Bella's Window Washing & Gutter Cleaning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

If this student was discouraged from taking the PTCB by an instructor, that instructor spoke out of line and should not have stated that. When Brooke addressed the students while Daniel was present, she did not say the students would not pass, but we are also unable to guarantee anyone will pass any exam as that would be irresponsible. Many students do take the ExCPT because we have an account with the [redacted] and that process is more streamlined. As mentioned previously, students can take the PTCB if they prefer and can make arrangements for remedial work if they do not feel comfortable taking any certification exam.

[redacted],
 
We are sorry to hear that your experience with Palmetto School has been less than perfect. We pride ourselves on giving our students the absolute best chances at success as possible and to know that you had problems with our program is something we don’t take...

lightly. I’ve reached out to the Career Advisors in our Columbia campus to see if they could help give us a better understanding of the situation. You mentioned that you weren’t able to work on the computers to receive online hands on training with medical software, however the students of that class did have access to Medisoft. It was downloaded on each of the computers in the classroom and could have been downloaded at home on a personal computer as well for further practice. Our career advisor offered to allow you to take one of the school’s laptops home, equipped with Medisoft, to allow you the chance to review it in more detail and you declined that offer. On many occasions, the Career Advisors and the Instructor offered to come in before class and stay after class to help those students that felt that they needed the extra help. You stated you were unable to attend those study sessions. During the class, you requested copies of sample forms that you pointed out in the workbook so our Career Advisor printed them out and passed them out to the entire class. The Career Advisor also used the online resources available and printed out documentation allowing each student to create a sample patient chart. During the course, the Career Advisor brought in an employee from [redacted] Medical Center PRN that spoke with the class and told you all that you would all be excellent candidates to work for their company. The employee also stated that because each medical office is different and uses their own computer software, no matter what computer software you were trained on, if you were hired in a doctor’s office, you would spend at least another 3 weeks learning the computer software that they used in their office. Throughout the course, you received extensive help with writing and perfecting your resume. The Career Advisor and Instructor would use the classes Facebook Group Page to post job openings in different medical fields throughout the area. Since graduating, you have gotten several interviews at medical offices. After voicing your concerns to the Career Advisor, we offered to allow you to come back and retake the class, free of charge, which you declined. We tried to set you up again with an internship and received conformation on January 25, 2016 that you would not be taking the internship because you were attending another school. At this time, we feel that we have done everything we can to try and correct this situation and do not feel a refund is necessary. We are now offering a new computer software program, Simchart that we would be willing to send to you free of charge. We would offer to set up another internship for you but you just declined the one that we set up so don’t feel offering another one would be productive. Again, we apologize that you’ve had this experience with our school and have tried our best to make it right but our attempts thus far have failed. If there is anything else we can do for you, please let us know.  
 
[redacted]
Business Administration Manager
Palmetto School of Career Development

Ms. [redacted],
I am sorry to hear about your negative experience with Palmetto School of Career Development. PSCD strives to ensure each and every student is prepared and ready to enter into the workforce. We pride ourselves on working with each student individually to help increase their chances of...

getting placed in a career they enjoy. To hear that your experience was less than perfect isn’t something we take lightly.
I noticed the courses you took were almost two years ago. We were unaware you were still struggling to find employment. We value feedback, good or bad, from our students both current and former because it’s a way for our school to grow into an even better one. That being said, it’s hard for us to help if we are unaware of the situation. In the student handbook given at orientation, it tells you the steps each student can take if they are unhappy with the way something in the program is going. If an area manager did not respond to your concerns, the next step would have been to reach out directly to the Director. We would have been more than happy to resolve the issue the best we could but we aren’t showing a record that you ever reached out to anyone else.
Regarding the internship program, it is designed to allow you the opportunity to intern at a practice to get more hands on experience with day to day procedures in the dental office. It is based on each student’s availability. If a student is unable to be placed in a facility because of their availability it may become difficult to find a dentist that is available during that time. We do our best locating doctors and placing students accordingly but there are times when dental offices are just not looking to have interns during the same time the student is available. This is not a common occurrence and if/when it happens we make sure we are communicating with the student to come up with an acceptable solution.
As far as our instructors go, I can assure you that each and every one of our instructors is qualified to teach our courses. The instructor requirements we use when hiring instructors was submitted and approved by the South Carolina Department of Higher Education. Our instructors go through a screening process, a face to face interview, a working interview, and must take and pass the final exam with a 95 before we offer them a position to teach our students.

Students have been informed that they are able to take the PTCB Exam (the PTCE) or the ExCPT exam given through the [redacted]. Either test is covered by the exam fee, which has also been communicated to the students. The PTCE exam is only not recognized in some hospital settings. As was...

explained to the students in a special session to clarify these matters, students can take the ExCPT and still obtain employment in numerous other pharmacy settings (retail, long-term care, etc.) and some hospital settings, depending on that particular hospitals rules and tier system. Students can also take the PTCE exam. Students have taken the PTCE in the past and passed after attending our courses, so the statement that students will definitely not pass is incorrect. That exam is admittedly more difficult and perhaps there was a miscommunication when relaying that fact. This student has received exam registration instructions from Cassi C[redacted], the local Career Advisor, on multiple occasions, including as recently as Tuesday the 29th. She has spoken to several people. There is some action required on the part of the student before this exam can be scheduled.