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Beltmann Group Inc

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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
Complaint: [redacted]
I am rejecting this response because:If this company is in the moving business there should NEVER be a delay in delivering furniture to their customers. If they cannot deliver on their promise they should go into a different business where promises are not important. I am certain that their corporate customers had all shipments delivered on time. If they are truly sorry for the inconvenience they would provide a reduced cost for the inconvenience we have endured for the past two weeks. I was notified by the van driver this morning that our belongings were in transit-NOT by the move cooordinator. This is outrageous and I have noted many other complaints against this company so this is not new. I have reported them to the FTC ICC, Kansas Attorney General's office and to your office. My complaint must stay on your site so others can read and avoid doing business with this incompetent mover...Regards,
[redacted]

Mr. [redacted] Mr. [redacted] booked his shipment with North American Van Lines and Beltmann Group acted as the booking agent.  This was set-up on a North American Van Lines Contract.  North American is experiencing a high volume of moves and failed to provide a truck on the...

day that Mr. [redacted] shipment was to load.  Beltmann Group Lenexa, KS provided a local truck to load Mr. [redacted] items from his house on the scheduled loading day.  Mr. [redacted]s items currently reside in Beltmann's Lenexa Warehouse at 8101 Lenexa Dr., Lenexa KS 66214.  Mr. [redacted] is welcome to come view or have a representative come view at anytime.  Items are scheduled to be loaded on 6/2/16 from our facility for delivery the week of June 6th.  We understand that this is outside of the delivery window and have authorized Mr. [redacted] for delay claim compensation while he is without his goods.  [redacted] our move coordinator has had several conversations with Mr. [redacted] and we will continue to keep him aprised of any developments.  Mr. [redacted] should hear from a local agent at his destination to schedule a delivery time no later than Teusday 6/7/16.  This is a capacity only issue Mr. [redacted] goods are safe and scheduled to deliver to him in the near future.  We sincerely apologize for Mr. [redacted] frustrations and are doing everything in our power to get his goods to him as soon as possible.

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Address: 8101 Lenexa Dr Ste B, Lenexa, Kansas, United States, 66214-1653

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