Ben Hur Moving & Storage, Inc.

*** *** *** was moved into NYC Mini Storage using Ben Hur Moving Incon 7/**/Job No***; ** *** *** was present on the day of the move in*** *** had access to her unit and stood here in NYC Mini Stoarge for months. *** *** choose *** on the lease (Option 1)
which is a third party insurance in case of theft protection of items in unit*** *** *** reported unknown missing items to me on January **, 2016,spoke to her and informed her since she has *** she has to open a claim with them first; *** *** stated she did not know what was missing exactly at this point. I contact *** on January **, and left various voicemail as per *** *** *** claim of missing items*** e-mailed my supervisor on Jan **, and my supervisor forward it to me the exact same dayWhen I receive the claim form I had tried to contact *** *** *** various times and received only her voicemail with no return callson January **, I was able to reach *** *** *** and spoke to her in regards to her claim I filled out *** managers internal incident report and sent it in the exact same day via fax. *** said they never received the faxed I sent on January **, I recent the *** managers internal incident report on February **, but have yet to receive any information as per *** *** herself* *** *** claim was denied thru *** (*** *** *** on March *, because the claim was not a burglary no evidence that pointed to that(no forcible entry) On March *, sent *** *** *** a claim for by mail as she requested; this same day I opened a claim # ***. On March **, *** *** *** she stated she had receive the claim form and she will fill out out when she gets the police report as informed to her by ***. On May **,sent a weight base claim for reminder. *** *** was able to get police report so was working again with *** and *** *** ***, I closed my claim #***I contac* *** *** and she informed me *** denied her claim again because this is a civil suit due to alleged missing items and no force entry. I sent ** *** various settlement and release form and she denied them allAlso explained to her that their was no possible way to know for sure if alleged items/boxes were lost by movers on Move out date: January *, The wardrobe boxes she stated are missing were (***) packed by herself and neighbors as she informed me on a previous phone conversation. However to show good faith we offered *** *** *** a weight base settlementAs a customer service oriented company that we are we empathized with *** and I listed to her 20-minutes complaints on how she will not accept anything less than $2,for the alleged wardrobe boxes missing that contained her great aunts clothingWe understand her frustration and below is a list that can help the claimedThe following list attached in regards to *** *** ***'s claim: 1) *** *** Move in Contract 2)Storage sign up form 3)Lease 4)Information faxed to *** in regards to *** *** 5)Emails to and from *** regarding *** *** 6)1st Settlement & release form sent on July **, 7) 2nd Settlement & release form sent on September *, 8) 3rd Settlement & release form sent on September *, 9) Emails from *** *** 10) Move out vacate NYC Mini Storage Form 11) Move out contract 12) 1st court date December **, 13) Our Adjournment request letter 14)2nd letter court adjournment date of Thursday January **, *If you have any question or concerns in behalf of this claim please feel free to e-mail me and cc all Thanks, Marilyn Customer Care Representative Ben Hur Moving & Storage, IncCustomer Service Department T###-###-#### f*-###-#### ***

July **, 2015RE: [redacted]
[redacted] ID# [redacted]Dear Dispute Resolution Services,We recently received your letter of complaint dated for July
**, 2015 in regards to [redacted] customer [redacted].Please see attached proofs from...

[redacted] signed lease
from [redacted] in reference to rate increase and also a letter notification
send out on April **, 2015. 
Sincerely,  Amy S[redacted] - Customer Service RepresentativeBen Hur Moving & Storage, Inc.Customer Service / Claims DepartmentT###-###-#### F#-###-####[redacted]

We received and looking into this matter. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Civil Court of the City of New York, Index Numbe[redacted] decided on January **, 2017 in my favor against Ben Hur Moving & Storage and NYC Mini Storage. This request for a civil hearing was filed October **, 2016, scheduled and delayed on December **, 2016 to January **, 2017. The [redacted], was dismissed without prejudice because of the service address.The paid insurance for vandalism or malicious mischief has not been paid by this insurance company.They have received a copy of the 52 listed items removed from original address (hence, no forcible entry or burglary for 48 items returned), copy of precinct report and my request for honoring the policy agreement of the items packed and stored by Ben Hur personnel. The neighbors did not pack any bedroom items. The abundant clothes, hats and shoes, packed by a Ben Hur Mover were missing and were not discovered until unpacking in January when I immediately inquired of Ben Hur about these items. The person identified by this business as denying my claim has not sent denial in writing as there were two claim numbers involved. I donot have a copy of Emails to Ben Hur from me It was two (2) wardrobe boxes and I could not accept weight-based pricing for missing items. The adjournment request letter and court adjournment date in January **, 2017 were never received. Telephone messages were/have always been returned. I am sorry that I had to have someone at the other end listen to my dismay over the lost/missing/stolen items that belonged to a person who trusted me with their care.
Sincerely,
[redacted]

Review: We moved out of our house in June to do renovations here. We sadly used this awful moving company, Ben-Hur Moving and Storage, to move and store all of the items in our house. This past Thursday, March **, when they came back with our things, we first saw that our huge basement couch was missing along with several other boxes. The foreman initially said that it must have been placed in another room or that someone forgot to take it from our storage room. After a few hours passed and the couch could not be located, the foreman -- who actually had taken the couch -- as well as the moving company's [redacted], began to question whether we even had a couch and whether they had taken it from the house. The next morning, Friday, March **, while we waited to meet [redacted] at the storage facility to try to find our stuff, we realized that 3 Salvador Dali lithographs that my in-laws gave us for our wedding in 1997 had not been returned to us. (We had about 150 boxes or so and did not realize they were missing as well until the next morning). We went over to the storage facility and they took us to a huge Area 51 space with tons of things just out in the open. After scouring the facility, we found the couch and boxes they previously claimed we never had. The paintings and one of our kitchen island chairs are still missing.

The [redacted], [redacted], has been completely unresponsive, refusing to reverse the charges for the second part of the move until this issue is resolved (the entire move cost $10,000, and we paid $4,300 for the return of the items (which they charged us for before telling us that our items were missing)). My husband has called repeatedly but the [redacted] refuses to return the calls. The head of the storage facility, [redacted], has been looking through some other storage rooms that were loaded around the time our things came in. But no one is giving us any information on where they are in their search and what they plan to do to reimburse us for this loss in the event they don’t find the paintings. The [redacted]’s are worth thousands — at least $15,000 but we will have to get a precise estimate from a dealer.

I plan to file a police report as it seems highly suspicious that these 3 lithographs could just disappear.Desired Settlement: First, and most desired, finding our lithographs and returning them to us. If they can't find them, we want to be made whole for the loss. In any case, we want them to respond to us and let us know what is going on.

Business

Response:

We received and looking into this matter. Thanks.

Review: I moved from NJ to Boston on 8/**/13 and my things were moved into a storage facility. There were numerous issues with my move, which I will not go into here. The specific complaint I have is regarding the glass top for my dining room table. Upon moving from storage to my Boston apartment on 9/*/13 I discovered that the glass top was missing. I subsequently called Ben Hur and spoke with someone who said that they foreman forgot to take it out of the truck. I'm sure they realized this prior to my calling, but did not proactively communicate the issue to me. I was told they would bring the table top to Boston the next time they were in the area.

After multiple attempts to contact the company via both phone and email, I received an email on Mon, Sep **, 2013 at 5:45 PM stating "delivery will be tomorrow - late. driver will call you." I responded saying that "late" was not ideal and asking for a more specific time window. The response I received indicated two alternative time options: "will 9-11am be better? or between 4-7pm? or postpone delivery for the [redacted] of this month." I responded saying that neither time would work for me as I work full time and need more than a day's notice to arrange for time off. Also, I could not commit to an October [redacted] delivery until I knew the timing. Imagine my surprise when I received a call at work the morning of October * from a driver waiting for me at storage, even though I had specifically stated that I would not be able to meet them.

We then arranged for delivery on October ** between the hours of 7am and 10am. I arranged for the morning off of work and waited and they never showed up. I was told they would alert me the next time a driver was in the Boston area.

In April 2014 I had not heard from the company again. I sent an email letting them know that I would be moving back to NJ in August so could they just keep the table top and then deliver it to me at my new NJ address. They agreed to this and on July ** we agreed that it would be delivered to my [redacted] apartment on August **. On the date of delivery, I received a call from customer service asking me to describe the table top because they have many in storage and they don't know which one is mine. I described it to the best of my ability, including the approximate dimensions (5' x 3').

On the morning of August ** I received an email and a phone call asking if they could send someone to measure the table base (which is in my possession) to help them determine which table top is mine. I explained to two separate people that doing so would not help as the base is significantly smaller than the top. I also reiterated the dimensions and was told that they "didn't make sense" as all the tables they see are approximately 8' long. I then asked to speak to a manager or supervisor and was connected to the voicemail of [redacted]. After leaving a message I called back to speak with the customer servie representative and got a generic voice mailbox.cDesired Settlement: I would like my table top delivered to me no later than Wednesday, August **, which is one week after the originally agreed-upon delivery date. If they can't find the table in their storage facility, I would accept reimbursement of the table cost of ~$350.

