Do Not Shop Here This store has terrible customer service I bought a bed that was damaged After I have made phone calls, sent emails with pictures, and walked in person to get it resolved They have agreed to replace the damaged parts and months later it still has not been ordered I keep getting the run around I feel as if they care about your money more than being honest The last contact my wife and I have had with them they asked what we wanted done weeks after I walked in showed them the pictures again, sent them another email to the same address again with pictures and asked them to replace it They were not sure what we wanted weeks later I have no doubt the run around would continue for another months I am done I will repair it myself Do Not Shop At This Store
This letter is in response to your letter dated August 20,which was received on August 27, regarding the complaint We apologize for the delay in responding to your inquiryPrior to receiving your correspondence, this issue had been satisfactorily resolved with the
complainant.In order to not violate HIPPA, if you desire additional information regarding the details of our resolution, please contact the complainant for further detailsThank you for bringing this matter to our attentionSincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want to know what is the problem with billing and why this happened! I know the matter was cleared up with americollect! I had to make SEVERAL phone calls to get this matter cleared up! I paid the bill it is not my JOB to do this I would like a phone call and compensation for the mistreatment I recieved! Please call me at ###-###-#### to get this resolved fairly!
Regards,
*** ***
Do Not Shop Here. This store has terrible customer service. I bought a bed that was damaged. After I have made phone calls, sent emails with pictures, and walked in person to get it resolved. They have agreed to replace the damaged parts and 6 months later it still has not been ordered. I keep getting the run around. I feel as if they care about your money more than being honest.
The last contact my wife and I have had with them they asked what we wanted done. 2 weeks after I walked in showed them the pictures again, sent them another email to the same address again with pictures and asked them to replace it. They were not sure what we wanted 2 weeks later. I have no doubt the run around would continue for another 6 months. I am done. I will repair it myself.
Do Not Shop Here This store has terrible customer service I bought a bed that was damaged After I have made phone calls, sent emails with pictures, and walked in person to get it resolved They have agreed to replace the damaged parts and months later it still has not been ordered I keep getting the run around I feel as if they care about your money more than being honest The last contact my wife and I have had with them they asked what we wanted done weeks after I walked in showed them the pictures again, sent them another email to the same address again with pictures and asked them to replace it They were not sure what we wanted weeks later I have no doubt the run around would continue for another months I am done I will repair it myself Do Not Shop At This Store
This letter is in response to your letter dated August 20,which was received on August 27, regarding the complaint We apologize for the delay in responding to your inquiryPrior to receiving your correspondence, this issue had been satisfactorily resolved with the
complainant.In order to not violate HIPPA, if you desire additional information regarding the details of our resolution, please contact the complainant for further detailsThank you for bringing this matter to our attentionSincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want to know what is the problem with billing and why this happened! I know the matter was cleared up with americollect! I had to make SEVERAL phone calls to get this matter cleared up! I paid the bill it is not my JOB to do this I would like a phone call and compensation for the mistreatment I recieved! Please call me at ###-###-#### to get this resolved fairly!
Regards,
*** ***
Do Not Shop Here. This store has terrible customer service. I bought a bed that was damaged. After I have made phone calls, sent emails with pictures, and walked in person to get it resolved. They have agreed to replace the damaged parts and 6 months later it still has not been ordered. I keep getting the run around. I feel as if they care about your money more than being honest.
The last contact my wife and I have had with them they asked what we wanted done. 2 weeks after I walked in showed them the pictures again, sent them another email to the same address again with pictures and asked them to replace it. They were not sure what we wanted 2 weeks later. I have no doubt the run around would continue for another 6 months. I am done. I will repair it myself.
Do Not Shop At This Store.