Belle's Superior Movers Reviews (%countItem)
Belle's Superior Movers Rating
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I regret having to leave negative feedback for any company, but I think this one needs attention. When I first contacted this company I fell for the sales pitch and decided to hire them. I had a couple of issues after the move and contacted ***. The first message was ignored, then I sent the message again and was told she was checking with her movers. After again giving plenty of time for an answer, I sent another message which has been completely ignored. My exercise bike was practically brand new and the floor protector end caps that come attached to the bike were gone. I called just found out that the floor protectors for my exercise bike are not sold separately and cannot be replaced. I have no idea why they would have even removed them. Also, I was supposed to receive $50 off on my move from a coupon I had, and it was not honored. I ended up with two movers, and received an apology right away that one was sick from the night before and could not do much. Also ended up with my car being packed up with stuff because they did not have enough room in the truck, leaving dents in the leather seats in my SUV. The light in the stairway of my new apt. was broken by the movers as well. Five hours for moving a one bedroom apt with no living room or dining room furniture seems quite excessive, especially when I already had the bed broken down, everything boxed up and wrapped, ready to go. When I was in another room I came back and saw items being thrown off the balcony second floor down to the truck. Items that were pointed out not to be moved ended up packed in the truck. The movers did not wear masks and with Covid 19 being a huge issue right now, this is another concern. The customer service in my situation is zero. I would have expected an apology right away, the $50 returned right away for the coupon, and at least some concern shown for the missing parts of my bike. I also think that after being made aware of some of the issues there were, they should have offered a partial refund. I feel that my questions were answered promptly before the move, but after the move I am ignored. I will not use them again and am not able to recommend this company based on the service I received.
Dear *** I apologize that you felt not heard and believed that you were being ignored. I can promise that you were not. I have attempted in all ways to locate your four rubber floor protectors. The movers had to take them off or it would stick to the floor while being moved. That is one of the main reasons that they exist is to stick to the ground or other surfaces. The 4 rubber pieces are in your home. If you would like for me to send the movers to search for them we will happily do so and have communicated that to you. It is mandatory that all movers wear masks inside homes but with the extreme heat I do allow them to breathe if not in your space. They also use hand sanitizer when soap and water is not offered or available. As well as several other precautionary measures. All clients get to pick their moving experience(truck size and number of employees) even after I explain the differences and my opinion. I am sorry that the size of truck you chose was not sufficient for your move. A second trip could have easily been made with zero additional fees. This also has never been brought to my attention. Even if it had, I can not change your decision. As far as things being thrown over the balcony I have a difficult time understanding that. Clients that request that to be done we are unable to accommodate them. In concern of the $50 off coupon I apologize. The movers would have taken it off your total if they received it. I will be more than happy to send you a check for $50 as soon as I receive the coupon. We are sorry that your concerns have not been heard of before this report. You stated that we communicated 3 times. We have tried and continue to try to make you a happy client. We look forward to resolving your needs.
***Belle's Superior Movers
Complaint: ***
I am rejecting this response because:
I felt like I was being ignored because I was. It took me making a complaint to the Revdex.com to get your attention. I did not state that we communicated three times, I said I attempted to communicate with you three times. The only communication I received from you was a reply to only my second email saying “I am waiting to hear back from movers”. Your reply that you attempted in all ways to locate the "four rubber floor protectors” further proves the validity of my complaint. I sent you a photo with the first and second email that clearly show TWO of the end caps were missing. The end caps on my stationary bike are not to make it “stick to the ground” as you put it, and they are not rubber. They are a there to protect the floor and cover the edges of metal, and are not intended to be removed. The bike was folded up and locked in place. It has built-in wheels on the front two so that the bike can easily be moved when it is folded up. Again, there was NO reason that they should have been removed. They are attached when the bike is built and the company said they are not replaceable. You said your movers “had to take them off”, but it was the first item that was moved out of my apartment and it was carried out with the end caps attached. The pieces are not in my home. I have unpacked everything and they are nowhere to be found. Your reply said you had communicated that you would send the movers over to look for them is false. The only reply I ever had from you is “I am waiting to hear back from movers”. I have all texts to back this up. You Never offered any kind of assistance to me. You did nothing to try to help at all. There were no masks worn at any time by your employees, whether I was in the same room or not. I never saw a mask at any time. As far as truck size, you said that you did not require inventory of my items to be able to tell me which truck should be used. You said that you only ask two questions to make it simple. At first you said the large truck, but I ended up selling my sofa, loveseat and recliner before the move and asked if I still needed the large truck and your only reply was “changed to 16’ truck at $139 per hour”. I trusted your opinion. I am not a professional mover. I personally witnessed items being thrown from the balcony. One mover was on the balcony (second floor) and one was below by the truck. I had been in another room and when I came into the living room I saw this happening. You were not there to see, so I don’t know how you would know anything about this. The $50 discount was noted on the invoice. I noticed later that night, that the sum was not correct. You failed to address the broken light, halfway off the wall in my new apartment which has to be replaced and the sick employee that was sent to move me. You were aware of all the concerns as they were outlined in my communication to you. You have not communicated anything to me and you certainly HAVE NOT TRIED ANYTHING to make me a happy client. I want the $50 discount, and $200 to cover the damages done and for the additional time it took to move me because one employee was sick and not able to work to his full ability.
