On February 26, 2015, Ms [redacted] l contacted Nancy N [redacted] Phoenix College Paralegal Advisor, concerning admission to the programThe advisor responded the same day, sending Ms [redacted] l information on the program, eligibility, information on testing, transcripts needed, and pre-requisites requiredMs [redacted] l and MsN [redacted] e exchanged numerous emails over the next month with MsN [redacted] e providing additional information in response to Ms [redacted] l’s questions concerning program and enrollment processes and protocolsMsN [redacted] e also provided Ms [redacted] l with a Course Selection Guide on March 3, 2015, a document that details how to register for classes and information on the first classes she should register for.Registration for summer and fall classes began on March Prior to that date, Ms [redacted] l submitted the appropriate paperwork for admission to the Paralegal program and was admittedMsCottrell contacted MsN [redacted] e on March 24, the day after registration for summer classes began, requesting information on overridesAt that time Ms [redacted] l had discovered that the summer classes were fullMsN [redacted] e informed her that the overrides into full classes are not allowed by the departmentMs [redacted] l repeated requested an overrideThis request was denied by MrScott H [redacted] based on a process established and followed by the Criminal Justice Department at Phoenix CollegeOverrides are never granted for paralegal courses.Additionally, Ms [redacted] l was told that there was no wait list for these courses (another practice established and followed by the Criminal Justice Department at Phoenix College) and that students must monitor full courses to check for availabilityTypically, seats become available when other students change their schedule and/or when students fail to pay by the payment deadline and are dropped for non-paymentMs [redacted] l was also informed of other general education courses (i.e., COM, CRE) she could take that were required for the program and were available with open seats for the summer termOn April 1, 2014, Ms [redacted] l emailed and called Program Director Scott Hauert once againMrHauert spoke to Ms [redacted] l over the phone concerning her requestThis was following two email responses from MrHauert on this issue and a response confirming the Department policy from MrRick W***, Department Chair over Criminal Justice, Emergency Response, and Legal StudiesMs [redacted] l reported that she contacted the Dean’s office for an override and to submit a complaintA formal complaint was received by MrWilbert [redacted] Dean of Arts and Sciences, on April 13, Ms [redacted] l also contacted MsChris H [redacted] Vice President of Student Affairs and Acting Phoenix College PresidentOn April 27, 2015, MsN [redacted] e emailed Ms [redacted] l to inform her that several seats for summerparalegal courses had become availableMs [redacted] l was able to successfully enroll in LASfor the summer termMrNelson investigated Ms [redacted] l’s complaint and submitted a written response on May 8, 2015indicating the following: “The allegation of unprofessional behavior on behalf of MrHauert is not substantiatedtherefore this part of the grievance is not validAll of the emails and communications have been consistent with what the process for enrolling in the classes once they are full at least until the classes have startedThe request for me as the Dean to enroll you in the courses would be in violation of the process that has been established by the collegeThe process is that only Department Chairs have the authority to enroll a student in a class that is full that being said whomever advised you that the Dean(s) could enroll you in a course is not appropriate.In conclusion, it my recommendation that if you are to get in the course(s) that you need you will need to follow the process that has been outlined to you by MrH [redacted] MrW***, Nancy, and Acting President Haines as well as in the email from me dated April 13, 2015.” Ms [redacted] l was also informed of her right to appeal the decision to DrK***, Vice President ofAcademic Affairs at Phoenix CollegeSummer classes for the Paralegal program began May 18, On May 19, 2015, MrScott Hauert submitted a formal complaint that Ms [redacted] l has allegedly violated the Maricopa Community Colleges Student Code of Conduct by harassing numerous faculty and staffMsChris H [redacted] VP of Student Affairs, assigned Dean Heather K [redacted] to investigation the alleged conduct violation On May 20, 2015, I contacted Ms [redacted] l as part of the Code of Conduct investigation to notify her of the report of an alleged violationMs [redacted] l and I exchanged communications concerning her demands for an overrideI provided her with specific information concerning registration and enrollment policies, and MCCCD A.RStudent Conduct Code https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ May 26, 2015, Ms [redacted] l emailed MsN [redacted] stating that LASwas open and requestedto be enrolledMrScott Hauert responded that since classes had already started (May 18, 2015) it was no longer possible to enroll in the classThat, in fact, the entire Maricopa Community College District does not permit late registration (enrollment after a class has begun), specifically MCCCD A.RRegistration https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ the same day, I spoke with Ms [redacted] l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs [redacted] l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the programOn the same day, I spoke with Ms [redacted] l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs [redacted] l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the program.]\ Sincerely, DrHeather K***Dean, Student Affairs
Ad [redacted] has no record of enrollment at Phoenix College MrSanders referenced “the University of Phoenix College,” and may have confused the University of Phoenix with Phoenix College, two completely independent and separate postsecondary intuitions At this time, again we have no student record for this individual and therefore no credit on file to be issued through a refund process
Seriously the worst customer service I've ever received. No one is on the same page. Financial aid, advisors, office staff are ALL unhelpful, and rude. I've honestly never had such an awful experience trying to give people money to further my education. Calling to get an issue figured out? Forget about it. You will be on wait for 30 min up to 3 hours, get disconnected multiple times then be told to contact a different office or just never get through to the person your actually trying to reach. I had people tell me that they would resolve my problems and never follow through. Even supervisors were unhelpful!
