[redacted] Sent: Monday, August 01, 11:AM [redacted] [redacted] Subject: Response to Complaint ID [redacted] From: Bemer Plus [redacted] Complaint ID# [redacted] Vehicle was towed in and was inoperableWhen arrived at the shop, the vehicle was diagnosed with a bad transfer caseCustomer reviewed and approved estimate prior to repairsVehicle was repaired promptly upon authorization and customer was notifiedAfter pickup, the customer called regarding the “check engine” lightWe asked her to come back in for a vehicle scan at no additional costResults of the scan showed faulty oxygen sensorThis system code has no relation to the repairs we provided to the transfer caseThe Oxygen sensor is an electrical part that fails over timeThe customer was given an estimate for repairing the oxygen sensor, and we will still honor it
Highly recommend...quality people doing a quality jobI was completely blown away with the work these guys put into my BMW It drives like a dreamI could drive cross country, feeling completely confident in the work that was doneI am completely blessed to have found such highly qualified mechanics to work on my carThank you BEMER PLUS...for a job well done!! I am very grateful for all of you!
[redacted] Sent: Monday, August 01, 2016 11:19 AM[redacted]...
[redacted]Subject: Response to Complaint ID [redacted] From: Bemer Plus [redacted] Complaint ID#[redacted] Vehicle was towed in and was inoperable. When arrived at the shop, the vehicle was diagnosed with a bad transfer case. Customer reviewed and approved estimate prior to repairs. Vehicle was repaired promptly upon authorization and customer was notified. After pickup, the customer called regarding the “check engine” light. We asked her to come back in for a vehicle scan at no additional cost. Results of the scan showed faulty oxygen sensor. This system code has no relation to the repairs we provided to the transfer case. The Oxygen sensor is an electrical part that fails over time. The customer was given an estimate for repairing the oxygen sensor, and we will still honor it.
[redacted] Sent: Monday, August 01, 11:AM [redacted] [redacted] Subject: Response to Complaint ID [redacted] From: Bemer Plus [redacted] Complaint ID# [redacted] Vehicle was towed in and was inoperableWhen arrived at the shop, the vehicle was diagnosed with a bad transfer caseCustomer reviewed and approved estimate prior to repairsVehicle was repaired promptly upon authorization and customer was notifiedAfter pickup, the customer called regarding the “check engine” lightWe asked her to come back in for a vehicle scan at no additional costResults of the scan showed faulty oxygen sensorThis system code has no relation to the repairs we provided to the transfer caseThe Oxygen sensor is an electrical part that fails over timeThe customer was given an estimate for repairing the oxygen sensor, and we will still honor it
Highly recommend...quality people doing a quality jobI was completely blown away with the work these guys put into my BMW It drives like a dreamI could drive cross country, feeling completely confident in the work that was doneI am completely blessed to have found such highly qualified mechanics to work on my carThank you BEMER PLUS...for a job well done!! I am very grateful for all of you!
[redacted] Sent: Monday, August 01, 2016 11:19 AM[redacted]...
[redacted]Subject: Response to Complaint ID [redacted] From: Bemer Plus [redacted] Complaint ID#[redacted] Vehicle was towed in and was inoperable. When arrived at the shop, the vehicle was diagnosed with a bad transfer case. Customer reviewed and approved estimate prior to repairs. Vehicle was repaired promptly upon authorization and customer was notified. After pickup, the customer called regarding the “check engine” light. We asked her to come back in for a vehicle scan at no additional cost. Results of the scan showed faulty oxygen sensor. This system code has no relation to the repairs we provided to the transfer case. The Oxygen sensor is an electrical part that fails over time. The customer was given an estimate for repairing the oxygen sensor, and we will still honor it.