After carefully considering whether not to write a review, I've decided to go ahead and share my experience about having my engagement ring re-sized
When I went to pick up the ring after two days, it had been accidentally sized down to a instead of sized up to a It was shockingly small, but I understand that mistakes happen, and left without my ring so it could be readjustedI was told it would be done in two daysSince the mistake was quite drastic, I figured the problem would be rectified as quickly as possible
After two days, I called and it was not finishedI called each subsequent day and was promised the ring would be ready the following day (each time)On the fourth day, the jeweler was ill which I understoodOn the fifth day, I was assured the ring was finished and on the courier from *** on the way to the *** storeThe man I spoke with said he would even go pick it up himself to ensure I had itHe told I could pick it up in two hours and he would call when it arrivedI never received that call
The next day I called, and found out that my ring was never done and was never on that courierI called the next day and it still was not completedFinally, the following day, I was called at pm to say the ring was finished
When I went to pick it up, and asked why I was being charged the full price, the man at the store said that they would not do the work for freeAfter explaining the situation, he only offered excuses, could not explain why I was lied to, and offered no apologies
What I am most upset about is that they were dishonest and flippant about one of my most important possessionsI was never offered an apology when I picked up the ring, and the sales associate could not piece together the facts of what actually happenedThen when I questioned the final charge, I was made to feel as if the experience was flawless and I should be happy to pay for such an unfortunate experience
After carefully considering whether not to write a review, I've decided to go ahead and share my experience about having my engagement ring re-sized
When I went to pick up the ring after two days, it had been accidentally sized down to a instead of sized up to a It was shockingly small, but I understand that mistakes happen, and left without my ring so it could be readjustedI was told it would be done in two daysSince the mistake was quite drastic, I figured the problem would be rectified as quickly as possible
After two days, I called and it was not finishedI called each subsequent day and was promised the ring would be ready the following day (each time)On the fourth day, the jeweler was ill which I understoodOn the fifth day, I was assured the ring was finished and on the courier from *** on the way to the *** storeThe man I spoke with said he would even go pick it up himself to ensure I had itHe told I could pick it up in two hours and he would call when it arrivedI never received that call
The next day I called, and found out that my ring was never done and was never on that courierI called the next day and it still was not completedFinally, the following day, I was called at pm to say the ring was finished
When I went to pick it up, and asked why I was being charged the full price, the man at the store said that they would not do the work for freeAfter explaining the situation, he only offered excuses, could not explain why I was lied to, and offered no apologies
What I am most upset about is that they were dishonest and flippant about one of my most important possessionsI was never offered an apology when I picked up the ring, and the sales associate could not piece together the facts of what actually happenedThen when I questioned the final charge, I was made to feel as if the experience was flawless and I should be happy to pay for such an unfortunate experience