Bellefontaine Auto Repair Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/06/22) */
We put an engine in this consumer car and he claims the ac didn't work after our workI have sent this consumer $even though the ac did not work when he brought it in
The issue has been resolved

We have just given him a check for $250 and he is happy with that.

[redacted] had an emissions test somewhere else and told him he needed a tune up. He called us for a price for a tune up said to do all of it plugs and wires. We did that based upon customer's diagnosis. It did not fix the problem. I went ahead and had my technician do a diagnostic test which I did not...

charge him for. After the test it was determined he needed a fuel injector and that driving it may have damaged the converter. I talked to the customer and explained what he needed and he was not happy. We fixed the problem but damage was done to catalytic converter, per code in system,  however this was existing damage due to the fuel injector needing to be replaced. I can work with him on the price of the converter but we are not responsible for the damage to it. We did what he requested and did not charge him for the diagnostic test.  We will offer a discount on parts and not charge for labor. If it just needs the converter if would be $495.50 plus tax. If it also needs the 02 sensor it would be an additional $89.98. [redacted]

Initial Business Response /* (1000, 6, 2015/03/30) */
I am the owner of the business and we refunded the $42.50 that we charged her for the time we spent doing the diagnostic test.