Belpasta Corporation

Good afternoon, this lady bought an item from us stating there was a large gap, but that is the design of itsee http://www.kasbahouse.com/detail.asp?product_id=90then she claimed it was scratchedWe do not sell used items and we ship direct from our warehouse in NYWe will be glad to exchange it for her if she sends it back or give her a refund or send her a different modelWe have been serving customers since and we have not a single complaint about Belpasta Corporationif the mistake is our we will fixrgds [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejectionThere are scratches, the lid is also crooked and the base does not sit straightThe company initially replied but did not respond nor offer exchange or refund when those additional issues were brought to their attentionOne of the scratches is visibke in the photo initially sent I requested a return mail receipt and am still requesting that along with a refund or replacement with a new pot in pristine conditionThey sent a return authorization yesterday but no return shippingPlease do so to end this unfortunate exchange.
Regards,
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Good afternoon, this lady bought an item from us stating there was a large gap, but that is the design of it. see http://www.kasbahouse.com/detail.asp?product_id=90then she claimed it was scratched. We do not sell used items and we ship direct from our warehouse in NY. We will be glad to...

exchange it for her if she sends it back or give her a refund or send her a different model. We have been serving customers since 1995 and we have not a single complaint about Belpasta Corporation. if the mistake is our we will fixrgds[redacted]

Since she refuses to send the unit back, we will incur the cost and we are sending her a label and getting the item back to check the unit.a refund will be issued if the customer is [email protected]