Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted the company once for the past three days! They stated that my refund is going back into my account they provided me the correct bank account information they stated that it takes 48 hours to refund the account. Well it has been over the 48 overs by four days now. I have not got the money back that I am owed now I either want you to refund my money into my account or I want you to overnight me a check with the amount you owe me! [redacted] I want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated September [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any...
concerns of our customers. Upon receipt of this complaint, PowerPay contacted [redacted] to speak about her concerns and we were able and come to an amicable solution. We are issuing her a credit in the amount of $1,765.80 and she should see these funds within the next 72 hours. At this time we feel that we have done everything to resolve [redacted]’s concerns to her satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
This is in response to complaint from : LAY OF THE LAND (MID [redacted]) located at [redacted] dated March [redacted], 2016. We validated the merchant had communication issues on his terminal that generated duplicate sales. After partnering with the vendor of the...
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dial. We will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $255.75 courtesy credit to merchant for the inconvenience. Ruben M[redacted] Relationship Management SupervisorEPSG Platinum Services Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am exceptionally pleased with the response from EVO Payments.
Sincerely,
[redacted]
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working...
to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run 9 transactions back to the original card holders credit cards. There was a total of $12,304.88 returned back to the credit cards that were in question. At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, [redacted] Sales Support Manager
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated June [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to...
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay spoke with the owner [redacted] and we apologized for not crediting him back the $250.00 in a timely manner. We were able to ACH the funds to the merchant and he confirmed that it is pending in his bank account as of June [redacted], 2017. At this time we feel that we have been able to resolve this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted]) located at [redacted] Revdex.com notification dated Wednesday, February **, 2016
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in...
the amount of $395.00 and the Annual Fee of $97.00 on this account. This account has been closed.
Total fees of $492.00 collected for the Early Closure fees and Annual fee have been refunded.
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused.
If you have questions please let me know.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride...
in working to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] and we were unable to reach her at the phone numbers provided to us. Because her bank rejected these funds, we have waived the Sept 2017 charges totaling $53.70 not the amount that she listed of $57.00. We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
We have refunded the account in full $1233.85 as the March 2016 fees were rejected back to us. We apologize for the inconvenience. The account was opened and approved for an online website. If the merchant feels this was a case of identity theft we do recommend contacting our loss prevention...
department to file a “Identity theft” Affidavit. Loss Prevention may be contacted at ###-###-####. Please know the account is closed with no further billing. Tricia B[redacted] Vice President Operations
[redacted] [redacted] I am writing in response to your letter dated February [redacted], 2017, regarding the above-referenced complaint filed with your agency. [redacted]) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January [redacted] 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb [redacted], 2017. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager Tell us why here...
Brian D. Delaney D/B/A: Visiting [redacted] (Merchant ID # [redacted]) I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced review that was filed with your agency. After reviewing this account and speaking with...
[redacted], we were able to come to an amicable resolution and move forward with issuing [redacted] a credit in the amount of $4,270.15. As soon as he contacts us back with banking information, we will move forward with issuing the credit. At this time we feel as though we were able to resolve this issue per the merchant’s request. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
In response to the complaint, we spoke with the merchant and advised that a refund was being issued for $500 representing the equipment charge. This should be in their bank account on file within 3 business days.The early closure fee of $395 and $295 representing reimbursement from prior processor...
will not be refunded and were properly disclosed. Copies of the merchant contract, reimbursement certificate and terminal placement agreement were previously sent to the merchant.We do regret losing them as a customer.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are not asking for FEES to be paid to us. We had a bank account go negative, we asked them to change it 1/*/2016 as you saw on our initial paperwork so we would no longer have funds deposit into a negative account. On the day it was supposed to switch, (1/*/2016), it did not, and we lost hundreds of dollars AFTER it should have changed. We are asking for the money we lost after that date, not before that date. Additionally, their response is FLASE, we sent bank screenshots showing that deposits did not start until Jan [redacted]. 18 days past their 3 to 5 day timeframe from the paperwork we filed on 1/*/2016 to change the bank account, per their policy. They keep responding to us without aknowlegeing the first paperwork we filed on 1/*, that they ADMITTED was the wrong paperwork, on 1/*. They promised me on 1/* that we would be made whole and now they are acting like they did notig wrong. This is insane!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted] I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your...
agency. Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers. Upon receipt of this complaint, an EVO representative contacted [redacted] and was able to verify their concerns and find a resolution. We were able to verify that EVO had already issued a credit for two of the transactions totaling $114.90 but was not paid for an [redacted] transaction because of a system migration with EVO’s systems. We are issuing them a credit in the amount of $961.93. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Please see below response to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $139.93 was issued to the merchants bank account on October *. This was a billing error and was corrected and credited...
once it was brought to our attention. The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint. SincerelyJulie O'C[redacted]
In response to complaint, we have tried to contact [redacted] on 01/**/2016, 01/**/2016, and 01/**/2016 for MID [redacted] Lutheran Memorial Learning Center in regards to account closure and a refund request.
The closure request was sent to the sales...
representative and not to EVO Payments International directly. Our office did eventually receive the closure request. However, EVO is honoring the closure request that was initially sent in August 2015. Due to this account being open and processing in August 2015 all monthly fees billed at month end for August 2015 are valid and will not be refunded.
Credit was issued for September 2015 fees ($21.95), October 2015 fees ($21.95), and December 2015 fees ($227.05) totaling ($270.95). On December **, 2015 ($22.95) was credited for November 2015 fees.
Lutheran Memorial Learning Center is being refunded total fees in the amount of $270.95 and the account has been closed. We regret the inconvenience this caused and apologize for delay in processing the closure. We trust this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
February 10, 2017 *
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated February **, 2017, regarding the above-referenced complaint filed with your agency. EVO...
Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, an EVO manager contacted [redacted] and we were able to come to an amicable resolution. We have agreed to close the account and waive the termination fee of $250.00. At this time we feel that we have been able to resolve this matter to the satisfaction of [redacted] and his business. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your agency. Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. . Upon notification of this complaint, a Manager with Momentum contacted [redacted] and we were able to find an amicable resolution. [redacted] and Momentum was able to come to an agreement to credit back 6 months of monthly charges and also the cancellation fee that was charged to [redacted]. The total amount of funds being credited to [redacted] is being sent in the form of a check in the amount of $505.70. At this time, we feel that Momentum has been able to come to a satisfactory resolution with [redacted]. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted] [redacted]
[redacted]
[redacted] I am writing in response to your review dated...
June [redacted] 2017, regarding the above-referenced Customer Review filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact Mr. E[redacted] and were unable to get hold of him to discuss his concerns. We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant. A total of $155.95 has been ACH’ed to the merchant as of June [redacted], 2017. Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have contacted the company once for the past three days! They stated that my refund is going back into my account they provided me the correct bank account information they stated that it takes 48 hours to refund the account. Well it has been over the 48 overs by four days now. I have not got the money back that I am owed now I either want you to refund my money into my account or I want you to overnight me a check with the amount you owe me! [redacted] I want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated September [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any...
concerns of our customers. Upon receipt of this complaint, PowerPay contacted [redacted] to speak about her concerns and we were able and come to an amicable solution. We are issuing her a credit in the amount of $1,765.80 and she should see these funds within the next 72 hours. At this time we feel that we have done everything to resolve [redacted]’s concerns to her satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
This is in response to complaint from : LAY OF THE LAND (MID [redacted]) located at [redacted] dated March [redacted], 2016. We validated the merchant had communication issues on his terminal that generated duplicate sales. After partnering with the vendor of the...
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dial. We will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $255.75 courtesy credit to merchant for the inconvenience. Ruben M[redacted] Relationship Management SupervisorEPSG Platinum Services Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am exceptionally pleased with the response from EVO Payments.
Sincerely,
[redacted]
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working...
to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run 9 transactions back to the original card holders credit cards. There was a total of $12,304.88 returned back to the credit cards that were in question. At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, [redacted] Sales Support Manager
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated June [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to...
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay spoke with the owner [redacted] and we apologized for not crediting him back the $250.00 in a timely manner. We were able to ACH the funds to the merchant and he confirmed that it is pending in his bank account as of June [redacted], 2017. At this time we feel that we have been able to resolve this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted]) located at [redacted] Revdex.com notification dated Wednesday, February **, 2016
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in...
the amount of $395.00 and the Annual Fee of $97.00 on this account. This account has been closed.
Total fees of $492.00 collected for the Early Closure fees and Annual fee have been refunded.
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused.
If you have questions please let me know.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride...
in working to resolve any concerns of our customers. Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] and we were unable to reach her at the phone numbers provided to us. Because her bank rejected these funds, we have waived the Sept 2017 charges totaling $53.70 not the amount that she listed of $57.00. We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
We have refunded the account in full $1233.85 as the March 2016 fees were rejected back to us. We apologize for the inconvenience. The account was opened and approved for an online website. If the merchant feels this was a case of identity theft we do recommend contacting our loss prevention...
department to file a “Identity theft” Affidavit. Loss Prevention may be contacted at ###-###-####. Please know the account is closed with no further billing. Tricia B[redacted] Vice President Operations
[redacted]
[redacted] [redacted] I am writing in response to your letter dated February [redacted], 2017, regarding the above-referenced complaint filed with your agency. [redacted]) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January [redacted] 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb [redacted], 2017. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager Tell us why here...
