Bellabeat

Complaint: [redacted] I am rejecting this response because my device, The Uban Leaf, does not work as stated on their website They offer a one year warranty but it does not say only for a refund I do not want a refund because I will continue to have problems (as they admit) with offering weekly reports This is why I bought the device and if it does not do what they advertise, I would like my money back They have repeatedly given me the run around and have not fixed their problems over many months.Sincerely, [redacted]

Dear ***, Thank you for sharing your honest feedbackWe are pleased to confirm your Leaf was officially purchased and will be shipped in the last week of September (25th -29th) at the latest, as we hope to have the order shipped out next week The Leaf Urban rose gold that you ordered is available for preorders only, and ships in to weeks after placing the orderI am sorry you missed the shipping disclaimers in our web shop and order confirmation.If you will be interested in a full refund, our team will gladly assist you- they can be reached at hi@bellabeatIn the meantime, you can search your order on the web with your order confirmaton# [redacted] .Once again, please accept our sincere apologies for the misunderstanding! Should you have any other questions, please let us knowAll the best, Bellabeat Team

Complaint: [redacted] I am rejecting this response because:Bellabeat Leafs are fitness trackersMy Leaf worked for months and when it quit Bellabeat told me it was on their end and they would replace itRegardless of where it was purchased, I am Bellabeat’s end customer and the Leaf is their productI don’t believe the device was mishandled anywhere along the way, or it would have quit long before it did.? My Leaf arrived with complete packing and all accessories intactIt in no way appeared to have been tampered with.? If Bellabeat sells items to retailers knowing their end customers warranties will be voided, that’s wrongIf Bellabeat allows defective or returned items to leave their care, knowing that end customers could be scammed, that’s wrongBellabeat is attempting to deny responsibility for their defective itemThey say their agent made a mistake, I believe there are far more people making mistakes in the company maybe the person putting Leafs together or the person selling to unauthorized stores or the person not destroying defective itemsI am just a customer being hurt by their policies that allow defective items to be sold, maybe in bulk to unauthorized retailersI simply wanted a working Leaf againNow I also want Bellabeat to accept the reality that their policies are hurting more customers than just me, and allowing defective items to be sold hurts their business too.? My husband had no reason to question whether his Amazon purchase of a new Leaf for my birthday would come with a voided warranty and it shouldn’tBellabeat should replace my defective Leaf.? Sincerely, [redacted] ***

Dear Revdex.com Team, We’re really sorry to hear that [redacted] has been having issues with the Leaf and we’d really love to have this resolved as quickly as possible.? We see that the battery in this Leaf is most likely empty by now and we’d really love it if [redacted] could give the Leaf a try with a new battery to see if this is still happeningIf she can? confirm the address with us, we’d be more than happy to have a battery shipped free of charge so she could give the Leaf another try Although the battery can last up to months, it’s possible for it to last a bit shorter, depending on usageAccuracy issues are the first indicator of low battery and we’d just like to make sure that this is not what is causing the problem before we replace your device.? We can, and we will gladly respect the warranty if we determine that device is faultyI hope you can understand that at this moment we are not familiar with the Leaf issues so we cannot apply the warranty replacement.? We’re looking forward to hearing back from you on this and having the issue resolved shortly All the best, Bellabeat Team

I bought a Bellabeat Leaf Urban Silver Edition online on March 23, The order number is [redacted] and transaction ID is [redacted] - [redacted] I paid $for the device It is advertised online with a month warranty Besides counting your daily steps, tracking your sleep, meditation and stress levels the device is also advertised to sync with your computer and send out weekly reports They have failed to offer the reports on an ongoing basis I have written to their support team over ten times and get the complete run around They have admitted on several occasions it doesn’t work and say they are working out the issues I have sent you emails of these conversations I want my money back, not another device, under their month warranty because they do not deliver what they advertise

