The customer contacted us and stated that a box of quest bars were damaged when he received the boxI informed the customer to return the package to us and we would refund him or send a new box to replace the item.The customer then informed me that he had already disposed of the item and could not send it back to usAll he could offer is one picture of an empty box and this is not enough for us to offer a refund Thank you [redacted] Manager
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sports Nutrition did not work with me, they decided that I am liar and that the bars could not have possibly been damaged if I did not send them back Since they arrived damaged and it was out of my control I do feel as though I should be issued a full or at least a partial refund for the damages and for this inconvenience on behalf of myself, the customer
Regards,
*** ***
The customer contacted us and stated that a box of 12 quest bars were
damaged when he received the box. I informed the customer to return
the package to us and we would refund him or send a new box to replace
the item.The customer then informed me that he had...
already disposed of
the item and could not send it back to us. All he could offer is one
picture of an empty box and this is not enough for us to offer a refund.
Thank you [redacted] Manager
The customer contacted us and stated that a box of quest bars were damaged when he received the boxI informed the customer to return the package to us and we would refund him or send a new box to replace the item.The customer then informed me that he had already disposed of the item and could not send it back to usAll he could offer is one picture of an empty box and this is not enough for us to offer a refund Thank you [redacted] Manager
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sports Nutrition did not work with me, they decided that I am liar and that the bars could not have possibly been damaged if I did not send them back Since they arrived damaged and it was out of my control I do feel as though I should be issued a full or at least a partial refund for the damages and for this inconvenience on behalf of myself, the customer
Regards,
*** ***
The customer contacted us and stated that a box of 12 quest bars were
damaged when he received the box. I informed the customer to return
the package to us and we would refund him or send a new box to replace
the item.The customer then informed me that he had...
already disposed of
the item and could not send it back to us. All he could offer is one
picture of an empty box and this is not enough for us to offer a refund.
Thank you [redacted] Manager