Dear [redacted],
We worked for a [redacted],
[redacted].
We received a complaint from a [redacted] at that address but we have no record of her, the person who signed for 2 service calls was a [redacted], also on the credit card...
receipt.
As far as we know, we have never spoken to [redacted]. We responded to [redacted]'s request for service on August 15th. We checked out his air conditioning system and found a loose nut which we tightened and recharged the system with Freon. The system was working fine when we left and [redacted]s signed that there is no warrenty on Freon. He signed a ticket that said If the system gets low on Freon again we will need to do a leak test. On September third [redacted]s called again for service. We went out and found the system working fine. He signed our ticket and paid the service charge. We do not understand why anyone would expect to receive service for free, but since we want all of our customer's to be happy with our service, if [redacted]s would like us to credit his credit card, all he has to do is call us and we would be happy to refund the 89.00 service charge. But we gave him service and most people realize when they contact us that there will be a charge for coming out to their home.
Robert L[redacted]
General Manager
Dear [redacted],
We worked for a [redacted],
[redacted].
We received a complaint from a [redacted] at that address but we have no record of her, the person who signed for 2 service calls was a [redacted], also on the credit card...
receipt.
As far as we know, we have never spoken to [redacted]. We responded to [redacted]'s request for service on August 15th. We checked out his air conditioning system and found a loose nut which we tightened and recharged the system with Freon. The system was working fine when we left and [redacted]s signed that there is no warrenty on Freon. He signed a ticket that said If the system gets low on Freon again we will need to do a leak test. On September third [redacted]s called again for service. We went out and found the system working fine. He signed our ticket and paid the service charge. We do not understand why anyone would expect to receive service for free, but since we want all of our customer's to be happy with our service, if [redacted]s would like us to credit his credit card, all he has to do is call us and we would be happy to refund the 89.00 service charge. But we gave him service and most people realize when they contact us that there will be a charge for coming out to their home.
Robert L[redacted]
General Manager