Regards
I do not want to argue with you in any way. Please send me your address and I will send you $200. I'm wishing you a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please have the company send my check to the address where they moved me to. ***
Regards
I have used Belle's Movers a few times before, even recommended them. But this last move was a nightmare. Their movers were so unprofessional and several of our pieces of furniture have damage from shoving them into a truck that was too small. They even dragged our leather sofa on the concrete. Not sure what happened with their company but I cannot recommend or use them ever again.
I am sorry that we failed to meet your expectations. Thank you for leaving your feedback so we can improve.
What a horrible experience. DO NOT HIRE THEM. They said they were going to deliver our belongings right after packing them and then called after we were waiting for an hour at our house late at night to say they decided they weren't coming. This was a complete surprise and shock to us as they had literally all of our belongings. They said they'd bring our belongings first thing the next day and didn't arrive until 9PM. We were about to call the police they were so shady. I have no idea how they have a 5 star review. They were awful!
Thank you for the feedback. We have made new procedures to ensure that this will never happen again. I apologize for your experience and hope that you enjoy your new home.
We contacted Belle's Superior Movers to deliver a heavy office desk for us. They were professional, courteous,prompt and very reasonably priced. We definitely recommend Belle's Superior Movers!
Thank you so much for your strong vote of confidence and the very kind review. We hope to be able to assist you again!
This moving service was absolutely amazing. They were quick and friendly. I would highly recommend using them again.
Thank you, Devin for the kind review! We appreciate you and your kindness:)
The best team ever!! I?d recommend them to anyone they?re through and caring with all your treasures
Thank you Sally for the kind review! It has been a great pleasure helping you with your move from start to finish.
Outstanding crew and the work they did for me. This was the 10th relocation that I have made with professional movers all over the country. I have used nationally known movers and smaller boutique movers. Of all of them Belle?s provided the best experience...no contest. Austin and Brett absolutely rocked it!
Rich, thank you very much for the great review! The entire team at Belle's Superior Movers wish you much happiness in your new home.
Lea Ann and Jose were great. When I had to change the date for my furniture to be brought back from storage due to delays in the renovation, they were kind and accomodating. The pricing and services they offered were well explained. I definitely recommend them to anyone.
Bobbie Sue, it was our pleasure to assist you! Thank you for the review. We appreciate it.
Movers were highly professional and meticulous. They took care of the furniture and took care not to scratch wooden stairs! Amazing folks!
Magda, thank you for trusting us with your move and the awesome review! The entire team here wishes you many happy memories in your new home.
Very good company. Professional, attentive, and very customer focused. Will definitely use this company again.
Cedric, thank you for the nice review! We look forward to exceeding your expectations again next time you move.
The guys were fantastic. They arrived on time. They covered anything breakable or scratchable before loading. They did the whole move in a timely manner were the consummate professionals.
Thank you for leaving such a nice comment. We will always be here if you should need our assistance again.
Thank You For A Job Well Done. Jose And Royal Did A Superb Move For My Bride And I. I Would Recommend Them, As Well As Use Them In The Future !
It was our pleasure! Thank you for the awesome review and all of us wish you marital bliss.
Belle's Superior Movers did a perfect job moving my expensive furniture and appliances down three flights of stairs at my old apartment and into my new home. Not one item was damaged or scratched. This is the best moving experience I have ever had in my life. This is the most awesome moving company in Austin.
Thank you, John! You just put a big smile on my face:) It has been our privilege to move you and we wish you many fun filled days ahead!
I would like to say that my experience with Belle's superior moving compay was in fact superior. I could not believe how fast and professional they packed my stuff and unloaded. Price was very faor and competitive. No hidden fees. Knowledgeable workers. Also, they gave a small gift at the end as token of appreciation for using their company. I find that small token to complete the entire experience.
Thank you Luis for the kind review. It was our pleasure to move you from the first call to the end of your move!
Used Belles Superior movers to move across town in Austin and they did a tremendous job. Showed up on time and ready to go. Explained the entire process to me so I knew what to expect. The friendliness moving company I have come across. Everyone from the coordinator to movers was extremely nice and caring. Only moving company I have come across that has a military discount! Thank you for supporting our service members!
Brenton, it was our pleasure and thank you for the great review. Most importantly thank you for your service! Best wishes:)
Had an amazing experience with this company! Belle’s was very accommodating and communicative through the whole process. Additionally, the movers were very patient and thorough. Despite the length of the move, and in triple-digit heat, Jose and his associate were committed to delivering quality service the whole time.
Kelsey, thank you for the awesome review!
If you should ever need our help again we look forward to working for you!
Jose and Ramon were absolutely amazing! Super friendly, and very hard workers. I will definitely be referring Belle's Movers to friends and clients. Thanks again, guys!
Great service. Would recommend to anyone & I will be a customer again.
Thank you for the kind review! All of us here at Belle's Superior Movers wish you many happy memories in your new home.
Belle’s Superior Movers made the move from our apartment a breeze! We are so thankful for their hard and professional work. We couldn’t be more happy with how our experience from setting up the move with Lea Ann to saying goodbye to Jose was. Hopefully we don’t have to move too soon again, but the next time we do we will be using Belle’s again!!
It was our pleasure to move you into your new home, Krystal. If or when you move again we will be here. Thank you for the positive review!
I used this moving company this weekend. Lee-Ann was great, very friendly and helpful. The movers did a great job and the guys were friendly and on time, actually they were early! I thought it was really sweet that the owner hand wrote me a personal thank you letter. I will definitely use them next time I move.
Katie, thank you for the kind review! All of us wish you much happiness in your new home and we will be here when you need to move again:)