Bella's Blooms, L L C Reviews (1)
Review: On June 1, 2013, myself, my mother and my now husband had a consultation with [redacted] from Bella's Blooms for our wedding on June 21,2013. I described to him in great detail the exact flowers I wanted, exactly how I wanted the bouquets to look and even showed him a picture of how I wanted my bouquet to look. He took notes and said multiple times he could do exactly what I discussed with him, even went through a book of flowers and I pointed to what I wanted. At this time, he gave us a quote for $667.68. My husband paid in full while we were there to assure things were secured. Come the day of the wedding, two female employees showed up to deliver the flowers. The ball jars looked great. The flowers on the arch looked nice. But my bouquet and the 2 bridesmaids bouquets were NOWHERE NEAR what we had discussed, nor the picture I had shown him. In fact, they were a joke. I informed one of the employees that was present my concerns. She told me she would get [redacted] on the phone. She handed me her cell phone and I spoke to him. I let him know how unhappy I was with the lack there of of the bouquets. He IMMEDIATELY began raising his voice with me saying it was exactly how it was supposed to be, that I was wrong, that there was nothing he could or would do for me to solve the problem. I told him this was not at ALL what we had discussed or nowhere near the picture I had shown him. He began yelling at me saying it was my fault and its exactly what the quote said. I told him HE wrote the quote, not me, that I had discussed something ALOT different. I got so upset by how he was treating me I handed the phone to my mother-in law. [redacted] told her at this time that they would leave the bouquets there and would credit our account $70 on Monday. Before the employees left, my mother-in-law apologized to them letting them know we were not upset with them. They stated they totally understood and left. Because our bouquets looked unacceptable, my husband had to run out to another flower shop 2hours before our wedding to purchase some more single flowers. These cost $25 and were used by our family and friends to piece together our bouquets to make them look nice. On Tuesday June 25, 2013, our account had not been credited and my husband decided to call and speak to the owner about the way things were handled. When he spoke to her, she would not allow him to speak, over talked him the entire time and yelled at him. She, on her own accord, told him things [redacted] had told us the day of the consult was a complete lie. That it was only told to us for a selling point. She told him to not be like his mother, that she would never defend her kids even if they were right. That "Take this as a life lesson, you don't always get what you want." That "Oh come on, this didn't ruin your day!!" That "You NEED THERAPY!!" At this point, my husband decided to end their conversation, due to the verbal abuse and how unprofessional she was being. I was so upset by this, I tried to call and calmly speak to the owner myself. IMMEDIATELY she began yelling at me, stated "I am DONE WITH YOU PEOPLE!!!!" and quickly hung up on me. After several attempts to resolve the issue calmly, respectably and like an adult, we decided we had no other choice but to go to other means for help.Desired Settlement: Our desire is for partial compensation for several things. 1. The unacceptable bouquets they brought for my wedding. ($74) 2. The money my husband spent on other flowers to make ours acceptable. ($25) 3. The time and gas my husband spent 2 hours before our wedding to run out to do this. ($15) 4. The unprofessionalism, verbal abuse and upset caused the day of the wedding and on the 25th. My husband and I do not feel it would be fair to have a full refund, or even half of it. We are simply asking for a refund of $150 to compensate us for the reasons stated above. The flowers outside of the bouquets were nice and we had no problem with. We thank them for those flowers. We feel our request is very reasonable due to a very upsetting experience and the money lost.