Belton Veterinary Clinic Inc

We have applied a credit to Mr*** account, giving him a zero balance

Date: 10NOV2016RE: Revdex.com complaint ***To Whom It May Concern:Belton Veterinary Clinic is an established business in Bell County for over years We take pride in our practice and actively participate in the community As a member of the Revdex.com, we aim to provide
veterinary medical services above and beyond customers’ needs We are known locally for providing our community’s pets and livestock with quality full service and affordable care in a waclinic.In receiving the complaint made about us from Mrs*** *** concerning her year old rescued Great Dane “***,” we were troubled, to say the least, about the issues presented We had been working diligently with Mrs*** and *** to combat a very resistant ear infection for months, a condition common to Great Danes. The following summarizes the events leading to the complaint the Revdex.com received about our clinic:- 21MAY2016: Ovariohysterectomy (spay) in heat, post-operative pain medication, first of two influenza vaccinations on strain H3N2B, and toenail trimTotal: Paid at time of service with MastercardFollow up requested in weeks for suture removal.- 27MAY2016: Initial exam office visit, chief complain: ear infection, whining, not eating since spay, anal sac expressionCleaned & medicated ears, Prescription filled at BVC: triz ultra+ keto oz, Prescription filled at BVC: Posatex otic suspension, Hill’s Prescription diet A/D Total: Paid at time of service with MastercardAn estimate was sent home for heartworm treatment and follow up requested at client’s convenience Seen by Dr*** ***.- 2JUN2016: Suture removal from spayTotal: 0.00- 5JUL2016: chief complaint: recurring ear infection in left earIn house lab work: ear cytology, ears clean and flush, Osurnia otic gel instilled in hospital, Prescription filled at BVC: Previcox mgTotal: Paid at time of service with MastercardSeen by Dr*** ***, who requested follow up in week and expressed concern about possibility of resistant staph infection*Note: no office visit of any kind was charged.- 12JUL2016: chief complaint: wants to refill Osurnia otic gel to be given at home Client did not bring ***Refilled by Dr*** *** for Dr*** ***, as client was waiting in lobby and Dr*** was unavailable Total: Paid at time of service with MastercardRequested follow up in week.- 21JUL2016: chief complaint: recheck ear infection, toenail trim, anal sac expressionHospital Exam was within limitsRefilled Previcox mgTotal: Paid at time of service with Mastercard*Note: no office visit was chargedHospital exams are Seen by Dr*** ***, no further follow up exams requested.- 19AUG2016: chief complaint: recurring ear infections, previously on posatex and osurnia, client is concerned with recurrenceRecheck exam, outside laboratory culture and sensitivity of ear swab, ears clean and flush, Prescription filled at BVC: triz ultra +ketoTotal: Paid at time of service with VisaSeen by Dr*** *** and requested follow up when outside lab results are available.- 23AUG2016: chief complaint: follow up and lab resultsDiscussed results with client over phone and in personResistant Pseudomonas spp cultured, sensitive to few medicationsPrescriptions filled at BVC: Zeniquin mg and Animax OintmentTotal: Paid at time of service with Visa*Noted: no office visit of any kind was charged Seen by Dr*** *** and requested follow up exam in weeks.- 8SEP2016: chief complaint: follow up, doing much betterHospital exam: within limits, ears clean AU, AS appears much better and healed from previous visit, little exudateFinish meds at home, *** is clear of infectionTotal: Seen by Dr*** ***, no further follow up exams requested.- 18OCT2016: phone call from clientClient upset ear infection returnedAdvised to come in for examClient wanted to come in but not payClient said unfavorable statements and threatened litigious actionThe client was then briefed about the termination of our VCPR due to unwillingness to agree upon or accept responsibility for fees * Note from the AVMA: Veterinarians may choose whom they will serveBoth the veterinarian and the client have the right to establish or decline a Veterinarian-Client-Patient Relationship and to decide on treatmentThe decision to accept or decline treatment and related cost should be based on adequate discussion of clinical findings, diagnostic techniques, treatment, likely outcome, estimated cost, and reasonable assurance of paymentOnce the veterinarian and the client have agreed, and the veterinarian has begun patient care, they may not neglect their patient and must continue to provide professional services related to that injury or illness within the previously agreed limitsAs subsequent needs and costs for patient care are identified, the veterinarian and client must confer and reach agreement on the continued care and responsibility for feesIf the informed client declines further care or declines to assume responsibility for the fees, the VCPR may be terminated by either party*As you can see, we spent a lot of time with Mrs*** and ***We have tried our best to treat ***’s conditions from performing an ovariohysterectomy while in heat, discussed heartworm treatment options, routine care, and chronic ear infections We used our resources and advice from specialists, as well as the latest literature on resistant chronic otitis externa We worked with the client, the patient, the budget, and animal welfare in mind, as we developed ethical treatment plans Our doctors work hard and diligently to uphold the Veterinary Oath We are always delighted to work with a new family and patient, such as the *** family We are saddened to terminate the VCPR with the *** family, though we found it necessary for our business Ultimately, we hope that our relationship with the *** family does not deter them from adopting a rescued pet in the future or from seeking needed veterinary care for *** Kindest regards,Belton Veterinary Clinic

This client was new to our clinic and visited on 10/17/17.  We see dogs of this breed daily and do know the appropriate way to handle them, we do not discriminate against any dog.  The dog showed aggressive behavior upon exam so we placed a muzzle for the safety of our staff.  We did...

send the dog home with medication to see if that specific medication would help with allergies, every patient is different, and especially with allergies there is a lot of trial and error.  My doctor did return a call to Ms. [redacted] on 10/30/17 in regards to different medication options, one of them being an over the counter medication she can buy at her local grocery store.  There was another call that my doctor returned on 11/8/17 explaining more options and listing pricing. All of these phone calls and suggestions are listed in the patients medical records, which I can provide copies of if necessary.  The patient was never returned for a recheck to try a different treatment option.  The owner was told about our policy with 1-800-PetMeds, this applies to all of our clients, it is a clinic policy. 1-800-PetMeds notifies it's customers of approved and declined prescriptions.  Because we have this policy we offer our own online pharmacy and the link can be found on our website.  Before the client was transferred to me she was very rude to my receptionist as well as using foul language with her, we don't tolerate that type of treatment of our staff members from anyone.  I then personally spoke with her and to save her a trip from Copperas Cove to our clinic offered to make an exception and call in a heartworm prescription to the H-E-B pharmacy in her area, which I was told by her was all she wanted.  She never discussed or asked me about an allergy treatment for her dog.  When I ended the phone call with her it seemed to me she was satisfied with that answer and no additional follow up was needed.  We have never bullied this client, we do not contact our clients unless a call is requested by them or they receive a vaccination reminder in the mail, every contact with this client was initiated by her.