Bellisario Rare Coin Gallery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below I do not accept the response because the response does not get any closer to a resolution, for the following reasons: 1, The response claims that a letter was sent addressing the issue on 6/9/I have never received a letter from this organization, and this would be easily settled by [redacted] providing a receipt from the Post Office showing deliveryThis would remedy the lack of ALL the phone calls that were never connected in-spite of my home phone number having not changed in years and my cell phone number being the same up to when I changed my jobAnyone that has ever worked with or known me will attest I always answer my phone The issue of the credit bureau dispute is an out and out misdirection as I can provide proof that the dispute was NOT over the current issue, but was an issue of having never heard from or known of a bill from a firm called [redacted] , and all that was furnished to them was the same print screen as attached to the response which does not show a agreement to pay anything nor that it is even a valid claimUnfortunately, the credit bureau's requirements for blemishing someones credit is not very highUnfortunately, the quick dispute only allows you to make one dispute and any answer given counts as somethingI am planning on refiling a full dispute as soon as the Revdex.com compliment is fully completed as portions of this dispute may be used in the full filing The response consist of a receipt showing the payment status as "Failed", attached you will find a receipt sent via email from the firms automated system showing just the oppositeOnce again [redacted] failed to attempt to make any contact that there may have been an issueI have contacted my bank to confirm and they identified the posting as possible fraud do to the payment system attempting to collect twice for the same payment amount from an out of state billing The fact that this firm made no attempt to contact and took no action from till 2015, and this was disputed with this firm's "client" and was believed to be settled especially after four years with NO contactThe forth issue I have with the response is the lack of attention to detail referring to me as " [redacted] " there has never been and will never be a "s" at the end of my nameIf this lack of attention was used in any attempt to contact me it was and will be quickly placed in the trash, as all misspellings of my name, (ie"s","r" or ' [redacted] "), are and always will be JUNK MAILIn conclusion, I have requested specific things from this company in attempt to resolve this issue and they have failed to even attempt to provide any of them, the list includes: A signed document showing my intent to pay [redacted] 's "Client" [redacted] Copies of my attempts to contact the firm via their very unhelpful website "contact us" system Written assurance that this issue will be removed from my credit report as soon as it settled with this firmI will not be contacting this firm via any of the phone numbers listed in the firm's response as I do not trust the firm to handle the issue based on previously stated information provided aboveIf the firm would still like payment they will provide a mailing address where a check can be sent directly from my bank for the amount $719.71, "Payment In Full"No service charges will be acceptedAlso, this payment will only be made after written assurance that this issue will be removed from my credit report as soon as payment is issued and settled with [redacted] [redacted] and their request for payment has never been an issue and I have made every attempt to resolve this issue with themI will however be pursuing this issue with [redacted] 's client [redacted] and seeking retribution for this payment and all others including contacting the insurance provider and I waive no right to this in settling with this Firm Regards, [redacted] ***

[redacted] ***October 10,Revdex.com N12th Street Phoenix, Arizona 85014RE: Complaint ID# [redacted] I received your letter along with the HIPAA release for RevSolve, Inc.My response is emphatically NO! I am continually amazed at the scare tactics this company uses.I will not have anything to do with them in the future

We are in receipt of your letter dated June 18, 15, in which Mr [redacted] indicates he is not satisfied with our previous attempts to address his complaint to the Revdex.comWhile [redacted] , Incis fully committed to resolving consumer complaints, we are unable to respond to each of Mr***'s individual demands[redacted] did not mail any letter to Mr [redacted] by certified mail and therefore has no proof from the post office that it mailed a letter to Mr***Nonetheless, our records indicate that we mailed the letter as noted in on our initial response to Mr***'s complaint Similarly, our records indicate we placed phone calls to Mr***'s as previously indicatedWe stand by both of these assertions.Based on the records we have previously provided to Mr***, our client believes Mr [redacted] has an outstanding balance for services provided to himCredit reporting is proper under these circumstancesHowever, as a courtesy to Mr [redacted] and in an effort to bring this matter to an amicable resolution, we will agree to delete [redacted] 's tradeline from Mr***'s credit report upon receipt of payment in full.Payment in full of $may be mailed to: [redacted] Mr [redacted] may contact me directly on my cell phone at ###-###-####, or by email at [redacted] if he has any questions or comments.Sincerely, [redacted] , [redacted] General Council

Thank you for your correspondence Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.Due to the privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) that governs permissible purposes under which our company may release protected health information, we will require a release from the consumer initiating this complaint in order to discuss it with the Revdex.com.Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our officeUpon receipt of the completed form, we will respond accordingly.RevSolve, Incformerly doing business as Collection Service Bureau, IncAll future communications regarding this account will be in RevSolve's name.Thank you for your help in resolving this issue

