Ben Iskovitz

We have come to an agreement with this customer to issue a full refund This consumer request should be resolved Please let me know if you need any additional information

The Juneau Wood Complete Playset has a day return policy. Swing-N-Slide provides a year Limited Warranty to be free from defects in workmanship and materials, under use and conditions and required maintenance. We have offered to replace all boards that the consumer requests
to ensure the play system is safe. This resolution, however is not acceptable to the consumer at this time. We are looking into other resolutions. Thanks,*** ***Customer Service ManagerSwing-N-SlideBarberry Dr.Janesville, WI

We have come to an agreement with this customer to issue a full refund.  This consumer request should be resolved.  Please let me know if you need any additional information.