From: BELTSVILLE GARAGE < [redacted] >Date: Wed, Apr 15, at 1:PMSubject: Response to Complaint ID [redacted] To: " [redacted] " < [redacted] > Dear Ms [redacted] , In response to the complaint submitted by Mr [redacted] on March 9, When Mr [redacted] came to us with his vehicle, we ran a diagnostic test on itThe results of that test let us know that his main computer was badWe sent the computer out to remanufactured to [redacted] , a leading remanufacturerMr [redacted] was told at that time that it would take business after [redacted] received the partOnce the part was returned to us, we reinstalled it in the vehicleThe vehicle was running fine when it left usApproximately weeks later Mr [redacted] returned to us stating that the vehicle was doing the same thingOnce again we sent the part to [redacted] We were told by them that they could not rebuild the computer again, We will admit that this part of the process did take some time, however it was out of our handsWe did a great deal of searching online for a computer for Mr [redacted] ' [redacted] (obviously this part is not readily available)We found one in Florida, at a cost of dollars to usWhen that part arrived we installed it into Mr [redacted] ' truck, at no further expense to him, he drove away in the truckWe did not hear from him again until we got the complaint letter from youWe did what we were supposed to do and we do not feel like Mr [redacted] is entitled to a refund of any kindDebbie T***
From: BELTSVILLE GARAGE
font-family: arial, sans-serif;"><[redacted]>Date: Wed, Apr 15, 2015 at 1:41 PMSubject: Response to Complaint ID [redacted]To: "[redacted]" <[redacted]> Dear Ms. [redacted], In response to the complaint submitted by Mr. [redacted] on March 9, 2015. When Mr. [redacted] came to us with his vehicle, we ran a diagnostic test on it. The results of that test let us know that his main computer was bad. We sent the computer out to remanufactured to [redacted], a leading remanufacturer. Mr. [redacted] was told at that time that it would take 5 business after [redacted] received the part. Once the part was returned to us, we reinstalled it in the vehicle. The vehicle was running fine when it left us. Approximately 2 weeks later Mr. [redacted] returned to us stating that the vehicle was doing the same thing. Once again we sent the part to [redacted]. We were told by them that they could not rebuild the computer again, We will admit that this part of the process did take some time, however it was out of our hands. We did a great deal of searching online for a computer for Mr. [redacted]' 1994 [redacted] (obviously this part is not readily available). We found one in Florida, at a cost of 795.00 dollars to us. When that part arrived we installed it into Mr. [redacted]' truck, at no further expense to him, he drove away in the truck. We did not hear from him again until we got the complaint letter from you. We did what we were supposed to do and we do not feel like Mr. [redacted] is entitled to a refund of any kind. Debbie T[redacted]
From: BELTSVILLE GARAGE < [redacted] >Date: Wed, Apr 15, at 1:PMSubject: Response to Complaint ID [redacted] To: " [redacted] " < [redacted] > Dear Ms [redacted] , In response to the complaint submitted by Mr [redacted] on March 9, When Mr [redacted] came to us with his vehicle, we ran a diagnostic test on itThe results of that test let us know that his main computer was badWe sent the computer out to remanufactured to [redacted] , a leading remanufacturerMr [redacted] was told at that time that it would take business after [redacted] received the partOnce the part was returned to us, we reinstalled it in the vehicleThe vehicle was running fine when it left usApproximately weeks later Mr [redacted] returned to us stating that the vehicle was doing the same thingOnce again we sent the part to [redacted] We were told by them that they could not rebuild the computer again, We will admit that this part of the process did take some time, however it was out of our handsWe did a great deal of searching online for a computer for Mr [redacted] ' [redacted] (obviously this part is not readily available)We found one in Florida, at a cost of dollars to usWhen that part arrived we installed it into Mr [redacted] ' truck, at no further expense to him, he drove away in the truckWe did not hear from him again until we got the complaint letter from youWe did what we were supposed to do and we do not feel like Mr [redacted] is entitled to a refund of any kindDebbie T***
From: BELTSVILLE GARAGE
font-family: arial, sans-serif;"><[redacted]>Date: Wed, Apr 15, 2015 at 1:41 PMSubject: Response to Complaint ID [redacted]To: "[redacted]" <[redacted]> Dear Ms. [redacted], In response to the complaint submitted by Mr. [redacted] on March 9, 2015. When Mr. [redacted] came to us with his vehicle, we ran a diagnostic test on it. The results of that test let us know that his main computer was bad. We sent the computer out to remanufactured to [redacted], a leading remanufacturer. Mr. [redacted] was told at that time that it would take 5 business after [redacted] received the part. Once the part was returned to us, we reinstalled it in the vehicle. The vehicle was running fine when it left us. Approximately 2 weeks later Mr. [redacted] returned to us stating that the vehicle was doing the same thing. Once again we sent the part to [redacted]. We were told by them that they could not rebuild the computer again, We will admit that this part of the process did take some time, however it was out of our hands. We did a great deal of searching online for a computer for Mr. [redacted]' 1994 [redacted] (obviously this part is not readily available). We found one in Florida, at a cost of 795.00 dollars to us. When that part arrived we installed it into Mr. [redacted]' truck, at no further expense to him, he drove away in the truck. We did not hear from him again until we got the complaint letter from you. We did what we were supposed to do and we do not feel like Mr. [redacted] is entitled to a refund of any kind. Debbie T[redacted]