Belle Fiore, LLC

In our last response to Jeff’s statement that we allegedly over charged him by $239.02; we exemplified each point that was brought up in significant detail how this number was randomly generatedWe delivered, executed, and went above and beyond to ensure that [redacted] ’s wedding day would be remembered as a beautiful memoryAt this point, again, we welcome [redacted] S [redacted] , our client, to contact us directly if she feels that the work that we delivered was less than sub-parJeff’s accusations, repetition of inaccurate numbers, no acknowledgement what-so-ever of the work and design that [redacted] received on her wedding day, has simply left us dis-heartenedWe have welcomed both Jeff and [redacted] to contact us directly to further discuss the matter, and to date, neither one of them has contacted usWe have diligently tried our best to deal with Jeff since June of However, if our client, [redacted] S [redacted] refuses to contact us directly, what more can we do? After providing such exceptional customer service, executing a beautiful theme that [redacted] had envisioned and we delivered, and giving more of our time, labor, and additional gifts the day of their wedding; we were more than disappointed, when we first received notification from our bank that Jeff and [redacted] filed a complaint for $on June *** 2016, stating that this was a “duplicate charge.” Now we had to provide our bank with all of the records, documenting that there was no “duplicate charge of $239.02,” that Jeff and [redacted] had claimedWe provided the bank with each of the charges, one for $1646.34, one for $1068.32, and the final charge for $The bank reviewed our case, and decided in our favor, that there was absolutely no existence of a duplicate charge of $239.02.Then on January **, 2017; still we still faced unjust words and actions from Jeff and [redacted] , over $Not once have they ever attempted contacting us directly, after their wedding day, to face us to express what it is that they were so unhappy overWe have had notifications via our bank, and now via the Revdex.com that they are so miserable and unhappy over a random number of $that they have createdWe have all of the photos from their wedding day, the signed contract, the notes, the proposal, a multitude of emails; and still have no answer from them as to how this $has come to existenceAt first we received the email from the bank that Jeff and [redacted] stated this $was a “duplicate charge,” and now apparently Jeff and [redacted] have changed their minds and are now claiming that this $is “an overcharge.” And now, on February *, 2017, Jeff is still writing in more confusion as to how figures of $12.20, $82.98, and finally the random figure of $has been an “overcharge.” Again, [redacted] and Jeff (who is NOT our client, but as we are trying to be extremely understanding and flexible to continuously hear his concerns), feel free to contact us directly to discuss how you keep changing the reason as to why the $should be refunded to youWe would like to put an end to this matter amicably.Sincerely,Nadia G***t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In the Revdex.com complaint #*** I have provided a copy of Belle Fiore florist’s own invoice and provided clear and concise proof of how the dollar figures this business charged my wife and I are higher than the pricing they previously provided in writingAs shown in this most recent response from the business, if they are unable to understand and clearly explain the numbers of their own invoice then how will their customer? This business is quite familiar with how miserable and unhappy they made us due to their repulsive customer service and attitude two weeks prior to our wedding when we discussed their inaccurate bill over many phone calls on April *, My wife and I spent a total of minutes - more than hours - on the phone with Belle Fiore florists that day trying to resolve the situation when we had many other things to do to prepare for the most important day of our lives and were met with minimal understanding and threats to cancel the flower order for our weddingMy wife and I were overcharged and that has not been resolvedNow that this situation has been documented with the Revdex.com of New York we will reach out to the business one final time to give them the opportunity to provide a credit for their overcharging and only if that is resolved will we provide a satisfactory rating for complaint #***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept the response offered by Belle Fiore Florist of Nanuet, NY to Complaint ID #[redacted]. Looking at the detail of the charges described by Belle Fiore Florist to the Revdex.com and comparing them to their printed invoice provides evidence of the inaccuracy of this business’ billing practices. Note first that towards the bottom of the invoice, below the itemized line items, it states, “The new total reflecting all changes discussed on 2-**-16 is $3725.20.” This is the first indication of a problem because this number is $12.20 HIGHER than the full price total of all the line items above at $3713.00 before even including a 10% discount on some items specified by our contract. My calculations are that the proper total, including contractual discounts and modifications, was $3,364.70, which would mean we would only owed an additional $707.81 as a final payment.  