Hello,OneSimCard Customer Support made good faith efforts to address this issue directly with the customer on multiple occasions Customer's inquiries, as well as call detail records, indicate that the customer was unable to use the service due to being outside of the coverage area By his own words, the customer attempted to use OneSimCard cellular service in the 'open sea'OneSimCard provides service in over countries while connected to a land-based network Additionally, the customer used a device originally assigned to Sprint network in the USSprint is known to lock their phones, thereby preventing its use with any other SIM card, including OneSimcard SIM.Our further attempts to assist the customer directly were unsuccessful due to the customer's unwillingness to provide any further information for troubleshooting purposes Customer activated the SIM card along with prepaid Data packages Data package activation are accompanied by a warning message stating that these are non-refundable transactions Also, since the SIM card has been activated, we are unable to issue a refund, as stated in our Terms of Use:http://www.onesimcard.com/terms-of-use/Thank you,OneSimCard.com
Customer contacted Customer Support on multiple occassions regarding the same issue LD Post Support replied each time with the reason for the unconnected calls - the customer is dialing in the wrong format We have provided the correct format to the customer over the phone None of the unconnected calls were charged
Hello, The customer had the inactive SIM cards in their possession for a period that exceeds ours or any similar prepaid expiration timeline by a number of years, not days or monthsOneSimCard is unable to maintain and keep SIM cards in an inactive state for this period of time The Terms are stated in all agreements and on our websiteThank you,OneSimCard
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This response does not address the customer service I received when trying to work with OneSimCard Further, had I returned the product, I would have been out almost 50% of the price I paid The manager specifically hung up on me when I tried asking for help regarding two questions and I do not feel as they are competent in handling questions or customers Nothing has been resolved and I was issued the refund with the preface that I would lose money due to a "restocking fee"] Regards, [redacted]
Hello, We take exception with the assertion that the rates were higher than advertised Our rates are always as posted on the website We would welcome specific and clear examples of any discrepancyMoreover, assigned numbers are explained in multiple places on the website The primary number is from [redacted] as stated Additionally we offer a US number as wellThank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your quick response.Since you record all calls - please provide examples of said inappropriate language as I feel that the policy you've created has allowed your employees to terminate a call even if a certain tone of voice is usedAlso, please provide proof that the calls and text messages were received by the phones they were sent toI'm not disputing they were sent, but that they weren't receivedOne of them was sent to my phone and I didn't receive itI have reached out to your company via [redacted] , [redacted] and [redacted] and have not received responsesI've noticed that any negative comments have been grayed out or hidden unless looking closely.It's frustrating that it's more important to stick your inaccurate data than to provide a refundThe $is worth more to me than your company, yet you would rather leave with less money and an extremely negative impression of your business Regards, [redacted]
This is not at all correct, as per the attached agreement, we are a distributor not an enduser. The clause mistaken referred to is for end users of the simcards once activated not for distributors under agreement. No where does it state the simcards must be sold by a certain date, nor does it state anywhere that simcards can be deactviated without notice. What is more of the issue and the company continues to ignore our repeated questions, is that there was absolutely no communication what so ever that the simcards would be deactivated/cancelled prior to the action being taken and being so done on a very arbitrary date not in line with any policies or terms. Over the past 2 weeks our attempts to have an amicable solution have also been totally ignored, forcing us to use other means to have some form of dialogue.RevDex.com: I have reviewed the response submitted by the business Regards, [redacted] ***
Hello,Based on facts and details of the customer's account, we are unable to provide a refund based on OneSimCard's Terms of Use (agreed to by the customer at the time of original product purchase):http://www.onesimcard.com/terms-of-use/We have exhausted all reasonable options to assist the customer OneSimCard can provide all records of service tickets upon request.Thank you,OneSimCard.com
Hello,We have attempted to communicate our Expiration Policy with the customer on numerous occasions over email Just like with any other similar prepaid services, the product does indeed has an expiration timeline Our year inactivity/expiration policy is well above the industry standard and is clearly stated on our website under the Terms of Use:http://www.onesimcard.com/terms-of-use/In this particular case, the customer well exceeded the Policy and regrettably the SIM cards cannot be re-instated.Thank you,OneSimCardBelmont Telecom Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI I tried using the card while not at sea meaning on land and the settings didn't work and it is too complicated to use it simply didn't work I reject their comment and expect a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It does not matter if all options were exhausted, I can not get my purchased product to work in my device correctlyI will not drop this issue until the company makes it right As soon as the refund goes through, I will be happy to conclude all of this.Regards, [redacted] ***
Hello,Our [redacted] program is completely separate from OneSimCard We are simply an affiliate All requirements and program offers are clearly stated on our website: [redacted] All questions and concerns about how the points/miles are applied have to be directed to [redacted] .Thank you,OneSimCard
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did not request to close account and they can't do that without my permission, I asked to fix connection issues and to credit money they charged for non-connected callsBy the way - the credited extra charged funds for undone calls to my account multiple times in the past but today they decided to forget about thatThey continue to tell a lie that connection recovered (is still not), about credited funds (no money returned to the account), regarding my request to close account, for not charged money, for a fixed connectionIt's absolutely inappropriate for the business to treat customers this way and to weist a time of Revdex.com representative.Please refer to my request in my complaint and ask the LD Post to take care of the issues with connection and extra charged money if possibleRegards, [redacted]
Hello,OneSimCard Customer Support made good faith efforts to address this issue directly with the customer on multiple occasions Customer's inquiries, as well as call detail records, indicate that the customer was unable to use the service due to being outside of the coverage area By his own words, the customer attempted to use OneSimCard cellular service in the 'open sea'OneSimCard provides service in over countries while connected to a land-based network Additionally, the customer used a device originally assigned to Sprint network in the USSprint is known to lock their phones, thereby preventing its use with any other SIM card, including OneSimcard SIM.Our further attempts to assist the customer directly were unsuccessful due to the customer's unwillingness to provide any further information for troubleshooting purposes Customer activated the SIM card along with prepaid Data packages Data package activation are accompanied by a warning message stating that these are non-refundable transactions Also, since the SIM card has been activated, we are unable to issue a refund, as stated in our Terms of Use:http://www.onesimcard.com/terms-of-use/Thank you,OneSimCard.com
Customer contacted Customer Support on multiple occassions regarding the same issue LD Post Support replied each time with the reason for the unconnected calls - the customer is dialing in the wrong format We have provided the correct format to the customer over the phone None of the unconnected calls were charged
Hello, The customer had the inactive SIM cards in their possession for a period that exceeds ours or any similar prepaid expiration timeline by a number of years, not days or monthsOneSimCard is unable to maintain and keep SIM cards in an inactive state for this period of time The Terms are stated in all agreements and on our websiteThank you,OneSimCard
We have already addressed this issue and consider the matter to be closedThe account has been fully refunded and closedThank you,LD Post
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This response does not address the customer service I received when trying to work with OneSimCard Further, had I returned the product, I would have been out almost 50% of the price I paid The manager specifically hung up on me when I tried asking for help regarding two questions and I do not feel as they are competent in handling questions or customers Nothing has been resolved and I was issued the refund with the preface that I would lose money due to a "restocking fee"] Regards, [redacted]
Hello, We take exception with the assertion that the rates were higher than advertised Our rates are always as posted on the website We would welcome specific and clear examples of any discrepancyMoreover, assigned numbers are explained in multiple places on the website The primary number is from [redacted] as stated Additionally we offer a US number as wellThank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thank you for your quick response.Since you record all calls - please provide examples of said inappropriate language as I feel that the policy you've created has allowed your employees to terminate a call even if a certain tone of voice is usedAlso, please provide proof that the calls and text messages were received by the phones they were sent toI'm not disputing they were sent, but that they weren't receivedOne of them was sent to my phone and I didn't receive itI have reached out to your company via [redacted] , [redacted] and [redacted] and have not received responsesI've noticed that any negative comments have been grayed out or hidden unless looking closely.It's frustrating that it's more important to stick your inaccurate data than to provide a refundThe $is worth more to me than your company, yet you would rather leave with less money and an extremely negative impression of your business Regards, [redacted]
This is not at all correct, as per the attached agreement, we are a distributor not an enduser. The clause mistaken referred to is for end users of the simcards once activated not for distributors under agreement. No where does it state the simcards must be sold by a certain date, nor does it state anywhere that simcards can be deactviated without notice. What is more of the issue and the company continues to ignore our repeated questions, is that there was absolutely no communication what so ever that the simcards would be deactivated/cancelled prior to the action being taken and being so done on a very arbitrary date not in line with any policies or terms. Over the past 2 weeks our attempts to have an amicable solution have also been totally ignored, forcing us to use other means to have some form of dialogue.RevDex.com: I have reviewed the response submitted by the business Regards, [redacted] ***
Hello,Based on facts and details of the customer's account, we are unable to provide a refund based on OneSimCard's Terms of Use (agreed to by the customer at the time of original product purchase):http://www.onesimcard.com/terms-of-use/We have exhausted all reasonable options to assist the customer OneSimCard can provide all records of service tickets upon request.Thank you,OneSimCard.com
Hello,We have attempted to communicate our Expiration Policy with the customer on numerous occasions over email Just like with any other similar prepaid services, the product does indeed has an expiration timeline Our year inactivity/expiration policy is well above the industry standard and is clearly stated on our website under the Terms of Use:http://www.onesimcard.com/terms-of-use/In this particular case, the customer well exceeded the Policy and regrettably the SIM cards cannot be re-instated.Thank you,OneSimCardBelmont Telecom Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI I tried using the card while not at sea meaning on land and the settings didn't work and it is too complicated to use it simply didn't work I reject their comment and expect a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It does not matter if all options were exhausted, I can not get my purchased product to work in my device correctlyI will not drop this issue until the company makes it right As soon as the refund goes through, I will be happy to conclude all of this.Regards, [redacted] ***
Hello,Our [redacted] program is completely separate from OneSimCard We are simply an affiliate All requirements and program offers are clearly stated on our website: [redacted] All questions and concerns about how the points/miles are applied have to be directed to [redacted] .Thank you,OneSimCard
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did not request to close account and they can't do that without my permission, I asked to fix connection issues and to credit money they charged for non-connected callsBy the way - the credited extra charged funds for undone calls to my account multiple times in the past but today they decided to forget about thatThey continue to tell a lie that connection recovered (is still not), about credited funds (no money returned to the account), regarding my request to close account, for not charged money, for a fixed connectionIt's absolutely inappropriate for the business to treat customers this way and to weist a time of Revdex.com representative.Please refer to my request in my complaint and ask the LD Post to take care of the issues with connection and extra charged money if possibleRegards, [redacted]