[redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Zenith Merchant Services takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, a Customer Support Representative contacted [redacted] and we were able to come to an amicable resolution. This merchant will be credit back a total of $790.00 for two of the Termination fees charged to him. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at [redacted] Sincerely, Kathy B[redacted]Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please withdraw my complaint. This issue has been resolved.
Sincerely,
[redacted]...
[redacted] [redacted]
[redacted]
[redacted]
I am writing in response to your letter dated June [redacted], 2017, regarding the above-referenced complaint filed with...
your agency. Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, Representative contacted [redacted] in order to resolve [redacted]’s concerns. We were able to come to an amicable resolution and we have agreed to credit [redacted] back the requested amount of $1396.68. A check will be sent to the merchant within 7-10 business days. At this time we feel that we were able to resolve [redacted]’s concerns to her satisfaction. If you have any additional questions, please do not hesitate to contact me at [redacted] ext. [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and [redacted] came into effect on February [redacted] 2012 (the...
date of their first transaction) The merchant cancelled on September [redacted] 2015. The Agreement had already renewed for a 1 year term on February [redacted] 2015 per Item 13 of the Terms and Conditions. The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $295 if the contract was cancelled before February [redacted] 2015 because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $295 early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this.
Julie O'[redacted]
P-###-###-####
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the document from my credit union in response to the "attempted" deposits from evo. America First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt)
Sincerely,
[redacted]
Good afternoon [redacted],I appreciate your prompt attention with regards this matter. As I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no avail. As of today's date, I have not received any contact from EVO Canada since May [redacted]. As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate move. EVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.com. The amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on 3 continents would seem to be a drop in the bucket. I am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faith. While I have only had direct dealings with their [redacted] subsidiary, they have been abysmal. I would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standard. Thank you in advance for your prompt attention to this matter, and I await your next communication. I have attached a copy of a brief summary of this issue for [redacted]'s perusal. Sincerely yours,[redacted]
[redacted]
I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns...
of our customers. Upon receipt of this complaint, PowerPay spoke with [redacted]’s assistant [redacted] and we were informed that the Routing # that we had on file was the cause of funds being held. The Routing number was corrected on March [redacted], 2017 and the funds that were on hold have been released to the merchant’s correct bank account. We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $190.58. At this time we feel that we have been able to come to a satisfactory resolution with [redacted]. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees.
We hope this resolves the issue
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph 15 states I must maintain a reserve account for EVO for 2 years after termination. The contract goes on to say EVO may debit that account for fines fees penalties at their sole discretion. I told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon receipt of the complaint we contacted the merchant in an effort to resolve the complaint. It was confirmed that he did not send a written request to close the account. The monthly fees that had been assessed on the account were rejected by his bank and therefore never collected by...
us . The merchant was advised at that time that his account was in default and that he is responsible for an early termination fee of $395 as well as an additional $395 that we credited to his account to cover the cost of the cancellation fee with his previous processor for a total of $790. Subsequent attempts to contact the merchant to resolve the issue have been unsuccessful – numerous phone calls and voicemail messages have been made but we have received no response to date. The account is now frozen pending a reply from the merchant.
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We have received the cancellation notice as well as the refund requested. Thank you for your help...
This is in response to complaint referenced above.
We have informed [redacted] his account has been closed as of 01/**/2016. The November 2015 fees for $66.45 are valid billed fees. The fees of $101.17 billed for the month of December 2015 were to be credited back to...
his account, however[redacted] informed us that his bank reversed the ACH debit of $101.17 and the funds are back in his account.
Per our conversation with [redacted] he is satisfied with this resolution.
We trust this resolves this issue.
Sincerely
Eileen M[redacted]
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. We provided him a 60 day trial period to look over all the terms of the contract before the 4 year term set in and these concerns were never communicated to us until recently. When [redacted] signed the contact on October [redacted], 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review. We apologize that the copy that we sent [redacted] was originally faxed to us and then refaxed to him, so the copy was not as legible as the one [redacted] would have received when he signed the contract. Once we receive a signed cancellation letter from [redacted] we will terminate his account with us as we agreed. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The only discrepancy with their response is regarding the routing number they had on file causing the funds to be held. The wrong routing number was in no way a fault of my company's (as they did have our correct routing number on that date) but a fault of EVO's own data entry error. They entered an incorrect routing number for our deposits causing them to be held. The routing number they entered was in no way associated with our banks routing number. We did provide EVO with the documentation to support this. It was not until a complaint was filed with the Revdex.com that an effort was made to resolve the discrepancy with the amount of the deposit due to reject fees. Sincerely, [redacted] Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been resolved. I wish I had filed 4 months ago, maybe myself and my customers would have gotten our money back sooner. I see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happen. Terrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]...
