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Bello Opticians

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Bello Opticians Reviews (1)

Was quoted a price for frames, lenses, and transitional lens properties. Paid in full for product. Product did not match what was sold to me.There is a reason [redacted] Opticians has poor reviews on Google, City Search, and Yelp plus many others review sites. They do not have a customer concept. Absolute worst experience I have ever had. Went for eye exam - nice guy, seems caring, but was an hour late getting in that day.... hmmmm. said he had not slept well.Went to shop for glasses, have a great eye plan from work. I am called "hon" from the [redacted], who looks and acts stoned - they are all talking back and forth about the Madonna concert and how much it cost them to go.... excuse me, I'm right here.... stop talking to each other and show me glasses.The kid working with me is critical of every choice I make.... finally, he advised me to come back when they have new choices from a show they went to. When I return I am assisted by the [redacted] - again- the shop is like a circus... no real connection with me. He starts going through the store and gathering random glasses. Critical of my choice... I'm too old for some glasses apparently.He goes over my package for the Lafont Glasses I chose - lenses, frames - tries to upsale me to way more than I need for no real reason. Add-ons, I select transitional lenses.Time to pick up glasses - I say to young kid, is the optomitrist available... "No he's with a patient", Why?" I reply "I just wanted to thank him for the thorough exam and follow up with the headache question he had." He then tells me to go on in his office - the guy has no patient, he is just sitting there... lied to, really?When I realize my lenses are NOT transitional - I call, the [redacted] says "Oh that's okay, we never charged you for them, If you want that, just come in and pay and we'll add them." The total price for my glasses was over 1000.00 - I paid 400.00 out of pocket expecting all the features we spoke about. Now it will cost MORE to have the glasses he told me I would get? He keeps citing that it is human error... I bet if I had dropped and stepped on a pair of frames in that store I would not be able to excuse myself with "human error" as my excuse - I would have been charged for them. He is so condescending and belittling on the phone I am now fuming mad. If he told me for this amount you will get these frames, these lenses, and tansitional lenses, that is what I should be wearing. If he made an error in getting it all down, it's would be up to the shop to absorb that cost.This ended up feeling like a SCAM place. The [redacted] asked me if I could see with my new glasses, and If I liked the frames, I said yes. So I guess that he is happy with a customer that is only 50 percent happy, I was not happy with the missing transitional lenses or service. I have already gotten loads of compliments on the glasses, but each time I tell my [redacted] NIGHTMARE STORY where I work only 2 miles from their front door, and am face to face with over 100 people daily... and I will the entire time I wear them and beyond. HON.Desired SettlementI would like to have the glasses created to me that I understood I was getting for the price I paid. I should not have to wait long for the outcome.Business Response My name is [redacted] and I personally took care of Mrs. [redacted]. It is my personal policy to make sure that each customer is provided with the right choice of frame that will compliment the shape of thier face and appearance.In my opinion based upon Mrs. [redacted]'s appearance, I thought she could do much better in her choice of glasses. I could have just sold her what she wanted and made it easier for me, but I didn't. I made sure that she received the right fram to compliment her.Mrs. [redacted] made the decision to purchase the LaFont frame and I wrote up the order. The frame cost was $500.00, with her insurance she would pay $280.00, the cost of lenses were $260.00 for the Zeiss Progressive GT-2 which is plastic and would cost her $100.00. Her total out-of-pocket was $380.00. In addition, she paid a $20.00 co-pay for the exam to the Dr. The order was placed and she came in to pick up the glasses, we fitted them to her.Mrs. [redacted] states the cost was over $1000.00, however, it was $760.00 before insurance. I have all of this information documented in her file.When Mrs. [redacted] called she complained that she had ordered transition lenses. I told her that we could add transitions for an additional copay. I asked her if she was happy with the glasses because if she was not, we could change the frame at the same time we add the transition lenses. I explained the insurance fee schedule determines what we charge the patient.Mrs. [redacted] then stated that she wanted a refund, I said that would not be a problem, I would refund her in full. I never heard back from her, I never charged her insurance thinking I would be refunding her. Again, she has not come in. The next I hear is this nasty letter she wrote to the Revdex.com. In her letter she states she gets loads of compliments on her eyeglasses, but she wants me to eat the cost of the transition lenses.In order to resolve this, we can happily add the transition lenses for the additional copay or we can refund her in full. In her review she states that we should absorb the cost of the transitions, I cannot do that.Also: re: the Madonna tickets I have no idea why she would bring that up, it was a Lady Gaga concert that a customer went to and the customer was telling us that the tickets were expensive,but the show was great. (this has nothing to do with this issue)I haveMrs. [redacted]'s benefit sheet with coverage and co-pays available for reivew if needed.

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Description: Opticians, Sunglasses, Optical Goods - Retail

Address: 348 Shrewsbury St, Worcester, Massachusetts, United States, 01604-4616

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