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BEMA Autosport BMW

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BEMA Autosport BMW Reviews (1)

I was sold a vehicle that I rarely drove and showed immediate signs of engine problems. Approximately a year later, the vehicles transmission failed.I purchased a 2007 BMW X5 3.0si on the 15th of September of 2012. [redacted] When I first purchased the vehicle I could feel that there were problems with the engine. For instance, the kicked when as it shifted from gear to gear and the sounds that emminated from the engine were very loud from inside the cab. I had the check engine light turn on in the vehicle within the first month of its purchase. I then visited their location to request a spare key becuase only one was given to me and also to have my vehicle looked at regarding the check engine light and was completely ignored about the subject. No spare tire was given to me at the time of purchase either. Through out the remainder of the year of 2012 and most of 2013, my engine light continued to turn on and off spontaniuosly. I had the vehicle parked and unmoved for three months in 2013 and turned it on only to run the engine about once a week. In the begining of December 2013, I tried driving my vehicle when I began to have some serious issues. I tried to back the car out of my driveway and found that the gear shift kicked from reverse to park on its own. The problem persisted and I left my vehicle parked and had it towed to BMW on the 13th of January, 2014. since that point in time I have not been in possesion of my vehicle. I had the mechanics at BMW diagnose my vehicle and was informed that the transmission was no good anymore. at this time my vhicle had 99,000kms on the odometre from 87,298kms on my purchase date. I was quoted over $10,000 to have the transmission replaced. I did not purchase an extended warranty plan with my vehicle and because of that I was told to pay the full amount. I tried negotiating with the BMW reps and the best offer they could give me was them paying for half the costs of the repair. [redacted] Desired Settlement[redacted] If BEMA autosports can help me finance the $5000 to my existing debt, I believe we will both be happy and the dispute will be settled. [redacted]Business Response [redacted] My name is [redacted] and I am the [redacted] at Bema Autosport BMW. I have personally worked with Mr. [redacted] in attempts to solve this matter. After reviewing the service history it shows that from the point of purchase in September of 2012 we have not had a single service appointment or request from the client until January XX XXXX which was regarding the transmission issue he is referring to in the letter. At the point of purchase Mr. [redacted] was offered the ability to purchase an extended warranty which he declined. In January and February of 2014 Mr. [redacted] and I met several times with possible solutions. As a gesture of goodwill we were more then willing to look at subsiding a large portion of the cost of the repair; in fact 50% of the $10,000 service charges . Mr. [redacted] was quite clear at this time he was unable to pay the remaining amount. At this point we looked at financing through several lenders. Unfortunately we were not able to obtain an approval for the finance. We had looked at trading the vehicle in at both our stores including our Chevrolet store with no success At Bema Autosport BMW we strive to offer the highest level of customer service and we most definitely would not have purposely sold a vehicle to Mr. [redacted] or any one else with a pre existing problem. [redacted]

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Description: Auto Dealers - New Cars, Auto Repair & Service

Address: 607 Brand Court, Saskatoon, Saskatchewan, Canada, S7J 5L3

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