Bella VI Spa & Aesthetic

Complaint: [redacted] I am rejecting this response because of the statements they made in their first response to Revdex.com:"Part of Mr***'s complaint is that we did not bring him the buyer in his one intended month of advertising, which we make no guarantee of."Untrue, that was not part of my complaint; I simply could not afford (nor had the confidence in the service) to pay the premium amount beyond a month."He has also stated in this complaint letter that he was notified of each charge through his accountant, but decided not to investigate or act upon contacting us to find out about this charge."Also untrueIf they were to re-read my complaint, they would see that I did not learn of the extra charges until many months later, at which point I contacted them immediately, that day, that hour."However, we did properly notify Mr [redacted] that this product would be renewing monthlyWe have attached an email chain confirming that he was notified, and that he did indeed receive that and respondI have attached that documentation and highlighted where we notified Mr [redacted] of the recurring charge." [and then they show an email where, further down the email quoted chain, is the text: "The Headline ad will renew at the monthly rate of $per month on 5/9/2015."]There are a few problems with this First, the sentence "The Headline ad will renew at the monthly rate of $per month on 5/9/2015" does not make it clear that the card will be charged If you intend to charge the card, as opposed to requesting payment at that future time, they should say so—as in "at which point your credit card on file will be charged for that amount." It may be obvious to them, to me it was not Second, merely responding to an email with an additional question and where some text is buried in the thread does not constitute an agreement to the terms I think any two-bit lawyer would agree If they had language like "by responding to this email you are agreeing to the terms outlined below" then they would perhaps have some standing Otherwise in their responses they are further proving my point that their general business practices are deceptive and predatory Regards, [redacted] ***

[redacted] Revdex.com Corporate Office La Posada Drive Austin, Tx Dear [redacted] ***: This letter is in response to a recent complaint that we received that was assigned an ID number of [redacted] The customer's name on this complaint is [redacted] ***, who is concerned with the fact that he was charged for additional months of advertisement with us on a product that we offer called a "Headline Ad." Our service offers advertising for individuals looking to post rural properties for saleWe make no guarantees of selling the property, but we aim to get our clients exposure on our national platformPart of Mr***'s complaint is that we did not bring him the buyer in his one intended month of advertising, which we make no guarantee ofWe only offer an avenue for people to post their property details to a national platform so that they get exposure, in hopes of bringing them leadsThe product that is in dispute is considered an 'additional advertising product,' and does not generate a regular receipt the way our regular membership subscriptions doWe recognize that this was confusing, and have put measures in place to remedy this in the futureHowever, we did properly notify Mr [redacted] that this product would be renewing monthlyWe have attached an email chain confirming that he was notified, and that he did indeed receive that and respondI have attached that documentation and highlighted where we notified Mr [redacted] of the recurring chargeHe has also stated in this complaint letter that he was notified of each charge through his accountant, but decided not to investigate or act upon contacting us to find out about this chargeHad we gotten earlier notification, we would have been able to process an immediate refund within our day company policyInstead we have offered a generous portion of this refund (everything that we were able to refund) back to Mr [redacted] to comply with his requestWe have a full service Client Support staff here, available through live chat, email, and phone, ready to assist with any client needsI assure you that had we been properly notified in a timely manner, we would have been able to comply with Mr***'s requestPlease contact me with any additional questionsRegards, [redacted] LandsofAmerica corn [redacted] Office [redacted] Fax

[redacted] Revdex.com Corporate Office 1005 La Posada Drive Austin, Tx 78752 Dear [redacted]: This letter is in response to a recent complaint that we received that was assigned an ID number of [redacted]. The customer's name on this complaint is [redacted], who is concerned with the fact that he was...

charged for additional months of advertisement with us on a product that we offer called a "Headline Ad." Our service offers advertising for individuals looking to post rural properties for sale. We make no guarantees of selling the property, but we aim to get our clients exposure on our national platform. Part of Mr. [redacted]'s complaint is that we did not bring him the buyer in his one intended month of advertising, which we make no guarantee of. We only offer an avenue for people to post their property details to a national platform so that they get exposure, in hopes of bringing them leads. The product that is in dispute is considered an 'additional advertising product,' and does not generate a regular receipt the way our regular membership subscriptions do. We recognize that this was confusing, and have put measures in place to remedy this in the future. However, we did properly notify Mr. [redacted] that this product would be renewing monthly. We have attached an email chain confirming that he was notified, and that he did indeed receive that and respond. I have attached that documentation and highlighted where we notified Mr. [redacted] of the recurring charge. He has also stated in this complaint letter that he was notified of each charge through his accountant, but decided not to investigate or act upon contacting us to find out about this charge. Had we gotten earlier notification, we would have been able to process an immediate refund within our 90 day company policy. Instead we have offered a generous portion of this refund (everything that we were able to refund) back to Mr. [redacted] to comply with his request. We have a full service Client Support staff here, available through live chat, email, and phone, ready to assist with any client needs. I assure you that had we been properly notified in a timely manner, we would have been able to comply with Mr. [redacted]'s request. Please contact me with any additional questions. Regards, [redacted] LandsofAmerica corn [redacted] Office [redacted] Fax

Complaint: [redacted]
I am rejecting this response because of the statements they made in their first response to Revdex.com:"Part of Mr. [redacted]'s complaint is that we did not bring him the buyer in his one intended month of advertising, which we make no guarantee of."Untrue, that was not part of my complaint; I simply could not afford (nor had the confidence in the service) to pay the premium amount beyond a month."He has also stated in this complaint letter that he was notified of each charge through his accountant, but decided not to investigate or act upon contacting us to find out about this charge."Also untrue. If they were to re-read my complaint, they would see that I did not learn of the extra charges until many months later, at which point I contacted them immediately, that day, that hour."However, we did properly notify Mr. [redacted] that this product would be renewing monthly. We have attached an email chain confirming that he was notified, and that he did indeed receive that and respond. I have attached that documentation and highlighted where we notified Mr. [redacted] of the recurring charge." [and then they show an email where, further down the email quoted chain, is the text: "The Headline ad will renew at the monthly rate of $150.00 per month on 5/9/2015."]There are a few problems with this.  First, the sentence "The Headline ad will renew at the monthly rate of $150.00 per month on 5/9/2015" does not make it clear that the card will be charged.  If you intend to charge the card, as opposed to requesting payment at that future time, they should say so—as in "at which point your credit card on file will be charged for that amount."  It may be obvious to them, to me it was not.  Second, merely responding to an email with an additional question and where some text is buried in the thread does not constitute an agreement to the terms.  I think any two-bit lawyer would agree.  If they had language like "by responding to this email you are agreeing to the terms outlined below" then they would perhaps have some standing.  Otherwise in their responses they are further proving my point that their general business practices are deceptive and predatory.
Regards,
[redacted]