Ben Bridge - Jeweler Inc

Case # ***
Thank you for your letter regarding our customer *** ***. We can certainly understand her concern and will make this situation right. I have contacted our District Manager regarding this issue. The store Manager of the Alderwood Mall PANDORA
should be in touch with Ms*** soon, if she has not done so already, to arrange a refund and/or exchange
Customer satisfaction is our number one priority. We value Ms*** as our customer and will take the necessary steps to remedy this matter
Best regards,
Marjie B***
Marjie B***
Executive Assistant to Ed B***, President
Ben Bridge Jeweler

I am writing in response to the complaint submitted by Ms*** *** regarding theredemption of a $store certificate stemming from a class action lawsuitThere was someinitial confusion regarding the correct expiration date of these certificatesOur store manager atthe Brea location will be
in contact with Ms*** to resolve this issue
***please see attached***

Complaint: ***
I still want a Ben bridge charge account because I'm gonna try and order again I am rejecting this response because:Sincerely,*** ***

Revdex.com:
The business has contacted me personally and the complaint has been resolved in reference to ID ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 16, 2016The Revdex.comPO Box 1000DuPont, W A 98327Claim# ***Dear *** ***,In response to the complaint made by *** ***, the on line order was cancelled dueto a lack of paymentThe customer was not charged.Mr*** was provided with a number of payment options
including Pay Pal, personalcredit card or in person at the local Ben Bridge store in Henderson, NVExisting Ben Bridgeaccount holders may pay on line with this form of payment as wellMr*** is not anexisting account holderWe offered to assist him in applying for an account, but he declined andasked that the order be cancelled.Sincerely,
Marjie B***Assistant to Ed Bridge, President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our District Manager and Vice President are working to provide a satisfactory resolution for Mr. [redacted].  The District Manager left a voice message and a follow up e-mail for him today.  She is awaiting his reply.  Further details will be available once they make contact. We are...

committed to providing an appropriate resolution for Mr. [redacted].

Our Customer Service Team reached out to Mr. [redacted] via email on 12/19/16 with an offer to apply for a Ben Bridge credit account.  Included were the necessary forms to apply as well as an alternative offer to apply in person at our store in Henderson, NV.

Dear Ms[redacted] In response to case # [redacted] made by customer [redacted], I wish to inform you that the store manager at our Pearlridge location has been in contact with Mr. [redacted] and the issue has been resolved.  Mr. [redacted] will not be charged any additional fee for the ring...

he purchased on 7/2/17.  The price on his sales receipt will be honored.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RE: Case# [redacted] Dear Ms. [redacted], In response to your letter regarding customer Karen Lee, our store manager did some additional research after Ms. [redacted] left the store on 8/8/15. On 8/10/15, Ms. [redacted] returned to our store with the merchandise certificate and was able to purchase the item in...

question for the reduced price using the certificate. The store manager apologized for the inconvenience and gave her a small gift. My understanding is that Ms. [redacted] was satisfied with the outcome of her visit on 8/10/15.