Ben Hogan Golf Equipment Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your action concerning my Ben Hogan golf clubsI had said that I would be satisfied to either have my clubs returned to me or receive a full refundMy clubs were returned to me today in the unopened box that I sent them inI am satisfied getting my clubs backThe bank refunded my credit card for the prepaid reshafting of $214.95, which was not done by Ben Hogan GolfYou have my permission to close the complaint[redacted]

The clubs have been located and will be shipped back to Mr*** *** promptly

I purchased new irons from Ben Hogan Golf in August for $ I decided to have them reshafted, so sent them back to Ben Hogan Golf in DecemberI prepaid an additional $for the new shaftsI do have the delivery receipt from when they received my shipmentAfter a reasonable time had passed I tried to call and e-mail the company, without any luckI have since read that they are either closed
or restructuring the businessI would be happy if I could get my clubs back and a refund for the reshaftingIf I can't get my clubs back I would be looking for a full refundThank you
*** *** ** *** *** *** ** ***

Complaint: [redacted]
I am rejecting this response because:Some of your dates are incorrect. The 214.95 has been credited back to me by my card company. That charge was made in December before I shipped the clubs to Fort Worth.  The clubs were shipped to Ben Hogan via [redacted] on December 23, 2013. They arrived and were accepted on December 28,2016. The [redacted] tracking number is[redacted]     The clubs are new Ben Hogan Fort Worth irons at the following lofts: 27-31-35-39-43-47-51, with Tour Velvet black round grips. I paid $1,253.90 for these clubs.I had sent them in for reshafting. I would be happy to get my clubs back or would accept a full refund of the purchase price.
Regards,
[redacted]

Dear Ms. [redacted],Your email (below) was forwarded to me by [redacted] at [redacted] International.In short, the Ben Hogan Golf Equipment Company laid off most of its staff on 1/2/17 and filed for Chapter 11 bankruptcy protection on 1/28/17.  That said, we remain in business as we attempt...

to restructure and attract new investors.  I will work  to rectify Mr. [redacted] issue and apologize for the situation.  If you (or he) has any information about whom he may have spoken with on 1/13/17, it would be much appreciated.  I don’t know how the company could have collected $214.95 as Mr. [redacted] indicates, as we did not have any employees in place to process repair orders.We have moved to new, smaller offices (see address below); do you know where the clubs were sent?  Also, what kind of irons were they?Again, I will do everything I can to fix the problem quickly.  In the meantime, if you have any questions about the Ben Hogan Golf Equipment Company and our bankruptcy filing, please contact:[redacted]
Associate Attorney[redacted]
O: [redacted]Thank you. [redacted]President/CEO[redacted]Cell Phone [redacted]Ben Hogan Golf Equipment Company[redacted] Fort Worth , TX 76140-5124

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your action concerning my Ben Hogan golf clubs. I had said that I would be satisfied to either have my clubs returned to me or receive a full refund. My clubs were returned to me today in the unopened box that I sent them in. I am satisfied getting my clubs back. The bank refunded my credit card for the prepaid reshafting of $214.95, which was not done by Ben Hogan Golf. You have my permission to close the complaint.[redacted]