Bella's I-5 Motor Sport

Complaint: [redacted]I am rejecting this response because:I did not miss serveral appointments. I tried calling owner on serveral occasions with no results. Took to Boyles 3x and the last 2x he did nothing to my car, also the clock spring was 120 to program per Northwest Mini and I was told by [redacted] it was only FAIR that since he paid $500 to replace the clock spring, that I pay to program it. It was also taken to his mechanic Bill, who I also kept my appointments with as well....so this is misinformation. 
Sincerely,[redacted]

Bella's I-5 Motor Sport did sell [redacted] a 2007 Mini Cooper S on 07/16/16.  Bella's I-5 Motor Sport purchased the vehicle from a dealer auction on 08/27/15 and the vehicle had been personally driven by one of its' owners until it was sold to Ms. [redacted].  At the time of sale, the...

service engine light was on and Bella's agreed to have the vehicle serviced at that time. The vehicle was taken to Boyles Auto Repair on 7/20/16 where hoses were replaced and a smoke test done.  The customer stated the air bag light was on and Bella's also agreed to have this taken care of and it was determined the clock spring needed to be replaced.  The initial clock spring that was ordered was the incorrect fit and another clock spring was ordered from NW Mini and installed by Bill's Automotive Repair.  At installation it was explained that the part would need to be initialized to the vehicle.  Bella's I-5 Motor Sport had no problem paying the $99 to have it initialized, but would not be scheduling any more appointments for Ms. [redacted], due to several missed appointments and requested she schedule the appointment with a facility of her liking at her convenience.  We apologize if there was a misunderstanding regarding who would pay for the initialization of the clock spring.  Bella's I-5 Motor Sport did state that we would not be taking care of any other repairs to the vehicle, as Ms. [redacted] stated there were several things she believed needed to be repaired based on her visit to Rolf's Auto Repair.  We are unable to provide a billing adjustment at this time.  Upon the sale of the vehicle post repossession, we will credit Ms. [redacted]'s account with the greater of either the wholesale ACV (actual cash value) or amount the vehicle sells for. In the event the vehicle sells for more than Ms. [redacted]'s remaining balance, any overage will be refunded to her. Once the vehicle has sold an updated billing statement will be sent out to Ms. [redacted]

After the vehicle was repossessed the customer was given the legal 24 hours to retrieve the contents of the vehicle.  They did not come in within that time frame after we called them multiple times.  All contents of the vehicle were then bagged up and placed in 3 large black bags....

 The bags were stored at [redacted] for an additional four days until the customer came in on 11/11/2015 to pick them up.  The customer took delivery of the the contents within the 3 large bags at that time.  At no time did anyone from Bella's I-5 Motorsport request the customer make a false insurance claim.  The vehicle has no damage to require an insurance claim.  No representative from Bella's I-5 Motorsport has requested payment of $300 post repossession.  Payment was however requested prior to repossession and Bella's I-5 Motorsport does maintain the right to collect in accordance with the WA State installment contract signed by the customer for any unrecoverable debt.
Thank you for your time and feel free to contact Bella's I-5 Motorsport with any additional questions or concerns. 
 
Respectfully
Amos B.

The vehicle was sold As-Is to the buyer, who at the time of purchase was provided all the required documentation explaining that the vehicle was sold As-Is. The buyer agreed to all terms of the vehicle sale. We are unable to forsee future mechanical breakdowns on a used vehicle.  The buyer was...

offered a service contract, which was refused by the buyer.  At this time we have no recommendations for resolving this issue. 
Thank you for your time.
 
Respectfully 
 
Amos B[redacted]

After the vehicle was repossessed the customer was given the legal 24 hours to retrieve the contents of the vehicle.  They did not come in within that time frame after we called them multiple times.  All contents of the vehicle were then bagged up and placed in 3 large black bags....

 The bags were stored at [redacted] HWY S for an additional four days until the customer came in on 11/11/2015 to pick them up.  The customer took delivery of the the contents within the 3 large bags at that time.  Bella's i5 MOTORSPORT is a used car dealer who sells used cars which are all sold AS-IS.  All appropriate disclosures are provided to customers at the time of sale documenting the fact that they are purchasing a used vehicle with no warranty.  We have no way of knowing if or when a used car may or may not have mechanical problems.  All vehicles are inspected prior to dealer purchase and prior to being sold.  The owners of Bella's I5 Motorsport have been WA residents for over 20 years and can not speak to the reputation of [redacted] or [redacted] residents.  Neither owner's spouse is an employee or representative of Bella's I-5 Motorsport.  The owners are not aware of any occasion where there would have been name calling or cursing in or around the business by or with their spouses.
Thank you for your time and feel free to contact Bella's I-5 Motorsport with any additional questions or concerns. RespectfullyAmos B.