Belle Harbour Management of Ohio, Inc.

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you for resolving the matter and making things right

Good Evening,In response to this complaint, due to the number of complaints and rules that were broken we being Chelsea Townhomes decided that we did not wish to sign a contract for the residentI did speak with the resident and let her know that we would not be going forward with the signing and I
would be contacting section We hand delivered to section (gave to *** ***) the letter and all necessary supporting documents showing why we were refusing to sign the contractAfter we submit the letter, section contacts the resident to pick up a new voucher, we no longer have a part in the situation, all we could do is wait for section to draw up another voucher for the residentThe resident had her mother contact our office on her behalf, but we were unable to speak about the account to anyone other than the lease holderThe mother requested our corporate phone number and James gave it to her, where she called and spoke with Mrs.***I did a follow up with *** at section and left messages for her to call me, this was the week of 10/*** got back to me today 10/where she states that a letter was already sent to the resident letting her know to come pick up her voucher from section She also stated that she tried to call the resident multiple times but the number they had for her no longer workedI then called the resident today, on a number that was left for us to call her on and I informed her of the information that I had gotten from ***She stated that she got the letter in the mail and she had until the 19th to pick up her voucher from section 8, and that was the extent of the conversation.Tabatha B***Community Manager

Hello, my name is ***, and I am the property manager for Chelsea TownhomesThis letter is in response to complaint #***Ms*** frequently pays lateFor the month of July she was also late causing us to file an evictionWe were granted possession at court and filed a writThe writ has expired, and we will be calling in a set out because no keys were returnedNo communication from Ms*** has been made to the office from Ms*** to date regarding this complaint

Good Morning, My name is Tabatha B*** and I am the Community Manager at Chelsea TownhomesIn the matter of complaint *** it can now be considered resolvedWe have came upon an agreement of a credit back to the resident for the amount of $and he has also been moved to
another apartmentShould you have any questions, please feel free to contact me at ###-###-####.Thank You,Tabatha B***Community Manager

Good Evening,In response to this complaint, due to the number of complaints and rules that were broken we being Chelsea Townhomes decided that we did not wish to sign a contract for the residentI did speak with the resident and let her know that we would not be going forward with the signing
and I would be contacting section We hand delivered to section (gave to *** ***) the letter and all necessary supporting documents showing why we were refusing to sign the contractAfter we submit the letter, section contacts the resident to pick up a new voucher, we no longer have a part in the situation, all we could do is wait for section to draw up another voucher for the residentThe resident had her mother contact our office on her behalf, but we were unable to speak about the account to anyone other than the lease holderThe mother requested our corporate phone number and James gave it to her, where she called and spoke with Mrs.***I did a follow up with *** at section and left messages for her to call me, this was the week of 10/*** got back to me today 10/where she states that a letter was already sent to the resident letting her know to come pick up her voucher from section She also stated that she tried to call the resident multiple times but the number they had for her no longer workedI then called the resident today, on a number that was left for us to call her on and I informed her of the information that I had gotten from ***She stated that she got the letter in the mail and she had until the 19th to pick up her voucher from section 8, and that was the extent of the conversationTabatha B***
Community Manager

This case has been resolved. I spoke with Ms. [redacted] on 9/3/2015. I offered to set up an appointment on Tuesday to view an apartment and I even agreed to waive the application fee for her. The conversation went well from start to finish leading me to understand that the issue has been resolved.

I live in a property owned by Belle Harbour Management of Ohio called New Castle Townhomes in Columbus Oh. This is an awful apartment complex. I have had many maintenance issues including my heat not working properly for over a month during winter with negative dgree weather. I have made more than several calls to the complex requesting assistance. My heat was rigged to stay on. The thermastat does not work at all and I have to actually use the breaker to turn it off and on. My electric bill was well over $300 dollars. I have also had to complain aout a drafty window several times, an over flowing toilet several times with no result or assistance. Also the complex does not plow, shovel of salt any of the sidewalks or parking lot. My minor daughter has fallen several times this last time needing a visit to the urgent care. They are also more concerned about their Spanish Speaking residents than any other. DO NOT MOVE HERE it is not worth it in the long run.

