BellCo Federal Credit Union

Dear, Revdex.com [redacted] submitted his complaint on 2/2/16, he claimed that he wanted all accounts closedWhen looked at the notes for the account determined that all accounts were closed as requested at 10:A.Mon the date the complaint was filedToday, 2/11/contacted [redacted] to make sure his accounts were properly closed and that he received his fundsHe stated that he did receive his funds and all accounts were closedAccount security at Bellco FCU is top priority and most members appreciate that we don't give account information out over the phoneThis member was not happy with the service he received when we requested security validationAccount fraud has made the process cumbersome for everyoneWe apologize to members who get upset but we have very fewcomplaints.This case has been resolved,

Dear, Revdex.com[redacted] submitted his complaint on 2/2/16, he claimed that he wanted all accounts closed. When looked at the notes for the account determined that all accounts were closed as requested at 10:00 A.M. on the date the complaint was filed. Today, 2/11/16 contacted [redacted] to make sure his...

accounts were properly closed and that he received his funds. He stated that he did receive his funds and all accounts were closed. Account security at Bellco FCU is top priority and most members appreciate that we don't give account information out over the phone. This member was not happy with the service he received when we requested security validation. Account fraud has made the process cumbersome for everyone. We apologize to members who get upset but we have very fewcomplaints.This case has been resolved,