We noticed this discrepancy when preparing to make the final payment for the flowers. At that point we had already paid $1646.34 + $1068.32 = $2,714.66 towards the total. Between the second and last payment we added and removed some flowers to accommodate for changing plans of the wedding and you see on the invoice that the last payment was adjusted in pen to $1,056.00.   On April [redacted] we brought the discrepancy to the florists’ attention and it took literally hours of back and forth conversation with the two florists to get them to agree that they were overcharging us.  We have the phone records to prove this. Nadia G[redacted] and Mo N[redacted] did not act professionally or polite to their customers during this interaction. On at least one occasion they just hung up the phone on us. Proof of Belle Fiore’s admission to overcharging is included in their statement to the Revdex.com that the final payment they actually charged us was $973.02, which is $82.98 less than then adjusted final payment noted in writing on the invoice. My wife and I were not satisfied with this response considering we were being overcharged by more than $300, but the florists said to us they would cancel our delivery and we had no choice but to pay since the wedding was approaching and we had many other details to take care of.  We have attempted other means of resolving this situation through our credit card, but the bank has told us that they do not evaluate the details and accuracy of a business’s invoice, but only whether the individual charge transaction went through the system as entered. We hope The Revdex.com  of New York can assist us in resolving the remaining $239.02 that we were overcharged by Belle Fiore Florist of Nanuet.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were hired by [redacted] on November **, 2015 to complete her floral décor for her upcoming wedding on April **, 2016. On February **, 2016, [redacted] and her Mom came into our office for the fresh, live sample viewing of her centerpiece that our designer created. [redacted] signed our...

contract, where-in our payment schedule is clearly stated; the final payment is due 2 weeks prior to her wedding date. After the sample viewing [redacted] proceeded to send me multiple emails, and we had many more phone calls, as she was making changes to décor for her wedding day, which in turn affected the proposal. We were extremely understanding and detailed in updating all of the notes as [redacted] proceeded to change her mind about nearly all the décor for her wedding day. We listened carefully and assured her all would be executed perfectly. As we approached the 2 week mark to collect our final payment, I reached out to [redacted] o n multiple occasions and she was still making last minute changes, and she refused to make the final payment. I sent her a detailed email of all of the changes, additions, and complete breakdown of her proposal numerous times. I explained to [redacted] on the phone on numerous occasions going into complete detail on all of the dates the changes occurred, that she agreed to, and we executed per her orders, and thus updating the overall costs on the proposal. Due to our understanding and professional manner we allowed [redacted] to drag this out until April *, 2016; 8 days prior to her wedding day. At this point she was in complete breach of the contract she signed on February [redacted] 2016. She now refused to speak to us and put her fiancé, Jeff, in contact with us. Again, we maintained our professionalism and courtesy, and spoke with Jeff, extensively about the entire situation that we have had with [redacted]. Kindly note, we spoke and dealt with Jeff to our absolute best abilit y to resolve the matter amicably, as he was not our client, [redacted] was our client, as she is the one who signed our contract and dealt with us from the first. We only spoke with Jeff 8 days prior to their wedding, as [redacted] terminated communicating with us. Now as we repeat the entire scenario to Jeff, he is listening to [redacted] in the background, trying to communicate with us. We remained professional and made it clear that as of April *, 2016; [redacted] is in breach of our contract by not paying us the final payment, thus placing herself in the position where we may have to regretfully enforce the action of not being liable for the décor for their wedding on April **, 2016. After many conversations throughout the day of April *, many emails that I sent again thoroughly documenting the exact breakdown of the proposal, at 8:18pm [redacted] and Jeff agreed upon the balance due to us of $973.02. For their wedding day, even though, [redacted] and Jeff were most difficult to deal with in the final stages of their wedding day, our designer went above and beyond and decorated the entire upstairs of their venue, where the cocktail hour was being held, approximately 15-20 tables, as a surprise for the bride, completely free of charge, as in the end we understand this is 1 day out of someone’s life that is to be cherished and remembered with happiness and beauty. The maître-de even complimented his work and she promised to share this wonderful surprise with the bride. Then, our designer, using his talents, absolutely saved their wedding cake. The cake design was a multi-tier cake and the cake designer made 2 of the tiers incorrectly and the final 2 tiers couldn’t be stacked up on the wedding cake. The cake designer approached our designer for assistance. Once again, our designer created beauty with his talent, using additional floral décor, his time, and all free of charge to [redacted] and Jeff; to ensure that all the déco r would be executed beautifully, so that they would have only a beautiful memory of their wedding day.After providing such exceptional customer service, executing a beautiful theme that [redacted] had envisioned and we delivered, and giving more of our time, labor, and additional gifts the day of their wedding; we were more than disappointed, when we first received notification from our bank that Jeff and [redacted] filed a complaint for $239.02 on June **, 2016, stating that this was a “duplicate charge.” Now we had to provide our bank with all of the records, documenting that there was no “duplicate charge of $239.02,” that Jeff and [redacted] had claimed. We provided the bank with each of the 3 charges, one for $1646.34, one for $1068.32, and the final charge for $973.02. The bank reviewed our case, and decided in our favor, that there was absolutely no existence of a duplicate charge of $239.02.Now, here we are January **, 2017; still facing unjust words and actions from Jeff and [redacted], over $239.02. Not once have they ever attempted contacting us directly, after their wedding day, to face us to express what it is that they were so unhappy over. We have had notifications via our bank, and now via the Revdex.com that they are so miserable and unhappy over a random number of $239.02 that they have created. We have all of the photos from their wedding day, the signed contract, the notes, the proposal, a multitude of emails; and still have no answer from them as to how this $239.02 has come to existence. At first we received the email from the bank that Jeff and [redacted] stated this $239.02 was a “duplicate charge,” and now apparently Jeff and [redacted] have changed their minds and are now claiming that this $239.02 is “an overcharge.” We welcome Jeff and [redacted] to contact us directly to resolve this matter amicably, as we pride ours elves of delivering exceptional customer service, and in no means at all want them to be unhappy with all of the work that we have provided.

In our last response to Jeff’s statement that we allegedly over charged him by $239.02; we exemplified each point that was brought up in significant detail how this number was randomly generated. We delivered, executed, and went above and beyond to ensure that [redacted]’s wedding day would be remembered as a beautiful memory. At this point, again, we welcome [redacted] S[redacted], our client, to contact us directly if she feels that the work that we delivered was less than sub-par. Jeff’s false accusations, repetition of inaccurate numbers, no acknowledgement what-so-ever of the work and design that [redacted] received on her wedding day, has simply left us dis-heartened. We have welcomed both Jeff and [redacted] to contact us directly to further discuss the matter, and to date, neither one of them has contacted us. We have diligently tried our best to deal with Jeff since June of 2016. However, if our client, [redacted] S[redacted] refuses to contact us directly, what more can we do? After providing such exceptional customer service, executing a beautiful theme that [redacted] had envisioned and we delivered, and giving more of our time, labor, and additional gifts the day of their wedding; we were more than disappointed, when we first received notification from our bank that Jeff and [redacted] filed a complaint for $239.02 on June [redacted] 2016, stating that this was a “duplicate charge.” Now we had to provide our bank with all of the records, documenting that there was no “duplicate charge of $239.02,” that Jeff and [redacted] had claimed. We provided the bank with each of the 3 charges, one for $1646.34, one for $1068.32, and the final charge for $973.02. The bank reviewed our case, and decided in our favor, that there was absolutely no existence of a duplicate charge of $239.02.Then on January **, 2017; still we still faced unjust words and actions from Jeff and [redacted], over $239.02. Not once have they ever attempted contacting us directly, after their wedding day, to face us to express what it is that they were so unhappy over. We have had notifications via our bank, and now via the Revdex.com that they are so miserable and unhappy over a random number of $239.02 that they have created. We have all of the photos from their wedding day, the signed contract, the notes, the proposal, a multitude of emails; and still have no answer from them as to how this $239.02 has come to existence. At first we received the email from the bank that Jeff and [redacted] stated this $239.02 was a “duplicate charge,” and now apparently Jeff and [redacted] have changed their minds and are now claiming that this $239.02 is “an overcharge.” And now, on February *, 2017, Jeff is still writing in more confusion as to how figures of $12.20, $82.98, and finally the random figure of $239.02 has been an “overcharge.” Again, [redacted] and Jeff (who is NOT our client, but as we are trying to be extremely understanding and flexible to continuously hear his concerns), feel free to contact us directly to discuss how you keep changing the reason as to why the $239.02 should be refunded to you. We would like to put an end to this matter amicably.Sincerely,Nadia G[redacted]t