Brian D. Delaney D/B/A: Visiting [redacted] (Merchant ID # [redacted]) I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced review that was filed with your agency. After reviewing this account and speaking with...
[redacted], we were able to come to an amicable resolution and move forward with issuing [redacted] a credit in the amount of $4,270.15. As soon as he contacts us back with banking information, we will move forward with issuing the credit. At this time we feel as though we were able to resolve this issue per the merchant’s request. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
In response to the complaint, we spoke with the merchant and advised that a refund was being issued for $500 representing the equipment charge. This should be in their bank account on file within 3 business days.The early closure fee of $395 and $295 representing reimbursement from prior processor...
will not be refunded and were properly disclosed. Copies of the merchant contract, reimbursement certificate and terminal placement agreement were previously sent to the merchant.We do regret losing them as a customer.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are not asking for FEES to be paid to us. We had a bank account go negative, we asked them to change it 1/*/2016 as you saw on our initial paperwork so we would no longer have funds deposit into a negative account. On the day it was supposed to switch, (1/*/2016), it did not, and we lost hundreds of dollars AFTER it should have changed. We are asking for the money we lost after that date, not before that date. Additionally, their response is FLASE, we sent bank screenshots showing that deposits did not start until Jan [redacted]. 18 days past their 3 to 5 day timeframe from the paperwork we filed on 1/*/2016 to change the bank account, per their policy. They keep responding to us without aknowlegeing the first paperwork we filed on 1/*, that they ADMITTED was the wrong paperwork, on 1/*. They promised me on 1/* that we would be made whole and now they are acting like they did notig wrong. This is insane!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted] I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your...
agency. Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers. Upon receipt of this complaint, an EVO representative contacted [redacted] and was able to verify their concerns and find a resolution. We were able to verify that EVO had already issued a credit for two of the transactions totaling $114.90 but was not paid for an [redacted] transaction because of a system migration with EVO’s systems. We are issuing them a credit in the amount of $961.93. At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Please see below response to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $139.93 was issued to the merchants bank account on October *. This was a billing error and was corrected and credited...
once it was brought to our attention. The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint. SincerelyJulie O'C[redacted]
In response to complaint, we have tried to contact [redacted] on 01/**/2016, 01/**/2016, and 01/**/2016 for MID [redacted] Lutheran Memorial Learning Center in regards to account closure and a refund request.
The closure request was sent to the sales...
representative and not to EVO Payments International directly. Our office did eventually receive the closure request. However, EVO is honoring the closure request that was initially sent in August 2015. Due to this account being open and processing in August 2015 all monthly fees billed at month end for August 2015 are valid and will not be refunded.
Credit was issued for September 2015 fees ($21.95), October 2015 fees ($21.95), and December 2015 fees ($227.05) totaling ($270.95). On December **, 2015 ($22.95) was credited for November 2015 fees.
Lutheran Memorial Learning Center is being refunded total fees in the amount of $270.95 and the account has been closed. We regret the inconvenience this caused and apologize for delay in processing the closure. We trust this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
February 10, 2017 *
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated February **, 2017, regarding the above-referenced complaint filed with your agency. EVO...
Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, an EVO manager contacted [redacted] and we were able to come to an amicable resolution. We have agreed to close the account and waive the termination fee of $250.00. At this time we feel that we have been able to resolve this matter to the satisfaction of [redacted] and his business. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted]
*
*
*
[redacted] [redacted]
[redacted] ...
I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your agency. Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. . Upon notification of this complaint, a Manager with Momentum contacted [redacted] and we were able to find an amicable resolution. [redacted] and Momentum was able to come to an agreement to credit back 6 months of monthly charges and also the cancellation fee that was charged to [redacted]. The total amount of funds being credited to [redacted] is being sent in the form of a check in the amount of $505.70. At this time, we feel that Momentum has been able to come to a satisfactory resolution with [redacted]. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted]
[redacted] [redacted]
[redacted]
[redacted] I am writing in response to your review dated...
June [redacted] 2017, regarding the above-referenced Customer Review filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact Mr. E[redacted] and were unable to get hold of him to discuss his concerns. We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant. A total of $155.95 has been ACH’ed to the merchant as of June [redacted], 2017. Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager