*** *** came into Hyman Brothers *** on June 10th,
for an appraisal on his vehicle*** *** elected not to sell us his
vehicle on that dateDuring this visit no mention of a *** appraisal was
made or presentedHe was provided a written appraisal
with an expiration of
days clearly shownHe returned ten days later on June 20th,
with a bill of sale from *** where he had sold his vehicleOur policy is
that we will beat any current *** appraisalIn order to achieve this, we
need the current *** appraisal and vehicle present*** *** did not
give us the opportunity to purchase and “beat” his *** appraisal
We are sorry to hear that [redacted] did not feel we provided the service she deserved. We under stand her issue with her car has been frustrating. Upon review of her records she had the automobile serviced by two other well known companies in an effort to resolve her brake issue to no avail when...
she brought it to us. We are regretful that she did not proceed with our recommendations to repair the car by only replacing one of the two items needed to resolve her concern. We are also regretful that our follow up was an issue at any time during her repair visit. We would like to be able to provide the service she needs and understand that we can always do a better job with good feedback from our guest. We would like to offer [redacted] our employee discount on her next service if she so wishes. Please contact [redacted] at [redacted] Or [redacted] at [redacted] to set up an appointment
*** *** came into Hyman Brothers *** on June 10th,
for an appraisal on his vehicle*** *** elected not to sell us his
vehicle on that dateDuring this visit no mention of a *** appraisal was
made or presentedHe was provided a written appraisal
with an expiration of
days clearly shownHe returned ten days later on June 20th,
with a bill of sale from *** where he had sold his vehicleOur policy is
that we will beat any current *** appraisalIn order to achieve this, we
need the current *** appraisal and vehicle present*** *** did not
give us the opportunity to purchase and “beat” his *** appraisal
We are sorry to hear that [redacted] did not feel we provided the service she deserved. We under stand her issue with her car has been frustrating. Upon review of her records she had the automobile serviced by two other well known companies in an effort to resolve her brake issue to no avail when...
she brought it to us. We are regretful that she did not proceed with our recommendations to repair the car by only replacing one of the two items needed to resolve her concern. We are also regretful that our follow up was an issue at any time during her repair visit. We would like to be able to provide the service she needs and understand that we can always do a better job with good feedback from our guest. We would like to offer [redacted] our employee discount on her next service if she so wishes. Please contact [redacted] at [redacted] Or [redacted] at [redacted] to set up an appointment