Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I have reviewed information within this email and upon doing so, I reviewed some false information. I will not have a problem at all settling in court, if needed.
Regards,
[redacted]
[redacted]'s Collision in Lanett, Alabama proved to be an uncommunicative and slow place of business.
On March 27, 2015 I was involved in an accident on I-85 near Atlanta. We were rear ended and pushed into the vehicle in front of us, so we had damage to the front and rear of our vehicle. We had the wrecker tow us to [redacted]'s Collision in Lanett, Alabama that night. [redacted] was still at work, so we talked to him briefly and explained our situation. He said they would get "right on it." A few days later, we had not heard anything from [redacted]'s, so we called to ask the status. When you call, a young girl answers the phone and she never has any answers to your questions. She always says that [redacted] or [redacted] will call you back. They never call you back. Without fail, we always had to drive to their place of business and make our inquiries in person. On our first such trip down there we learned that they had submitted an estimate to the insurance company without even discussing it with us. At our request, we were given a copy and saw the repairs were around $5000. I was amazed to discover that they had only estimated repairs to the rear of the car! They had totally left out the damage to the front. They said that was no problem, that insurance companies were used to getting supplements to estimates. Several days went by and we again called to ask the status. Again, no return call so we drove there and asked for a copy of the new estimate. Now the repairs were above $10,000. Then the wait was on for the adjuster. Days went by and with each call there were no return calls. We showed up there and were told that they were waiting on the adjuster. Work on our vehicle could not begin until the adjuster approved the estimate. We called Liberty Mutual Insurance and asked why no adjuster. The next day, the adjuster appeared at [redacted]'s. Days rocked on and we would call on Wednesday and be told our car would be ready on Friday. We would drive there on Friday and it would not be ready. They would say it would be ready the following Wednesday. It was so difficult to get any return calls, so we would go by every Wednesday and Friday to inquire about the progress. They would give as little information as they could about why things were held up. They had every opportunity to keep us informed about any issues as we were only a phone call away, and there in person twice a week. Finally, Liberty Mutual Insurance company called me to ask about the progress. They stated that they could not get a return call from [redacted]'s and that they were going to pull my rental car unless [redacted]'s could give them a legitimate reason for the very long time for the repairs. I drove down to [redacted]'s to inform them of this and request that they call Liberty Mutual. They said they would call. However, the next day Liberty Mutual called me again and said I had to turn in the rental by the next day. They left a message with the young girl at [redacted]'s to this effect and told [redacted]'s that they needed to begin picking up the tab for my rental. Surprisingly, [redacted]'s agreed. Then within TWO DAYS we were informed that our vehicle was ready. This was on May 27, TWO MONTHS to the day from the date it was delivered there! Unfortunately, there were a few items not done to my husband's satisfaction, so that took another day. We then drove our vehicle home and I noticed that it did not sound right. They had replaced the entire exhaust system and the replacement one was much louder than the original one. Suddenly, my GMC Acadia sounded like a teenager's pick-up truck. Since I know nothing about exhaust systems, I hoped it would quieten down, so I drove it about a week. It was still loud, so I took it back to [redacted]'s and asked if they could adjust it. After keeping it for THREE MORE DAYS, I went to pick it up. It was still loud and that was when they informed me that the insurance company had charged a betterment against the muffler because it was 4 years old. In other words, they sent over $400 LESS than it would take to purchase a factory replacement exhaust! [redacted]'s chose to keep us in ignorance of this information for over two months! I have been back to the insurance company, to the State Insurance Commissioner, and to the State Attorney General and am stuck with an inferior, loud exhaust system. My advice, NEVER do business with [redacted]'s Collision in Lanett, Alabama.
Ms.
[redacted] brought her vehicle in to Bell's Collision on 9/21/15 for
collision...
repair.
At
that time, she stated to our office manager that she had been in
possession of her rental vehicle for a week and a half before she
dropped her car off for repairs.
Bell's
Collision immediately notified her insurance company that the vehicle
had been dropped off for repiars.
The
insurance company came to the shop on 9/22/15 and inspected the
vehicle and provided Bell's with an estimate to repair.
We
began repairs immediately, and during the repair process discovered
additional damages, known as “supplemental damages”, and notified
the insurance company.
The
insurance company approved supplemental damage repairs and agreed to
cover the cost.
Insurance
companies agree to provide rental vehicles during repiars for a
specified number of days, based on reasonable repair times.
Every
day the customer is in possession of the rental vehicle is a day that
the repiair process should be taking place on the damaged vehicle.
In
this case, alloted time was wasted because the customer failed to
bring her damaged vehicle in for repairs immediately upon securing a
rental vehicle.
When
repairs were completed on 10/08/15, Ms. [redacted] was notified and she
came to pick up her vehicle.
When
presented the final bill, Ms. [redacted] did not have funds to cover the
cost of the entire repiar, including supplemental damages so we
offered to contact the insurance company and arrange to have payment
for the supplemen sent directly to the shop so she could get her
vehicle that day.
We
regret that she had to wait during this process of contacting the
insurance company for verification of payment, but were happy that we
could assist her in being able to pick up her car that day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I have reviewed information within this email and upon doing so, I reviewed some false information. I will not have a problem at all settling in court, if needed.