On February 26, 2015, Ms***l contacted Nancy N*** Phoenix College Paralegal Advisor, concerning admission to the programThe advisor responded the same day, sending Ms***l information on the program, eligibility, information on testing, transcripts needed, and
pre-requisites requiredMs***l and MsN***e exchanged numerous emails over the next month with Ms. N***e providing additional information in response to Ms***l’s questions concerning program and enrollment processes and protocolsMsN***e also provided Ms***l with a Course Selection Guide on March 3, 2015, a document that details how to register for classes and information on the first classes she should register for.Registration for summer and fall classes began on March Prior to that date, Ms***l submitted the appropriate paperwork for admission to the Paralegal program and was admittedMs. Cottrell contacted MsN***e on March 24, the day after registration for summer classes began, requesting information on overridesAt that time Ms***l had discovered that the summer classes were fullMsN***e informed her that the overrides into full classes are not allowed by the departmentMs***l repeated requested an overrideThis request was denied by MrScott H*** based on a process established and followed by the Criminal Justice Department at Phoenix CollegeOverrides are never granted for paralegal courses.Additionally, Ms***l was told that there was no wait list for these courses (another practice established and followed by the Criminal Justice Department at Phoenix College) and that students must monitor full courses to check for availabilityTypically, seats become available when other students change their schedule and/or when students fail to pay by the payment deadline and are dropped for non-paymentMs***l was also informed of other general education courses (i.e., COM, CRE) she could take that were required for the program and were available with open seats for the summer termOn April 1, 2014, Ms***l emailed and called Program Director Scott Hauert once againMr. Hauert spoke to Ms***l over the phone concerning her requestThis was following two email responses from MrHauert on this issue and a response confirming the Department policy from Mr. Rick W***, Department Chair over Criminal Justice, Emergency Response, and Legal Studies. Ms***l reported that she contacted the Dean’s office for an override and to submit a complaint. A formal complaint was received by MrWilbert *** Dean of Arts and Sciences, on April 13, Ms***l also contacted MsChris H*** Vice President of Student Affairs and Acting Phoenix College PresidentOn April 27, 2015, MsN***e emailed Ms***l to inform her that several seats for summerparalegal courses had become availableMs***l was able to successfully enroll in LASfor the summer termMrNelson investigated Ms***l’s complaint and submitted a written response on May 8, 2015indicating the following:
“The allegation of unprofessional behavior on behalf of MrHauert is not substantiatedtherefore this part of the grievance is not validAll of the emails and communications have been consistent with what the process for enrolling in the classes once they are full at least until the classes have startedThe request for me as the Dean to enroll you in the courses would be in violation of the process that has been established by the collegeThe process is that only Department Chairs have the authority to enroll a student in a class that is full that being said whomever advised you that the Dean(s) could enroll you in a course is not appropriate.In conclusion, it my recommendation that if you are to get in the course(s) that you need you will need to follow the process that has been outlined to you by MrH*** MrW***, Nancy, and Acting President Haines as well as in the email from me dated April 13, 2015.”