September 15, Revdex.com, Inc[redacted] ** [redacted] Complaint ID: [redacted] Dear Revdex.com: Thank you for your correspondence Pleaseknow that our company is committed to addressing concerns raised by consumersthrough the Revdex.com and we look forward to having an opportunityto address this matterDue to the privacy requirements of the HealthInsurance Portability and Accountability Act (HIPAA) that governs permissiblepurposes under which our company may release protected health information, wewill require a release from the consumer initiating this complaint in order todiscuss it with the Revdex.comEnclosed with this letter, please find a HIPAAAuthorization for Release of Health Information which needs to be filledout by the consumer and returned to our office Upon receipt of thecompleted form, we will respond accordinglyThank you for your help in resolving this issueSincerely, [redacted] Quality Control and Compliance DirectorRevSolve, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Iam working with *** hospital patient relations supervisor melody and gail Ii will contact by next week, everything will be on hold because Ii have devastating news my sister had a stroke Ii will contact *** billing dept by next week
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ***
** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevSolve, Inc., has responded in writing to Mr*** and has forwarded a copy of the document he requestedOur written response to the Revdex.com complaint is attachedWe believe we have addressed all of Mr***'s concerns, and have provided him with direct contact information for our general
counsel, Pat E***, if he has further questions

No, we cannot respond to this complaint until the HIPAA release is completed and returned for our documentationAs stated in our original response this is a Federal requirement for disclosing protected health information. Regards, Beth L***RevSolve, Inc

RevSolve, Incagrees to comply with the consumer’s desired settlement and will cease and desist further contact with the consumer regarding this issue. Pat E***

Ms*** -We will provide you with the information you requested via regular mail per your requestYou should receive the information by the end of next weekPlease allow an extra day or two because of the upcoming holiday. If you would like to discuss this matter, or have not received the
information you requested, please contact our general counsel, Pat E*** ** *** or on his cell phone at ***

We have received the complaint from Mr*** regarding account *** in the amount of $with our client, *** *** ** ***This account was assigned to our office on 6/7/A notice was sent to Mr*** on 6/9/at the same address listed on his complaint and we
received no returned mailCalls were also placed to Mr. ***, but no contact was made.April 2015, Mr*** disputed this account on his credit bureau and we validated the account by sending an itemized bill on 4/16/2015, which details charges, adjustments and payments made on the accountPlease see attached itemization.Mr*** did attempt to make an online payment on 5/12/as mentioned in his complaint, but the payment failedPlease see attached, Failed TransactionAt no time did a member of our staff refuse to speak with Mr***This account remains outstanding and he is welcome to call our office at ###-###-#### or ###-###-#### any time to make payment arrangements. Thank you for your help in resolving this issue

We are in receipt of your letter dated June 18, 20 15, in which Mr. [redacted] indicates he is not satisfied with our previous attempts to address his complaint to the Revdex.com. While [redacted], Inc. is fully committed to resolving consumer complaints, we are unable to respond to each of Mr. [redacted]'s individual demands.[redacted] did not mail any letter to Mr. [redacted] by certified mail and therefore has no proof from the post office that it mailed a letter to Mr. [redacted]. Nonetheless, our records indicate that we mailed the letter as noted in on our initial response to Mr. [redacted]'s complaint.  Similarly, our records indicate we placed phone calls to Mr. [redacted]'s as previously indicated. We stand by both of these assertions.Based on the records we have previously provided to Mr. [redacted], our client believes Mr. [redacted] has an outstanding balance for services provided to him. Credit reporting is proper under these circumstances. However, as a courtesy to Mr. [redacted] and in an effort to bring this matter to an amicable resolution, we will agree to delete [redacted]'s tradeline from Mr. [redacted]'s credit report upon receipt of payment in full.Payment in full of $719.71 may be mailed to: [redacted]
[redacted]
[redacted]Mr. [redacted] may contact me directly on my cell phone at ###-###-####, or by email at [redacted]  if he has any questions or comments.Sincerely,[redacted], [redacted]General Council

