Never will I recommend them or bring another dog to them
Would not recommend! They are terrible to long time, loyal customers and I am betting to many more! We've been going to them since 2014 when they used to be top notch before they old owners sold the practice.
Monday my 9 yr old dog woke up and is dragging his back legs. I called to get him but was told they can't see him till Wednesday! I told the girl my baby is paralyzed in the back end! She said I can't change the rules, but you can walk in but it'll be at least 4 hours and have to pay a fee higher than the office visit to walk in.
This is the second incident. The first, I brought my dad's dog in for a lump in her shoulder area. The vet looked at her and said the lump was from her shots she received a few days prior. I told him I've never had a dog get a lump from shots, he said it happens sometimes. With that after waiting over 2 hours for a vet to see her, they charged us $125 to see her for 5 minutes only to tell us that that happens. They should have told us that could happen the day they gave the shots.
They have completely gone downhill, rude up front, their already high prices have soared again, and they've lost their compassion to care for the animals who truly need them, more concerned about making up money lost from covid I guess. After 8 years they've lost our business and which includes 10 dogs between us, my dad, daughter, and granddaughter.
I called a different place, "Animal Medical Care" in Temple. They had us come in immediately, no extra charges, fair prices, and no long wait. The people are very kind and compassionate at "Animal Medical Care".
UPDATE: After taking my dog to the new vet, they immediately sent us to Central Texas Specialty and Emergency Hospital. They did an MRI and immediately took him in for surgery. He had herniated discs and had no use of his legs. The neurosurgeon also told me with this type of injury, there was a 48 hr window they had to work in for the surgery to be successful. Thank God I did not wait on Belton Veterinary Clinic or my furbaby would have had to be put down, instead, my Jordan is in the hospital recuperating from his surgery and we are hoping to bring him home for the weekend.
This client was new to our clinic and visited on 10/17/17. We see dogs of this breed daily and do know the appropriate way to handle them, we do not discriminate against any dog. The dog showed aggressive behavior upon exam so we placed a muzzle for the safety of our staff. We did... send the dog home with medication to see if that specific medication would help with allergies, every patient is different, and especially with allergies there is a lot of trial and error. My doctor did return a call to Ms. [redacted] on 10/30/17 in regards to different medication options, one of them being an over the counter medication she can buy at her local grocery store. There was another call that my doctor returned on 11/8/17 explaining more options and listing pricing. All of these phone calls and suggestions are listed in the patients medical records, which I can provide copies of if necessary. The patient was never returned for a recheck to try a different treatment option. The owner was told about our policy with 1-800-PetMeds, this applies to all of our clients, it is a clinic policy. 1-800-PetMeds notifies it's customers of approved and declined prescriptions. Because we have this policy we offer our own online pharmacy and the link can be found on our website. Before the client was transferred to me she was very rude to my receptionist as well as using foul language with her, we don't tolerate that type of treatment of our staff members from anyone. I then personally spoke with her and to save her a trip from Copperas Cove to our clinic offered to make an exception and call in a heartworm prescription to the H-E-B pharmacy in her area, which I was told by her was all she wanted. She never discussed or asked me about an allergy treatment for her dog. When I ended the phone call with her it seemed to me she was satisfied with that answer and no additional follow up was needed. We have never bullied this client, we do not contact our clients unless a call is requested by them or they receive a vaccination reminder in the mail, every contact with this client was initiated by her.
Monday my 9 yr old dog woke up and is dragging his back legs. I called to get him but was told they can't see him till Wednesday! I told the girl my baby is paralyzed in the back end! She said I can't change the rules, but you can walk in but it'll be at least 4 hours and have to pay a fee higher than the office visit to walk in.
This is the second incident. The first, I brought my dad's dog in for a lump in her shoulder area. The vet looked at her and said the lump was from her shots she received a few days prior. I told him I've never had a dog get a lump from shots, he said it happens sometimes. With that after waiting over 2 hours for a vet to see her, they charged us $125 to see her for 5 minutes only to tell us that that happens. They should have told us that could happen the day they gave the shots.
They have completely gone downhill, rude up front, their already high prices have soared again, and they've lost their compassion to care for the animals who truly need them, more concerned about making up money lost from covid I guess. After 8 years they've lost our business and which includes 10 dogs between us, my dad, daughter, and granddaughter.
I called a different place, "Animal Medical Care" in Temple. They had us come in immediately, no extra charges, fair prices, and no long wait. The people are very kind and compassionate at "Animal Medical Care".
UPDATE: After taking my dog to the new vet, they immediately sent us to Central Texas Specialty and Emergency Hospital. They did an MRI and immediately took him in for surgery. He had herniated discs and had no use of his legs. The neurosurgeon also told me with this type of injury, there was a 48 hr window they had to work in for the surgery to be successful. Thank God I did not wait on Belton Veterinary Clinic or my furbaby would have had to be put down, instead, my Jordan is in the hospital recuperating from his surgery and we are hoping to bring him home for the weekend.
This client was new to our clinic and visited on 10/17/17. We see dogs of this breed daily and do know the appropriate way to handle them, we do not discriminate against any dog. The dog showed aggressive behavior upon exam so we placed a muzzle for the safety of our staff. We did... send the dog home with medication to see if that specific medication would help with allergies, every patient is different, and especially with allergies there is a lot of trial and error. My doctor did return a call to Ms. [redacted] on 10/30/17 in regards to different medication options, one of them being an over the counter medication she can buy at her local grocery store. There was another call that my doctor returned on 11/8/17 explaining more options and listing pricing. All of these phone calls and suggestions are listed in the patients medical records, which I can provide copies of if necessary. The patient was never returned for a recheck to try a different treatment option. The owner was told about our policy with 1-800-PetMeds, this applies to all of our clients, it is a clinic policy. 1-800-PetMeds notifies it's customers of approved and declined prescriptions. Because we have this policy we offer our own online pharmacy and the link can be found on our website. Before the client was transferred to me she was very rude to my receptionist as well as using foul language with her, we don't tolerate that type of treatment of our staff members from anyone. I then personally spoke with her and to save her a trip from Copperas Cove to our clinic offered to make an exception and call in a heartworm prescription to the H-E-B pharmacy in her area, which I was told by her was all she wanted. She never discussed or asked me about an allergy treatment for her dog. When I ended the phone call with her it seemed to me she was satisfied with that answer and no additional follow up was needed. We have never bullied this client, we do not contact our clients unless a call is requested by them or they receive a vaccination reminder in the mail, every contact with this client was initiated by her.