Ms***l was also informed of her right to appeal the decision to DrK***, Vice President ofAcademic Affairs at Phoenix CollegeSummer classes for the Paralegal program began May 18, On May 19, 2015, MrScott Hauert submitted a formal complaint that Ms***l has allegedly violated the Maricopa Community Colleges Student Code of Conduct by harassing numerous faculty and staffMsChris H*** VP of Student Affairs, assigned Dean Heather K*** to investigation the alleged conduct violation.
On May 20, 2015, I contacted Ms***l as part of the Code of Conduct investigation to notify her of the report of an alleged violationMs***l and I exchanged communications concerning her demands for an overrideI provided her with specific information concerning registration and enrollment policies, and MCCCD A.RStudent Conduct Code https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ May 26, 2015, Ms***l emailed MsN*** stating that LASwas open and requestedto be enrolledMrScott Hauert responded that since classes had already started (May 18, 2015) it was no longer possible to enroll in the classThat, in fact, the entire Maricopa Community College District does not permit late registration (enrollment after a class has begun), specifically MCCCD A.RRegistration https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ the same day, I spoke with Ms***l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs***l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the programOn the same day, I spoke with Ms***l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs***l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the program.]\
Sincerely,
DrHeather K***Dean, Student Affairs
Ad** ** *** has no record of enrollment at Phoenix College. MrSanders referenced “the University of Phoenix College,” and may have confused the University of Phoenix with Phoenix College, two completely independent and separate postsecondary
intuitions. At this time, again we have no student record for this individual and therefore no credit on file to be issued through a refund process
Seriously the worst customer service I've ever receivedNo one is on the same pageFinancial aid, advisors, office staff are ALL unhelpful, and rudeI've honestly never had such an awful experience trying to give people money to further my educationCalling to get an issue figured out? Forget about itYou will be on wait for min up to hours, get disconnected multiple times then be told to contact a different office or just never get through to the person your actually trying to reachI had people tell me that they would resolve my problems and never follow throughEven supervisors were unhelpful!
On February 26, 2015, Ms [redacted] l contacted Nancy N [redacted] Phoenix College Paralegal Advisor, concerning admission to the programThe advisor responded the same day, sending Ms [redacted] l information on the program, eligibility, information on testing, transcripts needed, and pre-requisites requiredMs [redacted] l and MsN [redacted] e exchanged numerous emails over the next month with MsN [redacted] e providing additional information in response to Ms [redacted] l’s questions concerning program and enrollment processes and protocolsMsN [redacted] e also provided Ms [redacted] l with a Course Selection Guide on March 3, 2015, a document that details how to register for classes and information on the first classes she should register for.Registration for summer and fall classes began on March Prior to that date, Ms [redacted] l submitted the appropriate paperwork for admission to the Paralegal program and was admittedMsCottrell contacted MsN [redacted] e on March 24, the day after registration for summer classes began, requesting information on overridesAt that time Ms [redacted] l had discovered that the summer classes were fullMsN [redacted] e informed her that the overrides into full classes are not allowed by the departmentMs [redacted] l repeated requested an overrideThis request was denied by MrScott H [redacted] based on a process established and followed by the Criminal Justice Department at Phoenix CollegeOverrides are never granted for paralegal courses.Additionally, Ms [redacted] l was told that there was no wait list for these courses (another practice established and followed by the Criminal Justice Department at Phoenix College) and that students must monitor full courses to check for availabilityTypically, seats become available when other students change their schedule and/or when students fail to pay by the payment deadline and are dropped for non-paymentMs [redacted] l was also informed of other general education courses (i.e., COM, CRE) she could take that were required for the program and were available with open seats for the summer termOn April 1, 2014, Ms [redacted] l emailed and called Program Director Scott Hauert once againMrHauert spoke to Ms [redacted] l over the phone concerning her requestThis was following two email responses from MrHauert on this issue and a response confirming the Department policy from MrRick W***, Department Chair over Criminal Justice, Emergency Response, and Legal StudiesMs [redacted] l reported that she contacted the Dean’s office for an override and to submit a complaintA formal complaint was received by MrWilbert [redacted] Dean of Arts and Sciences, on April 13, Ms [redacted] l also contacted MsChris H [redacted] Vice President of Student Affairs and Acting Phoenix College PresidentOn April 27, 2015, MsN [redacted] e emailed Ms [redacted] l to inform her that several seats for summerparalegal courses had become availableMs [redacted] l was able to successfully enroll in LASfor the summer termMrNelson investigated Ms [redacted] l’s complaint and submitted a written response on May 8, 2015indicating the following: “The allegation of unprofessional behavior on behalf of MrHauert is not substantiatedtherefore this part of the grievance is not validAll of the emails and communications have been consistent with what the process for enrolling in the classes once they are full at least until the classes have startedThe request for me as the Dean to enroll you in the courses would be in violation of the process that has been established by the collegeThe process is that only Department Chairs have the authority to enroll a student in a class that is full that being said whomever advised you that the Dean(s) could enroll you in a course is not appropriate.In conclusion, it my recommendation that if you are to get in the course(s) that you need you will need to follow the process that has been outlined to you by MrH [redacted] MrW***, Nancy, and Acting President Haines as well as in the email from me dated April 13, 2015.” Ms [redacted] l was also informed of her right to appeal the decision to DrK***, Vice President ofAcademic Affairs at Phoenix CollegeSummer classes for the Paralegal program began May 18, On May 19, 2015, MrScott Hauert submitted a formal complaint that Ms [redacted] l has allegedly violated the Maricopa Community Colleges Student Code of Conduct by harassing numerous faculty and staffMsChris H [redacted] VP of Student Affairs, assigned Dean Heather K [redacted] to investigation the alleged conduct violation On May 20, 2015, I contacted Ms [redacted] l as part of the Code of Conduct investigation to notify her of the report of an alleged violationMs [redacted] l and I exchanged communications concerning her demands for an overrideI provided her with specific information concerning registration and enrollment policies, and MCCCD A.RStudent Conduct Code https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ May 26, 2015, Ms [redacted] l emailed MsN [redacted] stating that LASwas open and requestedto be enrolledMrScott Hauert responded that since classes had already started (May 18, 2015) it was no longer possible to enroll in the classThat, in fact, the entire Maricopa Community College District does not permit late registration (enrollment after a class has begun), specifically MCCCD A.RRegistration https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ the same day, I spoke with Ms [redacted] l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs [redacted] l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the programOn the same day, I spoke with Ms [redacted] l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs [redacted] l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the program.]\ Sincerely, DrHeather K***Dean, Student Affairs
Ad [redacted] has no record of enrollment at Phoenix College MrSanders referenced “the University of Phoenix College,” and may have confused the University of Phoenix with Phoenix College, two completely independent and separate postsecondary intuitions At this time, again we have no student record for this individual and therefore no credit on file to be issued through a refund process
Seriously the worst customer service I've ever received. No one is on the same page. Financial aid, advisors, office staff are ALL unhelpful, and rude. I've honestly never had such an awful experience trying to give people money to further my education. Calling to get an issue figured out? Forget about it. You will be on wait for 30 min up to 3 hours, get disconnected multiple times then be told to contact a different office or just never get through to the person your actually trying to reach. I had people tell me that they would resolve my problems and never follow through. Even supervisors were unhelpful!
On February 26, 2015, Ms***l contacted Nancy N*** Phoenix College Paralegal Advisor, concerning admission to the programThe advisor responded the same day, sending Ms***l information on the program, eligibility, information on testing, transcripts needed, and
pre-requisites requiredMs***l and MsN***e exchanged numerous emails over the next month with Ms. N***e providing additional information in response to Ms***l’s questions concerning program and enrollment processes and protocolsMsN***e also provided Ms***l with a Course Selection Guide on March 3, 2015, a document that details how to register for classes and information on the first classes she should register for.Registration for summer and fall classes began on March Prior to that date, Ms***l submitted the appropriate paperwork for admission to the Paralegal program and was admittedMs. Cottrell contacted MsN***e on March 24, the day after registration for summer classes began, requesting information on overridesAt that time Ms***l had discovered that the summer classes were fullMsN***e informed her that the overrides into full classes are not allowed by the departmentMs***l repeated requested an overrideThis request was denied by MrScott H*** based on a process established and followed by the Criminal Justice Department at Phoenix CollegeOverrides are never granted for paralegal courses.Additionally, Ms***l was told that there was no wait list for these courses (another practice established and followed by the Criminal Justice Department