[redacted]
[redacted]
[redacted]
[redacted] I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Zenith Merchant Services takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, a Customer Support Representative contacted [redacted] and we were able to come to an amicable resolution. This merchant will be credit back a total of $790.00 for two of the Termination fees charged to him. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at [redacted] Sincerely, Kathy B[redacted]Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please withdraw my complaint. This issue has been resolved.
Sincerely,
[redacted]...
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
I am writing in response to your letter dated June [redacted], 2017, regarding the above-referenced complaint filed with...
your agency. Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, Representative contacted [redacted] in order to resolve [redacted]’s concerns. We were able to come to an amicable resolution and we have agreed to credit [redacted] back the requested amount of $1396.68. A check will be sent to the merchant within 7-10 business days. At this time we feel that we were able to resolve [redacted]’s concerns to her satisfaction. If you have any additional questions, please do not hesitate to contact me at [redacted] ext. [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and [redacted] came into effect on February [redacted] 2012 (the...
date of their first transaction) The merchant cancelled on September [redacted] 2015. The Agreement had already renewed for a 1 year term on February [redacted] 2015 per Item 13 of the Terms and Conditions. The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $295 if the contract was cancelled before February [redacted] 2015 because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $295 early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this.
Julie O'[redacted]
P-###-###-####
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the document from my credit union in response to the "attempted" deposits from evo. America First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt)
Sincerely,
[redacted]
Good afternoon [redacted],I appreciate your prompt attention with regards this matter. As I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no avail. As of today's date, I have not received any contact from EVO Canada since May [redacted]. As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate move. EVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.com. The amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on 3 continents would seem to be a drop in the bucket. I am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faith. While I have only had direct dealings with their [redacted] subsidiary, they have been abysmal. I would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standard. Thank you in advance for your prompt attention to this matter, and I await your next communication. I have attached a copy of a brief summary of this issue for [redacted]'s perusal. Sincerely yours,[redacted]
[redacted]
I am writing in response to your letter dated April [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns...
of our customers. Upon receipt of this complaint, PowerPay spoke with [redacted]’s assistant [redacted] and we were informed that the Routing # that we had on file was the cause of funds being held. The Routing number was corrected on March [redacted], 2017 and the funds that were on hold have been released to the merchant’s correct bank account. We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $190.58. At this time we feel that we have been able to come to a satisfactory resolution with [redacted]. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees.
We hope this resolves the issue
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph 15 states I must maintain a reserve account for EVO for 2 years after termination. The contract goes on to say EVO may debit that account for fines fees penalties at their sole discretion. I told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon receipt of the complaint we contacted the merchant in an effort to resolve the complaint. It was confirmed that he did not send a written request to close the account. The monthly fees that had been assessed on the account were rejected by his bank and therefore never collected by...
us . The merchant was advised at that time that his account was in default and that he is responsible for an early termination fee of $395 as well as an additional $395 that we credited to his account to cover the cost of the cancellation fee with his previous processor for a total of $790. Subsequent attempts to contact the merchant to resolve the issue have been unsuccessful – numerous phone calls and voicemail messages have been made but we have received no response to date. The account is now frozen pending a reply from the merchant.
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We have received the cancellation notice as well as the refund requested. Thank you for your help...
in this matter.
Sincerely,
[redacted]
This is in response to complaint referenced above.
We have informed [redacted] his account has been closed as of 01/**/2016. The November 2015 fees for $66.45 are valid billed fees. The fees of $101.17 billed for the month of December 2015 were to be credited back to...
his account, however[redacted] informed us that his bank reversed the ACH debit of $101.17 and the funds are back in his account.
Per our conversation with [redacted] he is satisfied with this resolution.
We trust this resolves this issue.
Sincerely
Eileen M[redacted]
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. We provided him a 60 day trial period to look over all the terms of the contract before the 4 year term set in and these concerns were never communicated to us until recently. When [redacted] signed the contact on October [redacted], 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review. We apologize that the copy that we sent [redacted] was originally faxed to us and then refaxed to him, so the copy was not as legible as the one [redacted] would have received when he signed the contract. Once we receive a signed cancellation letter from [redacted] we will terminate his account with us as we agreed. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The only discrepancy with their response is regarding the routing number they had on file causing the funds to be held. The wrong routing number was in no way a fault of my company's (as they did have our correct routing number on that date) but a fault of EVO's own data entry error. They entered an incorrect routing number for our deposits causing them to be held. The routing number they entered was in no way associated with our banks routing number. We did provide EVO with the documentation to support this. It was not until a complaint was filed with the Revdex.com that an effort was made to resolve the discrepancy with the amount of the deposit due to reject fees. Sincerely, [redacted] Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been resolved. I wish I had filed 4 months ago, maybe myself and my customers would have gotten our money back sooner. I see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happen. Terrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved.
Sincerely,
[redacted]