[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response given is inaccurate and unfoundedI was never told about setting up utilities until I arrived to pick up keys on Friday June 19thI was only at the location twice Friday 19th and the 21st my supposed move in dateI never had any utilities set upThe only thing I had was the insuranceBesides, I received an approval notification via email not a phone call from anyone so that is inaccurateThe approval was not given on the 12th of June as she stated and did not contain any information about attaining utilities prior to move inAlso, when I made it known to the assisting agent that I did not have the utilities, she stated she didn't think that it was going to be a problemMy initial dissatisfaction of the apartment is irrelevant to the situationThat would not have averted the issue with my inability to attain utilities on a weekendThe lack of ownership of their error is completely appalling along with the made up informationI suggest that whoever is responding to my complaint gathers facts and not make things upI was more than willing to move into the property until they showed their lack of concern and terrible customer serviceI am in utter shock at their unwillingness to refund my money when the error was solely theirsI still maintain that if the company is a reputable one that they issue a refund to amend their error Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response given is inaccurate and unfoundedI was never told about setting up utilities until I arrived to pick up keys on Friday June 19thI was only at the location twice Friday 19th and the 21st my supposed move in dateI never had any utilities set upThe only thing I had was the insuranceBesides, I received an approval notification via email not a phone call from anyone so that is inaccurateThe approval was not given on the 12th of June as she stated and did not contain any information about attaining utilities prior to move inAlso, when I made it known to the assisting agent that I did not have the utilities, she stated she didn't think that it was going to be a problemMy initial dissatisfaction of the apartment is irrelevant to the situationThat would not have averted the issue with my inability to attain utilities on a weekendThe lack of ownership of their error is completely appalling along with the made up informationI suggest that whoever is responding to my complaint gathers facts and not make things upI was more than willing to move into the property until they showed their lack of concern and terrible customer serviceI am in utter shock at their unwillingness to refund my money when the error was solely theirsI still maintain that if the company is a reputable one that they issue a refund to amend their error Regards, [redacted] ***