Business

Response:

[redacted]

Dear Dispute Resolution Services,

We recently received your letter of complaint dated for August **, 2014, in regards to customer [redacted], ID# [redacted].

In response to this claim we had issued a check of $175.00 to customer on 8/**/14 for the missing Glass Top. Customer was satisfied and claim was closed from our end.

If you should require any additional information regarding this complaint, have questions or suggestions how to resolve, please feel free to contact us at ###-###-#### or via email @ [redacted]

Sincerely,

Customer Service / Claims Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There were numerous issues including an inaccurate estimate, disingenuous sales practices, potentially breech of contract, and an attempt to extort additional cash payment from me on the day of the move.

To begin at the beginning: I needed to move on short notice (2 weeks), so I hired Ben Hur to do a full service move. They sent an inspector - [redacted] - to do a visual inspection of my place. He did so, and sent me an estimate that had a correct itemization of our furniture, but what seemed to me to be too small an estimate of the number of boxes needed. I commented that the estimate did not seem complete to [redacted] but was assured (over the phone) it would be sufficient. [redacted] said that I misunderstood what was meant by "boxes" in the contract - for a move like mine, which was taking place within a single building complex, I was told that special large "bin" boxes would be used, hence a smaller number of them would be needed than the normal sized boxes. Based on this representation, I signed the contract (electronically).

The day of the move came (yesterday - June **) and the movers arrived 2 hours and 15 minutes later than was specified on my contract (my contract said 8am on it, the movers arrived at 10:15am, which Ben Hur dispatch claimed was due to a clerical error). The foreman took a look around our apartment and announced that our estimate was insufficient, so he would not be moving all of our stuff. I asked him to clarify if that meant we should get other movers because Ben Hur was declining to do the job, or if he was demanding more money, or what else he could mean. After some back and forth with his [redacted] the foreman assured us that he and his men would do the move for the price specified in our contract, so long as I "took care of" him and his men at the end of the move ([redacted]). I asked if we could get a new quote in writing stating that the entire apartment would be moved but was assured this was not necessary - they were a reputable business and they wouldn't leave me in the lurch. I needed to vacate my apartment so I accepted this state affairs and let them get to work.

Work proceeded for approximately 5 hours, from 10:30a.m. to 3:30. Then, with approximately 1/4 of our items still at our old apartment, the foreman announced to me that they were done with the list of items on our contract, so work was going to stop, and I needed to pay them. I demurred that the job was not done and I would not pay until the job was done, and the foreman threatened to harm my property if I didn't go along. The specific words he used at that moment were (pardon the bad language) "you [redacted] with us, we can [redacted] with you right back" - there were at least two others present when he made that statement. Under the duress of this threat, I filled out the forms I was handed (indicating that the move had been satisfactory) and signed.Desired Settlement: I believe I should be entitled for compensation for the duress that I was put under. This included being made to wait over 2 hours for the men to arrive, being given a faulty estimate, being threatened in a clear attempt to extort additional payment, the emotional trauma of being physically threatened in my own home, and compensation for the physical labor I have had to perform to finish the job myself. At the very least, I should be refunded the $1400 I paid for this move. I would also like a written apology from [redacted], who prepared the inaccurate estimate, and who was my point of contact with Ben Hur throughout the move.

Business

Response:

We received and looking into this matter. Thanks.

Review: I called benhur to make my monthly payment for the parking spot I've been renting for about a year now to be surprised with an increase in my monthly rate, I was called a liar by their customer service representative when I explained I never received notice of such increase when I signed their agreement or prior to them increasing the rate supposedly in April: which I find extremely weird because if they increased it in April how come I was still being charged the same amount I've always been paying until this point. I asked to speak to a manager, I was told his name was Zsuri; and he never returned any of my calls after leaving messages with the representatives over the phone. I was called a liar by his assistant and by the person who supposedly emailed me herself with their false notification I never received. As of now I am currently looking for a new place to park my vehicle as I find it extremely disrespectful as a customer bringing them business to be treated in such a rude way. Terrible customer service the manager is never available to take calls and resolve problems himself.Desired Settlement: I would like to get my rate back and cancel service

Business

Response:

July **, 2015RE: [redacted]

[redacted] ID# [redacted]Dear Dispute Resolution Services,We recently received your letter of complaint dated for July

**, 2015 in regards to [redacted] customer [redacted].Please see attached proofs from [redacted] signed lease

from [redacted] in reference to rate increase and also a letter notification

send out on April **, 2015.

