Ben Franklin Plumbing - Parma, Ohio

We have left a message for the customer to return call regarding concern

Company responded by phone 3/4/16-***Ms [redacted] from the company states that while they were there they were doing a live feed of the consumer's sewer and states that the sewer that the cons was looking was hersShe states the jet that they use clears out everything and states that the other company would have seen a clean sewer because they cleaned itMs [redacted] does not feel that the consumer is due a refund because they did the workShe also states that they advised the consumer of the fact that she will need to get the sewer redone to avoid having the same issues because the sewer is oldMs [redacted] stated they have even tried working with the consumer's insurance company to get see if they can get the money refunded to the consumer for having the job doneMs [redacted] states that they have offered to go back out make a video for the consumer at no charge to herThey state that they called the consumer and that the consumer was being unreasonable and all she wants is a refund, which they do not feel she is owed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is true concerning the warranty, but other companies offer it as well, alsothey had no way to drain the old tank...so they were going to leave and not put the new one inwell, I said if it is too heavy you can just push it aside then put the new one inI discussed this with a sarcastic employee as she was explaining WHY theres is worth so much...and a main part was disposal of the old tank, which benefits them also as I wonder if they scrap it for cashI don't know if sarcastic is a fair word as she explained it to me as if I was a childwell, they never showed up yesterday...well, I did not know they were coming today...Wednesday September and someone called from my drive I guess saying in a barely audible voice that they were here...WELL I WAS NOT as I had Dr appts todayanyhow, I am not happy, but what can I do...also, I never received a copy of the contract or anything well, I don't care anymore..they may keep there ill gotten gains I truly am surprised in this competitive age we have that they offered no discount, partial refund...or even a cookiethey feel they outdid themselves installing a tank I have NO WARRENTY OR RECEIPTso, as far as they are concernedthey blessed me coming over to fix itI will say the plumber who installed it he and his trainee did a great job putting it in, no complaints on there part....now, I am just really ticked off at the way the gal that called talked down to us lowlifes, how dare I...and a lot others remark that they feel robbed Regards, Reverend [redacted]

Lori S*10:AM to me We have offered the customer a refund of $ We have also returned to the customers house to pick up the pipe. Thank you. Lori S*Office ManagerBenjamin Franklin Plumbing216-741-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Spoke with customer Explained that our price included a year warranty Customer did not initially understand that price included the extended warranty Customer has agreed to no refund and to remove complaint

Company responded by phone 3/4/16-[redacted]Ms. [redacted] from the company states that while they were there they were doing a live feed of the consumer's sewer and states that the sewer that the cons was looking was hers. She states the jet that they use clears out everything and states that the other company...

would have seen a clean sewer because they cleaned it. Ms [redacted] does not feel that the consumer is due a refund because they did the work. She also states that they advised the consumer of the fact that she will need to get the sewer redone to avoid having the same issues because the sewer is old. Ms. [redacted] stated they have even tried working with the consumer's insurance company to get see if they can get the money refunded to the consumer for having the job done. Ms. [redacted] states that they have offered to go back out make a video for the consumer at no charge to her. They state that they called the consumer and that the consumer was being unreasonable and all she wants is a refund, which they do not feel she is owed.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this is true concerning the warranty, but other companies offer it as well, also... they had no way to drain the old tank...so they were going to leave and not put the new one in... well, I said if it is too heavy you can just push it aside then put the new one in.... I discussed this with a sarcastic employee as she was explaining WHY theres is worth so much...and a main part was disposal of the old tank, which benefits them also as I wonder if they scrap it for cash... I don't know if sarcastic is a fair word as she explained it to me as if I was a child... well, they never showed up yesterday...well, I did not know they were coming today...Wednesday September 2 and someone called from my drive I guess saying in a barely audible voice that they were here...WELL I WAS NOT as I had Dr appts today... anyhow, I am not happy, but what can I do...also, I never received a copy of the contract or anything.  well, I don't care anymore..they may keep there ill gotten gains.....  I truly am surprised in this competitive age we have that they offered no discount, partial refund...or even a cookie... they feel they outdid themselves installing a tank I have NO WARRENTY OR RECEIPT.. so, as far as they are concerned.. they blessed me coming over to fix it.. I will say the plumber who installed it he and his trainee did a great job putting it in, no complaints on there part....now, I am just really ticked off at the way the gal that called talked down to us lowlifes, how dare I...and a lot others remark that they feel robbed..
Regards,
Reverend [redacted] ..

We have left a message for the customer to return call regarding concern.