Bellaire Homes

February 7, 2018Revdex.com (Revdex.com) Attn: [redacted] Bellaire Homes Re: ID [redacted] Mrs [redacted] ,Bellaire Homes received your request for response concerning ID [redacted] from [redacted] We offer the following response to the Customers Statement of Problem(s) sent to the Revdex.com: We apologize for any alleged miscommunication concerning construction timesAttached is a copy of page of the contract clearly representing to Mr [redacted] the estimated completion timesOur records indicate we poured the foundation on July 25, and the home was complete on January 15, This timeline is well within our representationsThe patio meets all code requirements with respect to safetySee enclosed photographThe patio was inspected by Mr [redacted] (a State Licensed Code Inspector) on behalf of Home of Texas (a Third-Party Warranty Corporation)Mr [redacted] did not find any code violations with the patio.Furthermore, Bellaire Homes has no record of any agreements to add steps to the rear patioTherefore, Bellaire Homes respectfully declines to add any steps to the patioWe have no record of any documents reflecting statements concerning any vehicles fitting in the garageThe home was constructed according to all plans and specifications agreed upon and reviewed by both parties prior to starting constructionA copy of page of the contract is included with this letter and initialed by Mr [redacted] clearly states that all Agreements and/or modifications shall be in writingFurthermore, an additional addendum is included with this letter that clearly states that the sales representative did not make any representations to Mr [redacted] This is also signed by Mr [redacted] ,The concrete driveway design was approved by the Home Owners Association and the City of San AntonioThe concrete driveway specifications were reviewed prior to construction by alt parties and constructed according to those specificationsAs referenced in #above, no written agreements were executed to modify the agreed upon driveway designTherefore, Bellaire Homes respectfully declines to modify the driveway as constructed.In addition to Bellaire Homes response we have enclosed a Buyer Experience survey filled out at closing by Mr [redacted] This document clearly shows the home was completed to Mr [redacted] 's satisfaction and that our construction manager addressed all concerns to Mr [redacted] 's satisfaction.Thank you for contacting Bellaire Homes.Thank you, [redacted] Bellaire Homes

I'll try to be as objective as possible in this review of Inwood Lawn EquipmentFirst, the positives:
-repairs done right the 1st time
-they sell and represent quality lines of lawn equipment
-they are a local business, as in not one of the big box home improvement stores
Now, the negativeIt's only one but in my opinion far outweighs the positives listed above:
-I experienced an apathetic attitude from both parties I dealt with here, one male and one female, on each of three recent visits and/or phone calls that bordered on unfriendlinessOn each of these interactions, I was made to feel my business was unwantedAlmost as if it was an inconvenience for them
Decide for yourself, maybe you'll have a better overall experience

February 7, 2018Revdex.com (Revdex.com) Attn: *** ***Bellaire Homes Re: ID ***Mrs***,Bellaire Homes received your request for response concerning ID *** from *** ***We offer the following response to the Customers Statement of Problem(s) sent to the Revdex.com:
We apologize for any alleged miscommunication concerning construction timesAttached is a copy of page of the contract clearly representing to Mr*** the estimated completion timesOur records indicate we poured the foundation on July 25, and the home was complete on January 15, This timeline is well within our representationsThe patio meets all code requirements with respect to safetySee enclosed photographThe patio was inspected by Mr*** (a State Licensed Code Inspector) on behalf of Home of Texas (a Third-Party Warranty Corporation)Mr*** did not find any code violations with the patio.Furthermore, Bellaire Homes has no record of any agreements to add steps to the rear patioTherefore, Bellaire Homes respectfully declines to add any steps to the patioWe have no record of any documents reflecting statements concerning any vehicles fitting in the garageThe home was constructed according to all plans and specifications agreed upon and reviewed by both parties prior to starting constructionA copy of page of the contract is included with this letter and initialed by Mr*** clearly states that all Agreements and/or modifications shall be in writingFurthermore, an additional addendum is included with this letter that clearly states that the sales representative did not make any representations to Mr***This is also signed by Mr***,The concrete driveway design was approved by the Home Owners Association and the City of San AntonioThe concrete driveway specifications were reviewed prior to construction by alt parties and constructed according to those specificationsAs referenced in #above, no written agreements were executed to modify the agreed upon driveway designTherefore, Bellaire Homes respectfully declines to modify the driveway as constructed.In addition to Bellaire Homes response we have enclosed a Buyer Experience survey filled out at closing by Mr*** This document clearly shows the home was completed to Mr***'s satisfaction and that our construction manager addressed all concerns to Mr***'s satisfaction.Thank you for contacting Bellaire Homes.Thank you,? *** ** ***Bellaire Homes

February 7, 2018Revdex.com (Revdex.com) Attn: [redacted]Bellaire Homes Re: ID [redacted]Mrs. [redacted],Bellaire Homes received your request for response concerning ID [redacted] from [redacted]. We offer the following response to the Customers Statement of Problem(s) sent to the Revdex.com:1....

We apologize for any alleged miscommunication concerning construction times. Attached is a copy of page 2 of the contract clearly representing to Mr. [redacted] the estimated completion times. Our records indicate we poured the foundation on July 25, 2017 and the home was complete on January 15, 2018. This timeline is well within our representations.2. The patio meets all code requirements with respect to safety. See enclosed photograph. The patio was inspected by Mr. [redacted] (a State Licensed Code Inspector) on behalf of Home of Texas (a Third-Party Warranty Corporation). Mr. [redacted] did not find any code violations with the patio.Furthermore, Bellaire Homes has no record of any agreements to add steps to the rear patio. Therefore, Bellaire Homes respectfully declines to add any steps to the patio.3. We have no record of any documents reflecting statements concerning any vehicles fitting in the garage. The home was constructed according to all plans and specifications agreed upon and reviewed by both parties prior to starting construction. A copy of page 5 of the contract is included with this letter and initialed by Mr. [redacted] clearly states that all Agreements and/or modifications shall be in writing. Furthermore, an additional addendum is included with this letter that clearly states that the sales representative did not make any representations to Mr. [redacted]. This is also signed by Mr. [redacted],4. The concrete driveway design was approved by the Home Owners Association and the City of San Antonio. The concrete driveway specifications were reviewed prior to construction by alt parties and constructed according to those specifications. As referenced in #3 above, no written agreements were executed to modify the agreed upon driveway design. Therefore, Bellaire Homes respectfully declines to modify the driveway as constructed.In addition to Bellaire Homes response we have enclosed a Buyer Experience survey filled out at closing by Mr. [redacted] . This document clearly shows the home was completed to Mr. [redacted]'s satisfaction and that our construction manager addressed all concerns to Mr. [redacted]'s satisfaction.Thank you for contacting Bellaire Homes.Thank you, [redacted]Bellaire Homes

I've been doing business with Inwood Lawn Equipment for many years. I've always been pleased with my experience there. I look forward to my next visit.