Dear Revdex.com Team,Thank you for notifying us about this complaint.We are very sorry to hear about this inconvenienceLooking into this case, we can confirm that only communication from the customer was initiated on May 26th, which was answeredUnfortunately, it seems customer has ordered Leaf Nature bracelet with the Leaf Urban model, which, per our web explanation, is not compatible and cannot be interchangedAs a result, delivered bracelet does not fit properlyPer our agreement with the customer, we would have shipped correct bracelet free of charge once it's restocked in the US warehouse.Although the bracelet is remaining sold out, to resolve this momentarily, we have shipped out the Leaf Urban L Anthracite bracelet from the CanadaThe order will reach the customer between June 19th and 27thFor your own records, we are attaching supporting documentation.Let us know if there is anything else we can do for you.All the very best,Bellabeat Team

Very good quality of the physical product and the appSupport is also very helpfull and available for any questionsMy two girlfriends and I have been using Leaf for months and we haven't had any issues as of yetFully recommend it [redacted]

Dear BBB,Thank you ver much for getting in touch with us about this. We are very sorry to hear about this problem.I'm afraid we are unable to issue a refund as orders placed via Bellabeat online store include a 30-day money back guarantee. The 30-day period starts from the day the item is delivered... which, in this case, was March 27th.However, the Leaf comes with a 1-year limited warranty which means that we can exchange in case device proves to be faulty. The reason why we haven't initiated the warranty replacement is because weekly reports are a statistical overview of data that is already collected, and their presence (or lack of them) is not connected to accuracy. These are software services that are not covered under warranty. You can find detailed overview of warranty exclusions at the following link: [redacted] We temporarily have an issue with email customer is mentioning, but all data can still be found within the app. If, however, the user is experiencing accuracy issues with app data and we together prove that her device is faulty, we'll immediately disable her current Leaf and send her a new one.In the meantime, please understand that we have no reason to believe that this is a faulty unit. Thank you for your cooperation.All the best,Bellabeat Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I do not see a resolution

Complaint: ***I am rejecting this response because: My weekly report connected to my Bellabeat device is not workingThey have admitted a problem but it is not resolved Since I began this complaint I have not received another weekly report The device records for the date but does not sync with weekly reports as advertised on their website along with their month warranty
I am tired of the run around to prove it is not working As you see with my attachments, a daily record of my steps is more than the whole weekly report I want a refund
Sincerely,*** ***

Complaint: ***I am rejecting this response because: My weekly report connected to my Bellabeat device is not workingThey have admitted a problem but it is not resolved Since I began this complaint I have not received another weekly report The device records for the date but does not sync with weekly reports as advertised on their website along with their month warranty
I am tired of the run around to prove it is not working As you see with my attachments, a daily record of my steps is more than the whole weekly report I want a refund
Sincerely,*** ***

I bought a Bellabeat Leaf Urban Silver Edition online on March 23, The order number is *** and transaction ID is ***-*** 1. I paid $for the device. It is advertised online with a month warranty. Besides counting your daily steps, tracking your sleep, meditation and stress levels the device is also advertised to sync with your computer and send out weekly reports. They have failed to offer the reports on an ongoing basis. I have written to their support team over ten times and get the complete run around. They have admitted on several occasions it doesn’t work and say they are working out the issues. I have sent you emails of these conversations. I want my money back, not another device, under their month warranty because they do not deliver what they advertise

Dear ***, Thank you for sharing your honest feedbackWe are pleased to confirm your Leaf was officially purchased and will be shipped in the last week of September (25th -29th) at the latest, as we hope to have the order shipped out next week The Leaf Urban rose gold that you
ordered is available for preorders only, and ships in to weeks after placing the orderI am sorry you missed the shipping disclaimers in our web shop and order confirmation.If you will be interested in a full refund, our team will gladly assist you- they can be reached at hi@bellabeatIn the meantime, you can search your order on the web with your order confirmaton# ***.Once again, please accept our sincere apologies for the misunderstanding! Should you have any other questions, please let us know. All the best, Bellabeat Team