Regards,
[redacted]
[redacted]'s Collision in Lanett, Alabama proved to be an uncommunicative and slow place of business.
On March 27, 2015 I was involved in an accident on I-85 near Atlanta. We were rear ended and pushed into the vehicle in front of us, so we had damage to the front and rear of our vehicle. We had the wrecker tow us to [redacted]'s Collision in Lanett, Alabama that night. [redacted] was still at work, so we talked to him briefly and explained our situation. He said they would get "right on it." A few days later, we had not heard anything from [redacted]'s, so we called to ask the status. When you call, a young girl answers the phone and she never has any answers to your questions. She always says that [redacted] or [redacted] will call you back. They never call you back. Without fail, we always had to drive to their place of business and make our inquiries in person. On our first such trip down there we learned that they had submitted an estimate to the insurance company without even discussing it with us. At our request, we were given a copy and saw the repairs were around $5000. I was amazed to discover that they had only estimated repairs to the rear of the car! They had totally left out the damage to the front. They said that was no problem, that insurance companies were used to getting supplements to estimates. Several days went by and we again called to ask the status. Again, no return call so we drove there and asked for a copy of the new estimate. Now the repairs were above $10,000. Then the wait was on for the adjuster. Days went by and with each call there were no return calls. We showed up there and were told that they were waiting on the adjuster. Work on our vehicle could not begin until the adjuster approved the estimate. We called Liberty Mutual Insurance and asked why no adjuster. The next day, the adjuster appeared at [redacted]'s. Days rocked on and we would call on Wednesday and be told our car would be ready on Friday. We would drive there on Friday and it would not be ready. They would say it would be ready the following Wednesday. It was so difficult to get any return calls, so we would go by every Wednesday and Friday to inquire about the progress. They would give as little information as they could about why things were held up. They had every opportunity to keep us informed about any issues as we were only a phone call away, and there in person twice a week. Finally, Liberty Mutual Insurance company called me to ask about the progress. They stated that they could not get a return call from [redacted]'s and that they were going to pull my rental car unless [redacted]'s could give them a legitimate reason for the very long time for the repairs. I drove down to [redacted]'s to inform them of this and request that they call Liberty Mutual. They said they would call. However, the next day Liberty Mutual called me again and said I had to turn in the rental by the next day. They left a message with the young girl at [redacted]'s to this effect and told [redacted]'s that they needed to begin picking up the tab for my rental. Surprisingly, [redacted]'s agreed. Then within TWO DAYS we were informed that our vehicle was ready. This was on May 27, TWO MONTHS to the day from the date it was delivered there! Unfortunately, there were a few items not done to my husband's satisfaction, so that took another day. We then drove our vehicle home and I noticed that it did not sound right. They had replaced the entire exhaust system and the replacement one was much louder than the original one. Suddenly, my GMC Acadia sounded like a teenager's pick-up truck. Since I know nothing about exhaust systems, I hoped it would quieten down, so I drove it about a week. It was still loud, so I took it back to [redacted]'s and asked if they could adjust it. After keeping it for THREE MORE DAYS, I went to pick it up. It was still loud and that was when they informed me that the insurance company had charged a betterment against the muffler because it was 4 years old. In other words, they sent over $400 LESS than it would take to purchase a factory replacement exhaust! [redacted]'s chose to keep us in ignorance of this information for over two months! I have been back to the insurance company, to the State Insurance Commissioner, and to the State Attorney General and am stuck with an inferior, loud exhaust system. My advice, NEVER do business with [redacted]'s Collision in Lanett, Alabama.
Ms.
[redacted] brought her vehicle in to Bell's Collision on 9/21/15 for
collision...
repair.
At
that time, she stated to our office manager that she had been in
possession of her rental vehicle for a week and a half before she
dropped her car off for repairs.
Bell's
Collision immediately notified her insurance company that the vehicle
had been dropped off for repiars.
The
insurance company came to the shop on 9/22/15 and inspected the
vehicle and provided Bell's with an estimate to repair.
We
began repairs immediately, and during the repair process discovered
additional damages, known as “supplemental damages”, and notified
the insurance company.
The
insurance company approved supplemental damage repairs and agreed to
cover the cost.
Insurance
companies agree to provide rental vehicles during repiars for a
specified number of days, based on reasonable repair times.
Every
day the customer is in possession of the rental vehicle is a day that
the repiair process should be taking place on the damaged vehicle.
In
this case, alloted time was wasted because the customer failed to
bring her damaged vehicle in for repairs immediately upon securing a
rental vehicle.
When
repairs were completed on 10/08/15, Ms. [redacted] was notified and she
came to pick up her vehicle.
When
presented the final bill, Ms. [redacted] did not have funds to cover the
cost of the entire repiar, including supplemental damages so we
offered to contact the insurance company and arrange to have payment
for the supplemen sent directly to the shop so she could get her
vehicle that day.
We
regret that she had to wait during this process of contacting the
insurance company for verification of payment, but were happy that we
could assist her in being able to pick up her car that day.