Sign in

Ben Clymer's The Body Shop Yuc

12295 Magnolia Ave, Riverside, California, United States, 92503-4820

Sharing is caring! Have something to share about Ben Clymer's The Body Shop Yuc? Use RevDex to write a review
Reviews Auto Body Repair and Painting, Car Bumpers, Windshield Repair Ben Clymer's The Body Shop Yuc

Ben Clymer's The Body Shop Yuc Reviews (%countItem)

Two months ago I was involved in a car accident where my car was hit. The driver at fault had his insurance send my car to their partner body shop in my area. I took my car to *** to get an evaluation. Again, this was a request by the faulted insurance in order to pay for the damages. My car was evaluated for rear end damages. My entire trunk and bumper had been totalled. After a few weeks in the shop I was called to pick up my car. It was there for an evaluation and nothing else. One of the employees drove my car up and I got in and drove home. As I was driving I realized I didn't have a window switch on the driver's side. The damage had taken out my rear blinkers, so there was no legal way for me to change lanes. The next day I returned to the shop and the supervisor admitted to know what had happened and who had removed the part. My entire switch control and wiri g had been removed and the door had been put back together as an empty shell. It has been 2 months of going back and speaking with Jonathan, but he has now begun to ignore my phone calls. My car did not need to be touched and especially not inside when the damage was done to my trunk and bumper.

Ben Clymer's The Body Shop Yuc Response • Jan 28, 2019

Thank you *** for taking my call earlier in regards to your issue. Again, I am apologetic on the outcome of your experience with our company resulting in your frustration. Unfortunately we were not available to actually work on the vehicle due to amount of damages. As stated we will make sure your vehicle parts are restored with no questions asked. Thank you for the opportunity to resolve your issues as we have planned.

Sincerely, *** (General Manager)

Scam artists. Left me with a rental bill they are responsible for. Took my car in for a minor bumper dent, that my insurance was paying for. The employee "***" got into an argument with my insurance over needing more time with the car and refusing to pay for a rental car extension and hung up on them. Car was supposed to be ready Thursday, ***el claims the car was ready Friday and called me but he did not and when I called him Saturday said it wasn't ready till monday. I have proof I called Saturday but *** says he's got video cameras and never received a call. This was weeks ago and I've never received any calls from them. In the process of filling complaints with Revdex.com. In short do not come here find another shop, they are no reliable or hoenst.

Ben Clymer's The Body Shop Yuc Response • Apr 03, 2018

Morning ,

I would like to apologize that I was not aware that Allstate did not cover the remaining rental bill of $138.64 . I never heard back from the Allstate Supervisor and thought the matter was closed .

I contacted Enterprise this morning to find that you had paid the remaining amount . I have sent a Check Request and will have a refund check in the mail to you in 48 hours to the address of *** , CA 92557 . Thank you for reaching out so this matter was brought to my attention and I hope this will resolve the matter to your satisfaction . Would like to remind you that it is a life time warranty on are workmanship and my goal is to make sure your vehicle and you are 100% .

If you have any question please contact me via email or cell ***

***

Manager

Ben Clymer's Moreno Valley

I dropped off my vehicle on 4/7/17 and as of 5/1/17 I still don't have my vehicle back. I have been given 4 pick up dates that my car will be ready. 4/18- Ben Clymers Body Shop- im sorry the aftermarket parts we ordered are not lining up on the car. I need to reach out to your insurance company and get approval to purchase the original equipment parts and we should have those in a few days. I was given a new pick up date of 4/24. April 24 comes the parts just arrived today the will need till the end of the week to get the car done. I requested it be ready by Thursday, because it was due to be smogged, and Thursday was the last day before I get charged penalties for non compliance. Thursday 4/27 I called to find out what time I can pick the car up and at that time I was told its just coming out of paint we will have it for you tomorrow. Friday 4/28 "We don't have the special clips that hold your bumper on, and we cant assemble your car until those clips arrive on Monday aprox. 10:00am I will call you on Monday morning". Monday morning 5/2 no call 12:00pm I call to get a status of the car just to be told it wont be ready until Tuesday. with extreme frustration I lost my patience I and yelled at the guy that was on the phone. I was called back once the service consultant returned from lunch and gave me a "it will be ready at 5:00"! Really? this is what you call customer Service? Never Again will I use this company for accident repairs.

Ben Clymer's The Body Shop Yuc Response

I am looking into the matter with my Moreno Valley location manager. I do know that insurance companies that force us to use aftermarket parts do delay the process because of the poor fit of aftermarket parts. I do not know the other details of this particular claim though. How do I respond once I have completed my investigation?

Ben Clymer's The Body Shop Yuc Response

We apologize for any frustration we caused. These are the notes we have on file on our side showing we were in contact updating during the process, and with any date changes. Unfortunately much of the delay was due to insurance company requesting aftermarket parts and upon them coming in discovering that were not of the quality needed for the vehicle. So we notified the insurance company at that time that aftermarket did not pass quality control and we needed a supplement for OEM parts. That process took over a week.

Out of customer service we would like to help with any penalty charges on the registration that were incurred from the delay of the repair.

Listed below is the timeline of notes summary & payment summary

timeline

4/7 here ( friday ) Company Vehicle - Red Cross

4/10 blueprint & teardown

4/12 supp sent

4/13 cust updated on supp hold

4/18 cust updated off hold est eta 4/21

4/19 failed a/m fit test

4/19 cust updated on a/m parts

4/25 new parts auth / cust updated new date 4/27

4/26 oem parts in

4/27 l/m for adjustor on $$$

4/28 cust updated waiting to hear from adj on $$$

4/28 oem hardware here

4/28 customer updated not going to make it ( friday ) New brkts broke

5/1 ready

5/1 gone

5/4 cust follow up l/m

payments

4/18 788.63

5/1 13.51

5/1 1000.00

5/11 1257.89 canceled and reissues because customer stated didn't have it

Check fields!

Write a review of Ben Clymer's The Body Shop Yuc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Ben Clymer's The Body Shop Yuc Rating

Overall satisfaction rating

Address: 12295 Magnolia Ave, Riverside, California, United States, 92503-4820

Phone:

Show more...

Fax:

+1 (951) 734-9985

Web:

This website was reported to be associated with Ben Clymer's The Body Shop Yuc.




Add contact information for Ben Clymer's The Body Shop Yuc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated