Beltmann Group, Inc.

I set up an appointment for an estimator and took time off of work to be available No estimator showed up After waiting on line for minutes I was finally connected with a representative from Beltmann Group There were no apologies or attempts to accommodate me, and there was no explanation They simply didn't schedule the appointment

Could not have been happier with my experience!!! These guys really know what they are talking about and understand that your vehicle is importantWonderfulWonderfulservice!

I just had the pleasure of doing business with Air Design Services in London while purchasing a *** cooling/heating system for my condo unitThis replaces a years old *** unit in my condo which is unique to all the units within our building*** *** ** My decision to source out a new PTAC replacement unit led me to many companies and contractorsI received quotes varying as much as four times in price as well as up to an entire day to installDetermined to find a company, I could trust long termhad become frustrating to say the leastWhen I contacted Air Design Services in London, their salesman *** responded in a prompt, courteous and professional mannerHe was a pleasure to deal with and helped me make an informed decision with a reputable manufacture*** heard my questions and concerns and addressed them as we finalized the purchaseI was looking for a reputable manufacturer offering an extended warranty and backed by the services of a reputable contractor in London*** went the extra mile to keep me informed and offered a competitive priceA manufacturer's extended warranty along with the added comfort of a 24/service through Air Design Services (an A+ member of the Revdex.com) sealed my confidenceOn the day of installation, Air Design Service called me to confirm my delivery and installationTheir servicemen *** and ***, arrived promptly and were very polite and efficient as they removed the old unit and installed the new oneThey took the time to explain the system to me and offered some helpful suggestions to ensure efficient operation of the system*** and *** made the the installation process a pleasure and they had the installation complete in about minutesFrom start to end, Air Design Services' staff were courteous, efficient, punctual, competitive and a pleasure to deal withMy sincere thanks goes out to everyone at Air Design ServicesI will recommend your services to anyone in our condominium with confidence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA $reimbursement for the truck rental is much appreciatedDo you know how this will be processed?

Even with roof off, the unit was too big to get in the truck and safely transport It would have needed to be tipped on its side and damage to the unit would have occurredthe unit needed to be broken down "IN ADVANCE" of the movers being there for us to transportIN an effort to make this right, Beltmann is willing to refund $of the move price to help offset the rental of the pickup that you incurred and also the miscommunication between rep and customer

I just had the pleasure of doing business with Air Design Services in London while purchasing a *** cooling/heating system for my condo unitThis replaces a years old *** unit in my condo which is unique to all the units within our building*** *** ** My decision to source out a new PTAC replacement unit led me to many companies and contractorsI received quotes varying as much as four times in price as well as up to an entire day to installDetermined to find a company, I could trust long termhad become frustrating to say the leastWhen I contacted Air Design Services in London, their salesman *** responded in a prompt, courteous and professional mannerHe was a pleasure to deal with and helped me make an informed decision with a reputable manufacture*** heard my questions and concerns and addressed them as we finalized the purchaseI was looking for a reputable manufacturer offering an extended warranty and backed by the services of a reputable contractor in London*** went the extra mile to keep me informed and offered a competitive priceA manufacturer's extended warranty along with the added comfort of a 24/service through Air Design Services (an A+ member of the Revdex.com) sealed my confidenceOn the day of installation, Air Design Service called me to confirm my delivery and installationTheir servicemen *** and ***, arrived promptly and were very polite and efficient as they removed the old unit and installed the new oneThey took the time to explain the system to me and offered some helpful suggestions to ensure efficient operation of the system*** and *** made the the installation process a pleasure and they had the installation complete in about minutesFrom start to end, Air Design Services' staff were courteous, efficient, punctual, competitive and a pleasure to deal withMy sincere thanks goes out to everyone at Air Design ServicesI will recommend your services to anyone in our condominium with confidence

I just had the pleasure of doing business with Air Design Services in London while purchasing a *** cooling/heating system for my condo unitThis replaces a years old *** unit in my condo which is unique to all the units within our building*** *** ** My decision to source out a new PTAC replacement unit led me to many companies and contractorsI received quotes varying as much as four times in price as well as up to an entire day to installDetermined to find a company, I could trust long termhad become frustrating to say the leastWhen I contacted Air Design Services in London, their salesman *** responded in a prompt, courteous and professional mannerHe was a pleasure to deal with and helped me make an informed decision with a reputable manufacture*** heard my questions and concerns and addressed them as we finalized the purchaseI was looking for a reputable manufacturer offering an extended warranty and backed by the services of a reputable contractor in London*** went the extra mile to keep me informed and offered a competitive priceA manufacturer's extended warranty along with the added comfort of a 24/service through Air Design Services (an A+ member of the Revdex.com) sealed my confidenceOn the day of installation, Air Design Service called me to confirm my delivery and installationTheir servicemen *** and ***, arrived promptly and were very polite and efficient as they removed the old unit and installed the new oneThey took the time to explain the system to me and offered some helpful suggestions to ensure efficient operation of the system*** and *** made the the installation process a pleasure and they had the installation complete in about minutesFrom start to end, Air Design Services' staff were courteous, efficient, punctual, competitive and a pleasure to deal withMy sincere thanks goes out to everyone at Air Design ServicesI will recommend your services to anyone in our condominium with confidence

Initial Business Response /* (1000, 8, 2014/05/13) */
As a company, we settled for the damage that occurred during the relocation form MN to MI. the settlement amount was for approximately $358.00 The goods that went into mini storage were checked off and received by the customer with no...

noted damage. As a courtesy, we left a few pads behind ( not policy ) to help protect some of the customers finer goods. It is the responsibility of the shipper to check off items as they come off the truck and are received. In addition, the customer should have had their own pads to protect their goods. Our position and policy is that once an item is checked off and received, clear of damage, that the customer is stating that all goods have been received in good order. There was no notation of missing or damaged at the time of delivery into the mini-storage.
Please note- This was filed with the WI Revdex.com and did not get to this office until a few weeks ago. We normaly are very quick to resond to any Revdex.com concerns.

