Bella Vita Laser Clinic

Initial Business Response / [redacted] (1000, 7, 2015/09/08) */ [redacted] I would like to first start off by apologizing for your negative experience in our clinic with the Venus Freeze Treatments you have receivedWe deeply sympathize with our clients when they have a negative experience and we do our best to turn it around in a positive oneOur goal and vision for our business is to provide excellent customer service and deliver realistic promised results Having said that, we always start with consultations with our clients for any type of service they are receivingI specifically do the consultations myself to insure the client understands the procedure they are undergoing and what type to results they should expect, and I always insure they are realistic results not anything over the topI believe our consultation was quite quick and easy since you have mentioned you have done your research [redacted] As for the water part, yes we do take accountability in not informing you to drink the recommended amount of water during this treatment however we only highly suggest the water diet for clients who are looking at achieving fat reduction and this is usually for treatments done on the stomachThe Venus Freeze is FDA approved for stretch mark removal and skin tightening and with our previous experience we have seen results and changes with clientsWe also have the before and after pictures of your treatments which show us changes since starting the Venus Freeze Our policy within our clinic is all sales are finalI do understand the amount for the treatments [redacted] which is why we have helped you out at first and split the payments into two and after receiving a special price of $100/treatment, we have heard your concerns and lowered the price to $50/treatment for you as we like to keep our clients satisfiedWe have also went above and beyond and increased the recommended treatment time from minutes to & minutes which we did at no cost Again we are truly apologetic with your experience in our clinic and we really do acknowledge how you feel which is why we have tried our best to satisfy your needsIf you have any further questions or would like to talk to us about anything we are available at anytime :) Thank you [redacted] and I truly hope this has cleared a few things for you Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Venus freeze could remove stretch marks if they are because of certain reasons eg pregnancy but it's not meant for kind of stretch marks I have[redacted] you said yes to provide me treatment which didn't remove my stretch marks[redacted] Secondly I didn't ask to provide treatment for 100/sitting and on asking for about it,you and your website says that your treatment will be equally effective [redacted] .As far 50$/sitting is concerned that I just got two with zero result.Befor and after pics could be edited.Most of the sitting were mins and in the beginning if treatment it's been said that min for each leg that makes 30min.Most importantly timing doesn't matter since that way u told sittings and I got 10...where are results of those sittings[redacted]

Initial Business Response /* (1000, 7, 2015/09/08) */
[redacted]
I would like to first start off by apologizing for your negative experience in our clinic with the Venus Freeze Treatments you have received. We deeply sympathize with our clients when they have a negative experience and we do our...

best to turn it around in a positive one. Our goal and vision for our business is to provide excellent customer service and deliver realistic promised results.
Having said that, we always start with consultations with our clients for any type of service they are receiving. I specifically do the consultations myself to insure the client understands the procedure they are undergoing and what type to results they should expect, and I always insure they are realistic results not anything over the top. I believe our consultation was quite quick and easy since you have mentioned you have done your research [redacted]. As for the water part, yes we do take accountability in not informing you to drink the recommended amount of water during this treatment however we only highly suggest the water diet for clients who are looking at achieving fat reduction and this is usually for treatments done on the stomach. The Venus Freeze is FDA approved for stretch mark removal and skin tightening and with our previous experience we have seen results and changes with clients. We also have the before and after pictures of your treatments which show us changes since starting the Venus Freeze.
Our policy within our clinic is all sales are final. I do understand the amount for the treatments [redacted] which is why we have helped you out at first and split the payments into two and after receiving a special price of $100/treatment, we have heard your concerns and lowered the price to $50/treatment for you as we like to keep our clients satisfied. We have also went above and beyond and increased the recommended treatment time from 25 minutes to 30 & 40 minutes which we did at no cost.
Again we are truly apologetic with your experience in our clinic and we really do acknowledge how you feel which is why we have tried our best to satisfy your needs. If you have any further questions or would like to talk to us about anything we are available at anytime :)
Thank you [redacted] and I truly hope this has cleared a few things for you.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Venus freeze could remove stretch marks if they are because of certain reasons eg pregnancy but it's not meant for kind of stretch marks I have.[redacted]you said yes to provide me treatment which didn't remove my stretch marks.[redacted]Secondly I didn't ask to provide treatment for 100/sitting and on asking for about it,you and your website says that your treatment will be equally effective[redacted].As far 50$/sitting is concerned that I just got two with zero result.Befor and after pics could be edited.Most of the sitting were 30 mins and in the beginning if treatment it's been said that 15 min for each leg that makes 30min.Most importantly timing doesn't matter since that way u told 8 sittings and I got 10...where are results of those sittings.[redacted]