We are sorry that the customer rejects the Revdex.com decision, however we did include transcript of whole communication with the customer and it is evident that we did respond to all the emails the customer send usAdditionally, our agents spoke to the customer as well on Live Chat twice which can also be seen in the screenshots I attached to this email.Nevertheless, we have now refunded the whole amount and disabled the Leaf customer wanted to return, however as we did that, it is important to say that this was against our company policy, however due to resolving this issue as soon as possible, we made an exception for this customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Revdex.com Team,Thank you for notifying us about this complaint.We are very sorry to hear about this inconvenienceLooking into this case, we can confirm that only communication from the customer was initiated on May 26th, which was answeredUnfortunately, it seems customer has ordered Leaf Nature
bracelet with the Leaf Urban model, which, per our web explanation, is not compatible and cannot be interchangedAs a result, delivered bracelet does not fit properlyPer our agreement with the customer, we would have shipped correct bracelet free of charge once it's restocked in the US warehouse.Although the bracelet is remaining sold out, to resolve this momentarily, we have shipped out the Leaf Urban L Anthracite bracelet from the CanadaThe order will reach the customer between June 19th and 27th. For your own records, we are attaching supporting documentation.Let us know if there is anything else we can do for you.All the very best,Bellabeat Team

Complaint: ***
I am rejecting this response because:I have just checked all three of my email accounts and found nothing of this nature from ***I find their allegation that I reached out by Chat somewhat hilarious since I'm 69, technologically incompetent and unfamiliar with Chat and how to do it.If necessary I can send screenshots of all three email accoiunts for those dates, though I don't know how to do thatI'll have to find a teenager in my building to help me do that.Also, why would I be pursuing this complaint if *** had sent me all these emails? One need only look at their reviews page to see other customers who ran into a brick wall when seeking customer service.I need their address to send back the product; I will then expect a refundI hope the Revdex.com San Francisco lives up to its reputation of helping in a dispute like this.*** *** (and my three emails)*** *** * ***
Sincerely,
*** ***

The customer reached out to us in regards to the issues she was experiencing with her LeafAfter extensive troubleshooting we decided that the Leaf was not functioning properly and asked the customer to send us an invoice so we may check the warranty of the LeafThe agent who was handling the
case, made a mistake and said that the users item is covered by the warranty, however soon after, the agent inspected the invoice once more and concluded that the item is sold by the company GearKingz which is not our official resellerSince we do not have the contract with the company GearKingz, we do not know the state of the items they are reselling and therefore we cannot offer the warranty to the items they resellIn many cases, they sell the items which are non functional and are previously used and this is why we encourage users to check our Where to Buy section as all our official resellers are listedAs a compensation for this situation, we did offer the customer 50% off on their next purchase of the Leaf and advised the customer to contact the company who sold the itemWe are sorry the customer feels mistreated, however we do hope the Revdex.com will realize that we cannot replace the unit which is not covered by our warranty nor can we issue a refund to a customer who never purchased the item through us or our official resellerFor all the reasons stated, we believe that this chargeback is unfunded and we hope that this complaint will be disputed in the favour of the Bellabeat company

Complaint: ***I am rejecting this response because:Bellabeat Leafs are fitness trackersMy Leaf worked for months and when it quit Bellabeat told me it was on their end and they would replace itRegardless of where it was purchased, I am Bellabeat’s end customer and the Leaf is their productI don’t believe the device was mishandled anywhere along the way, or it would have quit long before it did. My Leaf arrived with complete packing and all accessories intactIt in no way appeared to have been tampered with. If Bellabeat sells items to retailers knowing their end customers warranties will be voided, that’s wrongIf Bellabeat allows defective or returned items to leave their care, knowing that end customers could be scammed, that’s wrongBellabeat is attempting to deny responsibility for their defective itemThey say their agent made a mistake, I believe there are far more people making mistakes in the company maybe the person putting Leafs together or the person selling to unauthorized stores or the person not destroying defective itemsI am just a customer being hurt by their policies that allow defective items to be sold, maybe in bulk to unauthorized retailersI simply wanted a working Leaf againNow I also want Bellabeat to accept the reality that their policies are hurting more customers than just me, and allowing defective items to be sold hurts their business too.
My husband had no reason to question whether his Amazon purchase of a new Leaf for my birthday would come with a voided warranty and it shouldn’tBellabeat should replace my defective Leaf.
Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/11/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bellabeat.com
Dear ***, we have checked your order and it was indeed shipped and delivered to your address, but unfortunately never reached you
personallyWe have reshipped the unit and our records show that it was deliveredPlease contact us at ***@bellabeat.com if the second item hasn't reach you
Thanks,
The Bellabeat Team
Initial Consumer Rebuttal /* (2000, 9, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my leaf