Sincerely, Amy S[redacted] - Customer Service RepresentativeBen Hur Moving & Storage, Inc.Customer Service / Claims Department

I chose Ben Hur over 4 other companies and one of the larger companies told me that I would be sorry and I was.

The company had the lowest cost and things began well. Delivery was a mess because of an emergency hospitalization and misinformation. The major dissatisfaction was the techs did not disassemble a bed correctly and the special screws ([redacted]) were not taken out and some had fallen. I asked them to haul away the broken bed as a goodwill effort but it was not to be - no response received.

I ended up paying what [redacted] and other movers requested and buying a bedframe.

Review: We are shipping furniture and personal belongings (46 years worth) from NY to California. The shipment left NY on August [redacted] 2013. We were told it would be driven on a truck and would arrive the week of August [redacted]. Then we were told there were delays and they did not have a driver. After many phone calls and emails we were finally told that our shipment left NY on August [redacted]. After numerous phone calls and emails we were finally told that our shipment went on a train and would arrive on Monday September [redacted]. This is already 11 days past the contract promise of delivery time. When we called we were told that the furniture it not arriving today and they don't know when it will. When asked if they have the tracking number for the container on the train [redacted], the manager said that he did not have it. When asked by the VISA representative (we filed a complaint) [redacted] said "I have no idea" where the furniture is. Over the past month we have been put off, lied to, put on perpetual hold, and we still do not have any furniture and other belongings and the company does not appear to know where our furniture it. We were also never told that our furniture would be put on a train or picked up by a non Ben Hur moving company which is what we are being told now.Desired Settlement: We want our items delivered in an appropriate manner with a reputable moving company...clean, free of defects, bugs, dirt.

Business

Response:

[redacted] TEL. ###-###-#### ###-###-####

September **, 2013

RE:[redacted]

ID# [redacted]

Dear [redacted],

We recently received your letter of complaint dated for September **, 2013 in regards to customer, [redacted] ID# [redacted].

On Monday August *, 2013 we picked up [redacted] belongings from[redacted] for delivery to [redacted]. Due to a series of unfortunate events we were unable to deliver [redacted] belongings within the month of August 2013.

On Friday September **, 2013 [redacted] received delivery of her goods in California. [redacted] was given a 10% discount on her moving estimate, which equaled $330.00, and $350.00 for the lateness ($25.00 * 14 Days). [redacted] claim is now closed in our system.

If you should require any additional information regarding this claim please feel free to contact our Customer Service / Claims Department at ###-###-#### or ###-###-####.

Sincerely,

Ben Hur Moving & Storage, Inc.

Customer Service / Claims Dept. Rep.

T###-###-#### F#-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ben Hur Moving did finally have the furniture delivered but did not follow up to see if after having it wrappted in storage for so long, and moved multiple times and shipped on a train (not their usual procedures), if the items were delivered without damage.

We have sent them a letter, but based on other Revdex.com complaints it is not easy to get compensation from them.

We do have damage and need to know how we will be compensated.

1. Completely broken leg of dining room table.

2. Two living rooms couches made of fabric damage by being tied and taped tightly for over a month. The material is depressed and is not bouncing back.

3. Mashed lamp shade.

thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] TEL. ###-###-#### ###-###-####

October **, 2013

RE: [redacted] / [redacted]

ID# [redacted]

Dear [redacted],

We received your letter regarding additional concerns from [redacted] & [redacted] and would like to address these complaints.

[redacted] & [redacted], received their delivery on Friday September **, 2013. Attached to every customers' delivery document is a form requesting the performance of their move and space to note and rate if the service was unsatisfactory. Our customer service department follows up with customers move within several days after the move either via email or phone asking how was their moving experiences and providing options on where they can respond to via email, fax or posting a brief review on our [redacted] or [redacted] website.

On Tuesday September **, 2013 [redacted], contacted our office regarding damages from the deliver and we responded right away and sent a weight base claim form (based on their contracts liability). The customer returned the completed claim form on Wednesday September **, 2013 and Sunday September **, 2013 the customer was sent a settlement & a release form for $158.00. The customer has not responded to the settlement accepting nor denying the claim.

On Monday October *, 2013 our Accounting Department received notice from [redacted] Credit Card Company to stop payment or charge back the payment amount of $1650. 00 for their move.

At this time I do not have any further information regarding this customer as their Credit Card Dispute is being handled by our Accounting Department. If you have any further questions regarding this customer please feel free to contact me at ###-###-####.

Sincerely,

[redacted] - Customer Service Representative

Ben Hur Moving & Storage, Inc.

Customer Service / Claims Department

T###-###-#### F#-###-####