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept the response because the response does not get any closer to a resolution, for the following reasons: 1, The response claims that a letter was sent addressing the issue on 6/9/2011. I have never received a letter from this organization, and this would be easily settled by [redacted] providing a receipt from the Post Office showing delivery. This would remedy the lack of ALL the phone calls that were never connected in-spite of my home phone number having not changed in 10 years and my cell phone number being the same up to 2013 when I changed my job. Anyone that has ever worked with or known me will attest I always answer my phone. 2.  The issue of the credit bureau dispute is an out and out misdirection as I can provide proof that the dispute was NOT over the current issue, but was an issue of having never heard from or known of a bill from a firm called [redacted], and all that was furnished to them was the same print screen as attached to the response which does not show a agreement to pay anything nor that it is even a valid claim. Unfortunately, the credit bureau's requirements for blemishing someones credit is not very high. Unfortunately, the quick dispute only allows you to make one dispute and any answer given counts as something. I am planning on refiling a full dispute as soon as the Revdex.com compliment is fully completed as portions of this dispute may be used in the full filing.  3.  The response consist of a receipt showing the payment status as "Failed", attached you will find a receipt sent via email from the firms automated system showing just the opposite. Once again [redacted] failed to attempt to make any contact that there may have been an issue. I have contacted my bank to confirm and they identified the posting as possible fraud do to the payment system attempting to collect twice for the same payment amount from an out of state billing. 4.  The fact that this firm made no attempt to contact and took no action from 2011 till 2015, and this was disputed with this firm's "client" and was believed to be settled especially after four years with NO contact. 5. The forth issue I have with the response is the lack of attention to detail referring to me as "[redacted]" there has never been and will never be a "s" at the end of my name. If this lack of attention was used in any attempt to contact me it was and will be quickly placed in the trash, as all misspellings of my name, (ie. "s","r" or '[redacted]"), are and always will be JUNK MAIL. In conclusion, I have requested specific things from this company in attempt to resolve this issue and they have failed to even attempt to provide any of them, the list includes: 1.  A signed document showing my intent to pay [redacted]'s "Client" [redacted].  2.  Copies of my attempts to contact the firm via their very unhelpful website "contact us" system.3.  Written assurance that this issue will be removed from my credit report as soon as it settled with this firm. I will not be contacting this firm via any of the phone numbers listed in the firm's response as I do not trust the firm to handle the issue based on previously stated information provided above. If the firm would still like payment they will provide a mailing address where a check can be sent directly from my bank for the amount $719.71, "Payment In Full". No service charges will be accepted. Also, this payment will only be made after written assurance that this issue will be removed from my credit report as soon as payment is issued and settled with [redacted]. [redacted] and their request for payment has never been an issue and I have made every attempt to resolve this issue with them. I will however be pursuing this issue with [redacted]'s client [redacted] and seeking retribution for this payment and all others including contacting the insurance provider and I waive no right to this in settling with this Firm. 
Regards,
[redacted]

Thank you for your correspondence.  Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.Due to the privacy requirements  of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible  purposes under which our company may release protected health information,  we will require a release from the consumer  initiating this complaint in order to discuss it with the Revdex.com.Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.RevSolve, Inc. formerly doing business as Collection Service Bureau, Inc. All future communications  regarding  this account will be in RevSolve's name.Thank you for your help in resolving this issue.

[redacted]October 10,2015 Revdex.com 4428  N. 12th  Street Phoenix, Arizona   85014RE:  Complaint ID#  [redacted]I received your letter along with the HIPAA release for RevSolve, Inc.My response is emphatically NO!  I am continually amazed at the scare tactics this company uses.I will not have anything to do with them in the future.

September 15, 2015 Revdex.com, Inc.[redacted]
**  [redacted]  Complaint ID: [redacted]  Dear Revdex.com: Thank you for your correspondence.  Pleaseknow that our company is committed to addressing concerns raised...

by consumersthrough the Revdex.com and we look forward to having an opportunityto address this matter. Due to the privacy requirements of the HealthInsurance Portability and Accountability Act (HIPAA) that governs permissiblepurposes under which our company may release protected health information, wewill require a release from the consumer initiating this complaint in order todiscuss it with the Revdex.com. Enclosed with this letter, please find a HIPAAAuthorization for Release of Health Information which needs to be filledout by the consumer and returned to our office.  Upon receipt of thecompleted form, we will respond accordingly. Thank you for your help in resolving this issue. Sincerely,  [redacted]Quality Control and Compliance DirectorRevSolve, Inc.

I do not agree with the request for release of information. How can I grant permission to release information in which I never authorized Resolve to possess. I have never done business with Resolve and never authorized Resolve to possess any of my personal health information. In attempts to follow...

[redacted] guidelines they have shown their direct violation of [redacted]. I would like company to demonstrate if they lawfully obtained my personal health information. Furthermore, Resolve is continually to attempt to collect a debt that does not exist. Please address the continual attempts to collect and report this damaging information.