at Phoenix College) and that students must monitor full courses to check for availabilityTypically, seats become available when other students change their schedule and/or when students fail to pay by the payment deadline and are dropped for non-paymentMs***l was also informed of other general education courses (i.e., COM, CRE) she could take that were required for the program and were available with open seats for the summer termOn April 1, 2014, Ms***l emailed and called Program Director Scott Hauert once againMr. Hauert spoke to Ms***l over the phone concerning her requestThis was following two email responses from MrHauert on this issue and a response confirming the Department policy from Mr. Rick W***, Department Chair over Criminal Justice, Emergency Response, and Legal Studies. Ms***l reported that she contacted the Dean’s office for an override and to submit a complaint. A formal complaint was received by MrWilbert *** Dean of Arts and Sciences, on April 13, Ms***l also contacted MsChris H*** Vice President of Student Affairs and Acting Phoenix College PresidentOn April 27, 2015, MsN***e emailed Ms***l to inform her that several seats for summerparalegal courses had become availableMs***l was able to successfully enroll in LASfor the summer termMrNelson investigated Ms***l’s complaint and submitted a written response on May 8, 2015indicating the following:
“The allegation of unprofessional behavior on behalf of MrHauert is not substantiatedtherefore this part of the grievance is not validAll of the emails and communications have been consistent with what the process for enrolling in the classes once they are full at least until the classes have startedThe request for me as the Dean to enroll you in the courses would be in violation of the process that has been established by the collegeThe process is that only Department Chairs have the authority to enroll a student in a class that is full that being said whomever advised you that the Dean(s) could enroll you in a course is not appropriate.In conclusion, it my recommendation that if you are to get in the course(s) that you need you will need to follow the process that has been outlined to you by MrH*** MrW***, Nancy, and Acting President Haines as well as in the email from me dated April 13, 2015.”
Ms***l was also informed of her right to appeal the decision to DrK***, Vice President ofAcademic Affairs at Phoenix CollegeSummer classes for the Paralegal program began May 18, On May 19, 2015, MrScott Hauert submitted a formal complaint that Ms***l has allegedly violated the Maricopa Community Colleges Student Code of Conduct by harassing numerous faculty and staffMsChris H*** VP of Student Affairs, assigned Dean Heather K*** to investigation the alleged conduct violation.
On May 20, 2015, I contacted Ms***l as part of the Code of Conduct investigation to notify her of the report of an alleged violationMs***l and I exchanged communications concerning her demands for an overrideI provided her with specific information concerning registration and enrollment policies, and MCCCD A.RStudent Conduct Code https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ May 26, 2015, Ms***l emailed MsN*** stating that LASwas open and requestedto be enrolledMrScott Hauert responded that since classes had already started (May 18, 2015) it was no longer possible to enroll in the classThat, in fact, the entire Maricopa Community College District does not permit late registration (enrollment after a class has begun), specifically MCCCD A.RRegistration https://chancellor.maricopa.edu/public-stewardship/governance/administrative-reg...⇄ the same day, I spoke with Ms***l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs***l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the programOn the same day, I spoke with Ms***l on the phone and confirmed MrHauert’s information,that due to the no late registration policy it was not possible for her to enroll in LAS 109, despite the fact that two seats had opened after the class beganThis conversation was documented in a follow up email with the referenced policyThe MCCCD policy does include language referencing circumstances under which a faculty and Department Chair may grant an exceptionMs***l’s circumstances did not meet the MCCCD qualifications for an exceptionFurthermore, the policy of Paralegal studies to not grant overrides or late registration has been enforced consistently for all students in the program.]\
Sincerely,
DrHeather K***Dean, Student Affairs
Ad** ** *** has no record of enrollment at Phoenix College. MrSanders referenced “the University of Phoenix College,” and may have confused the University of Phoenix with Phoenix College, two completely independent and separate postsecondary
intuitions. At this time, again we have no student record for this individual and therefore no credit on file to be issued through a refund process
Seriously the worst customer service I've ever receivedNo one is on the same pageFinancial aid, advisors, office staff are ALL unhelpful, and rudeI've honestly never had such an awful experience trying to give people money to further my educationCalling to get an issue figured out? Forget about itYou will be on wait for min up to hours, get disconnected multiple times then be told to contact a different office or just never get through to the person your actually trying to reachI had people tell me that they would resolve my problems and never follow throughEven supervisors were unhelpful!