1/6/ To whom it may concern, This letter is in response to complaint ID We appreciate the opportunity to respond to this complaint and would like to apologize in advance for any issues our valued residents may be experiencingWe strive to handle all issues in a prompt and
professional mannerThe information provided does not match any of our current resident contact information, leading us to believe this complaint isn’t actually coming from a current resident at Bellemont ApartmentsTo address the points in the complaint: We would like to thank you for your praise of our qualified maintenance techniciansWe are proud to have a good team to serve our residentsWith regards to the cleanliness of the grounds, we have a full-time groundskeeper on staff that handles trash removal and the upkeep dailyWe also go above and beyond by having the laundry rooms professionally deep cleaned by a maid service bi-monthlyAnd our landscaping is professionally handled on a weekly basisIf there is a specific problem area we urge any resident to report this to the office so we may address it quicklyCoinmach is our laundry machine provider and they handle all maintenance related to the laundry machinesIf one is ever not working, there are signs posted in each laundry room showing residents how to easily and quickly put in a work order right from their mobile phone by either calling, utilizing their app, or scanning a QR codeThe work order is then generated instantaneously and they repair the machines within hoursWhile the hot water in the apartments does get hot and measures at approximately degrees, we are in the process of taking even further measures to ensure the water gets even hotter by having our boiler and pipes insulatedThese efforts were started to conserve on the gas usage, but it will also ensure the hot water remains as hot as possible at all timesNone of our apartment homes have vents in the bathroomsThey are not broken, this is just how our floorplans are set up and residents are aware of this before they sign their lease agreementThe lack of vents in the bathroom does not cause mold, as this is not an ongoing issue in any of the units that we are aware ofOftentimes, housekeeping issues, not using a shower curtain, or having a leaky hot water valve that is not reported to the office could be the cause of the reported issuesThe pot holes are being repaired this yearWe have already selected the contractor that will be doing this job and it has been approvedWe understand that this has been an inconvenience and when the property changed ownership this past year it was at the top of the list to get doneIt is scheduled to begin January 15thWith regards to the comments concerning our business operations and the contents of our maintenance shop, this is not accurate and seems to be hearsayThank you for your time and we appreciate the feedbackWe strive to attend to all of our residents needs and urge anyone with an issue to please come into the office and report any issues so we may take care of itAs we do repair the apartments that call in work orders daily and have a full time groundskeeper on staff that does an excellent job, we feel this matter has been settledSincerely, Bellemont Apartments Management
Revdex.com:
At this time, I have not been contacted by Bellemont Apartments regarding complaint ID
Regards,
*** ***
1/6/ To whom it may concern, This letter is in response to complaint ID We appreciate the opportunity to respond to this complaint and would like to apologize in advance for any issues our valued residents may be experiencingWe strive to handle all issues in a prompt and
professional mannerThe information provided does not match any of our current resident contact information, leading us to believe this complaint isn’t actually coming from a current resident at Bellemont ApartmentsTo address the points in the complaint: We would like to thank you for your praise of our qualified maintenance techniciansWe are proud to have a good team to serve our residentsWith regards to the cleanliness of the grounds, we have a full-time groundskeeper on staff that handles trash removal and the upkeep dailyWe also go above and beyond by having the laundry rooms professionally deep cleaned by a maid service bi-monthlyAnd our landscaping is professionally handled on a weekly basisIf there is a specific problem area we urge any resident to report this to the office so we may address it quicklyCoinmach is our laundry machine provider and they handle all maintenance related to the laundry machinesIf one is ever not working, there are signs posted in each laundry room showing residents how to easily and quickly put in a work order right from their mobile phone by either calling, utilizing their app, or scanning a QR codeThe work order is then generated instantaneously and they repair the machines within hoursWhile the hot water in the apartments does get hot and measures at approximately degrees, we are in the process of taking even further measures to ensure the water gets even hotter by having our boiler and pipes insulatedThese efforts were started to conserve on the gas usage, but it will also ensure the hot water remains as hot as possible at all timesNone of our apartment homes have vents in the bathroomsThey are not broken, this is just how our floorplans are set up and residents are aware of this before they sign their lease agreementThe lack of vents in the bathroom does not cause mold, as this is not an ongoing issue in any of the units that we are aware ofOftentimes, housekeeping issues, not using a shower curtain, or having a leaky hot water valve that is not reported to the office could be the cause of the reported issuesThe pot holes are being repaired this yearWe have already selected the contractor that will be doing this job and it has been approvedWe understand that this has been an inconvenience and when the property changed ownership this past year it was at the top of the list to get doneIt is scheduled to begin January 15thWith regards to the comments concerning our business operations and the contents of our maintenance shop, this is not accurate and seems to be hearsayThank you for your time and we appreciate the feedbackWe strive to attend to all of our residents needs and urge anyone with an issue to please come into the office and report any issues so we may take care of itAs we do repair the apartments that call in work orders daily and have a full time groundskeeper on staff that does an excellent job, we feel this matter has been settledSincerely, Bellemont Apartments Management