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Belladonna Spa

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Belladonna Spa Reviews (2)

Review: I was given a $100 dollar gift card. After reviewing their services and frequenting their store, I could not find anything to use the gift card on. A family member came to visit New Orleans, so I scheduled an appointment for her and I to receive pedicures at the same time. The day of the appointment, a random staff member called my phone and left rushed messages. When I finally called back after being up all night with my baby and getting interrupted sleep from the frequent calls, I was informed that their nail technician had called in sick and that instead of calling in another employee, they were calling to reschedule my appointment. They wanted me to come in to their store 20 minutes after I got off the phone with them. It was impossible for me to do so. Their employee hung up on me after huffing into the phone that he would try to find a time later in the day for me to get my pedicure. I had to call back to tell him to go ahead and cancel those appointments, because the service I was expecting was now completely opposite. At the time of my call the manager was "out" and I requested that they refund my gift card, because I couldn't use it. I told the employee that I would come in around my originally scheduled time and would like to speak to the manager. He told me that she would be able to refund the card. The manager harassed us as we walked into the store and was cutting off the conversation and repeating that she was not going to do anything for me. Services were paid for that were not received.Desired Settlement: I would like my gift card refunded.

Business

Response:

[redacted]l,

Review: This company purchased our product for resale, and requested to pay us upon delivery of our product. This was in January. I've contacted them numerous times with no response. One time I received a response that payment would be sent immediately, and it was never sent.Desired Settlement: I need to be paid for our products

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Belladonna Spa has been resolved.

Sincerely,

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Description: Day Spas

Address: 2900 Magazine Street, New Orleans, Louisiana, United States, 70115

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