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Bellmead Pools & Supply, L.L.C.

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Bellmead Pools & Supply, L.L.C. Reviews (1)

Complaint: [redacted]
I am rejecting this response because: First of all, Bellmead Pools states we entered on several occasions and that many conversation went on about our situation. My wife and I came to the Bellmead store once and that is the day we purchased the pool. We showed them pics of our back yard and the said it would be ok because they use a "Sledge" . So we paid for the total amount of the pool and accessories that same day. They must be getting us confused with someone else. You notice that they only give one date of conversations and thats the day we came in an and bought the pool.In their response and that is the day they sold us the pool. They have not as of todays date talked to us again since we tried calling and leaving numerous messages for them to call us back. The owners NEVER not once called us back! When we bought the pool, the owner gave us a phone number to the installer. We met with the installer. We showed him what t we wanted and where we wanted the pool. No problem with installer. He said he can grade the water up above the pool to divert towards ditch and the pasture. He also said they use a "Sledge" that will prevent cave-ins. I showed the installer where I was going to build retaining wall out of bridge ties and showed him where I was going to cut the trenches. The installer saw no issues . The retaining wall and trenches were built one week later after pool was installed. I also installed a french drain around the upper half of the pool. I told installer where it was going. I also explained it to owners when we bought it. They all agreed everything would be fine. Owner never followed up by coming out to look at the pool nor a phone call!The retaining wall that owner is referring to is not the retains wall, it is decor. If they would come out they could see where the wall trenches and french drain is located.Belted Pool s should make it right and pay to fix it like they implied the integrity of the pool and their service. We took them on their word about the "Sludge they use to prevent cave in. The so called slug" consisted of throwing dry cement from bags around half the pool and spraying it down with a water hose. The so called "sludge " was what caused the damage to the side if the pool. The sharp heavy pieces of cement "sludge" caved into the pool causing all damage. BELTED POOLS needs to make this right at THEIR cost! Thank you. I still haven't heard from owners. 
Regards,
[redacted]

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Address: 780 7 St SW, Brooklyn, New York, United States, 11210

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