Fab) UPDATE Reviews (1)
Just an update, I'm still experiencing inventory syncing issues. I recently received an order from a customer for a pair of shoes. I went to shopbellavi.com to place the order for my customer and the shoes are not there. I searched for the item and it could not be found anywhere on the site. So now, I have to email the customer and let them know as well as issue them a refund. This is not good for me business. I've emailed Emily and Josh. Still no answer and it's almost noon. Oh, and just to throw this out there, I also have another customer order. I went to shopbellavi.com to place her order on last Friday. It's Tuesday and that order still has not shipped. Luckily, I specified on my shipping policy that it will take between 5-10 days for a product to be delivered. I had to do that because Bella Vi takes a few days before they ship. I live two to three hours away from Huntington Beach which is where their warehouse is (supposedly). I ordered an item just to see how long it would take to get to me. From the day I placed the order to the day I received my item, it took seven days. The product itself was great quality! I loved it! I'm just not thrilled with the slow shipping and the lack of replies to my emails from customer service. I don't know what's going on in their end. All I know is that I'm pretty frustrated on my end. Everything was going fine when they were still using Stock Sync. Since they've stopped using Stock Sync and rolled out with their new inventory app, things have not gone very well. But they want to charge new clients $29? Really? If people keep having to refund their customers, how are they supposed to pay $29 a month for the new inventory app? Instead of changing something that was working well, why not fix customer service, Bella Vi (Collective Fab)?
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