Our experience has been awful nothing gets fixed right or at all unless you call and yell 15 times maintenance is horribly rude as well as the office staff I pay my rent ( the full amount) and I can't even have a ceiling that doesn't leak or a dishwasher that works heck it took a month to get my a/c fixed this place is a joke

First and foremost the issue has been resolved and in a timely manner. We did go out and address the issue immediately and had maintenance in the residence doing what he could to make sure he had water. However, yes we did have to order parts but resident needs to understand that this was on a...

Friday and they don't deliver on Saturday or Sunday. The part got shipped Monday and we fixed everything Tuesday. No one can predict a situation like this, and we do apologize for any inconvenience that it may have caused. Resident would not be responsible for an outrageous bill, we will make an adjustment once the bill is received if we notice an increase in the bill. Any issue in the apartment we have addressed in a timely manner, wether we were able to fix it right away or not. We have always communicated everything with the resident about the work orders, as we do with every resident. Again I do sincerely apologize for any inconvenience that this unfortunate situation has caused but the issue has been addressed, fixed, and closed.

Thank you for bringing this to our attention. Our records reflect the necessary repairs have been made. If she has any additional questions or concerns, she can reach out to us directly at the rental office.

To whom this may concern,
   This letter is in response to claim #10135944. Ms. Angela [redacted] signed a lease with us on March 29th 2013. The lease states that the rent is due on the 1st of the month and late fees are assessed the morning of the 6th. Anyone who has not paid...

rent by the 6th, receives a 3 day notice of eviction. Angela's rent is frequently late. In the month of June, because of her unforseen circumstance, I did allow her to pay past the 15th as a one time deal that was well understood. In July, without contacting the office, she dropped a letter in the drop box stating she would be paying on the 18th. I then contacted her and explained to her that the letter was unacceptable. We ended up giving Ms. [redacted] until 8 a.m. on the 16th of the month to have her payment in the office in full. The payment was in the drop box in the form of a check. Per our policy, no checks are accepted after the 5th of the month. We then proceeded to file an eviction on her. The court date was July 29th where we were granted possession, and she is to be out by midnight 8/6/2014 before we contact the baliff to do a set out. To this day no contact has been made to the office by Ms. [redacted] in regards to this matter. However, we do wish Ms. [redacted] well in her future endeavors. If I can assist you any more in this matter, please feel free to contact me at 614-864-3200.
Respectfully,
[redacted] Brent Chelsea Townhome Community Manager

Hello,
This email is in response to complaint #[redacted]. The email I just received states that this is the second attempt to rectify the situation when this is actually the first I am hearing of the issue. The actual email address that I should be contacted at is...

[redacted]. I will be attempting to contact the resident today about the specified issues to get the matter resolved. The stated argument has not been brought to the office staffs attention to where we could have resolved the issue immediately. So if you may have any further questions please contact me directly at my stated above email address of [redacted]@belleharbour.com or at my office where I am Monday through Friday 8am- 5pm at ###-###-####.
Thank You,
[redacted]
Community Manager of Chelsea Townhomes

Good Morning, My name is Tabatha B[redacted] and I am the Community Manager at Chelsea Townhomes. In the matter of complaint [redacted] it can now be considered resolved. We have came upon an agreement of a credit back to the resident for the amount of $375.00 and he has also been moved to another...

apartment. Should you have any questions, please feel free to contact me at ###-###-####.Thank You,Tabatha B[redacted]Community Manager

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me in the sense that my water bill was taken care of, and I have documentation through the Revdex.com and the paperwork that I received from the rental office. I do not agree with the statements that it was handled in a timely manner, and the way it was handled was not professional. The pictures included are of how my apartment looked when I came home from work, along with the note that was left. Even if they couldn't fix the problem, it was extremely unprofessional and rude to leave someone else's living space in these conditions. I'm not asking anything more of the business on this matter.