Don't take your vehicle here, especially if you're a woman!
A lot of mechanics like to take advantage of women, but my experience here was far worse than anything I've encountered before. After promising my car would be looked at with two days and it was not, finally on the third day they tell me I need a timing belt and water pump which will be $1100. By the 5th day of them not calling back after they promised twice that they would, I tell them I have to have my car back before they close for the weekend. I finally get my car back on a Friday evening, drive it 5 blocks to my house only to find out it is still leaking oil and they haven't fixed a thing- after 5 days and $1100! Of course they are closed on the weekend, so the next week I call them and they tell me to bring it in again and then they say "oh we were wrong, you need a radiator and that will be another $400" and only offer me only a $60 refund for the work they did the week before. While I was in the shop, another woman came in to pick up her car- she goes out to her car and comes back in a few minutes later- saying the same thing- that they did not fix her car and it's still doing the same thing she did before she took it in.
After two weeks of back and fourth, the manager still didn't even know my first name and wrote my $60 refund check out to my ex, whom was never around during this entire process. When I did come in to pick up my car at one point with a male relative, they went directly to him to talk about what was wrong with my car, instead of talking to me, the person who was paying these sexist monkeys for their "work."
I could not say enough bad things about my horrible experience at this business.

Please read the customers complaint. the majority of the comments are from the clock company. The customers viewpoint and complaint starts at: Beltman company's Representative, Lizzie [redacted], Customer Care...

Administrator, has denied our insurance claim for the grandfather clock repairs that were damaged in moving Ms [redacted] has taken upon herself to blame me for breaking the clock in advance to it being moving and discrediting Clock Depot's report of what caused the damage to the clock. She somehow has determined that the clock was not shaken or improperly moved which caused the damage based on no facts, just her assumption.
We are not discrediting the clock company, I have called and left a message with the company and spoke to Coleen, she was going to have Dan call me back, I have not heard from them. In addition, we have not blamed Mr. [redacted] for damaging the clock, we would not know of anything Mr. [redacted] did to the clock prior to movement.  
The clock was not serviced by Beltmann, we did not handle anything with the internal workings. The clock company clearly states that the cabinet has no external damage, It is Dan's"assumption" that it must have been shaken.  In addition, Dan states that " It also has an appearance of not being packed properly prior to the move"  Lack of damage to the external cabinet and not being serviced by Beltmann illustrates that the clock was not dropped and Beltmann's lack of accountability for the clock condition.
In a effort to resolve this issue I have tried to work with Mr. [redacted]; I have offered him $650.00 which is more than fair considering the lack of physical damage to the clock.  
 
Mike [redacted]

I just had the pleasure of doing business with Air Design Services in London while purchasing a [redacted] cooling/heating system for my condo unit. This replaces a 25 years old [redacted] unit in my condo which is unique to all the units within our building. [redacted] My decision to source out a new PTAC replacement unit led me to many companies and contractors. I received quotes varying as much as four times in price as well as up to an entire day to install. Determined to find a company, I could trust long term... had become frustrating to say the least. When I contacted Air Design Services in London, their salesman [redacted] responded in a prompt, courteous and professional manner. He was a pleasure to deal with and helped me make an informed decision with a reputable manufacture. [redacted] heard my questions and concerns and addressed them as we finalized the purchase. I was looking for a reputable manufacturer offering an extended warranty and backed by the services of a reputable contractor in London. [redacted] went the extra mile to keep me informed and offered a competitive price. A manufacturer's extended warranty along with the added comfort of a 24/7 service through Air Design Services (an A+ member of the Revdex.com) sealed my confidence. On the day of installation, Air Design Service called me to confirm my delivery and installation. Their servicemen [redacted] and [redacted], arrived promptly and were very polite and efficient as they removed the old unit and installed the new one. They took the time to explain the system to me and offered some helpful suggestions to ensure efficient operation of the system. [redacted] and [redacted] made the the installation process a pleasure and they had the installation complete in about 90 minutes. From start to end, Air Design Services' staff were courteous, efficient, punctual, competitive and a pleasure to deal with. My sincere thanks goes out to everyone at Air Design Services. I will recommend your services to anyone in our condominium with confidence.

We ordered a mattress from COSTCO that Beltman was supposed to deliver. We received a phone call to schedule a delivery a full 2 days after arrived locally at the Beltman distribution facility. I scheduled a delivery date and was told they would call the day before to schedule a 3 hour window the day before the delivery. Beltman never made the call and when my wife called during the scheduled date (Thursday) they informed her they had delivered the mattress to the wrong address the previous Monday. They never apologized for the inconvenience of my wife being stuck at home for a delivery that was never going to happen or not informing us of the mistake. When I called to discuss the customer service issues they actually told me it happens all the time as they handle/distribute hundred hundreds of mattresses a week from retailers like COSTCO, mistake happen they said. How a company like Beltman thinks delivering something like a mattress to the wrong address is normal is beyond me. We're still waiting on our mattress delivery and receiving poor customer service.